View
284
Download
4
Tags:
Embed Size (px)
DESCRIPTION
Slides related to the USQ Student Learning Journey as presented at the NSW TAFE Leaders Conference in June 2012.
Citation preview
The journey starts by with the first step: Creating the Higher Ed Student Learning Journey
Dr Michael SankeyProgram Manager: Learning Technologies & EnvironmentsUSQ
Stolen from…
"A journey of a thousand miles begins with a single step."
Confucius (551-479BC)
Lao-tzu (604 BC - 531 BC)
Teacher support
Establish a contextThe SLJF2F strategiesOnline strategiesSome examplesNow its over to you
Toowoomba Springfield Harvey Bay Stanthorpe
• Founded in 1967
• A distance ed provider since 1977
• Fully online programs since 1997
• 5 Faculties: Arts, Business & Law, Education, Sciences, Engineering & Surveying
• All faculties have external programs
• More than 200 under-grad and post-grad award programs
University of Southern Queensland
Enrolled students USQ
• All students 26,000
• On-campus 6,000
• External/online 20,000 (77%)
• International 7,400 (2,300 ONC)
The vast majority of USQ students access information services online
Most Students and Staff know what they’re getting themselves in for when they come to USQ
Some current strategies
Every student has a named person to contact Every course has an online presence Minimum standards for all courses Threshold standards – based in a eLearning framework Learning Innovation & Teaching Enhancement (LITE)
teams Significant media enhancement available Strong focus on the Student Learning Journey (SLJ) and
personal learning environment (PLE)
Some current trends
Print – Progressively reducing but still wanted by some - but will be gone within 18 months
Digital content – Increasingly more accessible & able to be used on mobile devices
CDs – popular for many years but will also be gone within 18 months
Physical spaces – Comfortable places to meet, study, eat, talk and recharge.
BYOD – Closed two computer labs
Discernable periods in SLJ
Student Learning Journey
Decision to enrol
Application & offer
Enrol
The early weeks
Experience of first semester
Continuing study
Unforseen events
Completing study
Graduation
Alumni
The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.
Accessing the Student Voice
Professor Geoff Scott in his report Accessing the Student Voice (2005) concluded that ‘it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network)’.
Key interaction points
Decision to enrol
Application and offer process
Enrolment process
The early weeks (orientation & first classes)
The experience of study in the 1st Semester
Preparing for the next semester
Continuing study the following years
When things don't go as planned
Completing study
• Learning Centre
• Student Services
• Library• Careers &
employment
SLJ Online ServicesENGAGE• Enquiry Management (RightNow)• Future Student Website• Application• Information in 8 languages• Open Day & Info Evening
Programs• Residential College Applications• Careers Resources• Scholarships & Application Forms• Disability Resources• Student Representation• Web Campaign pages• New International website• New program Guide• Chat for enquiries
Now
ENROL• Admission/Offer/Accept/Defer/
Decline• Course re/Enrol (add, swap,
drop, edit)• View exemptions processing• Create/Amend Study Plan• View Class Enrolment• Enter/Update Personal details• Enter/Update/Request Support
–Disability• Fee Inv’s, calculator &
payments• Student ID Cards• Student Loans
Now
• Program Enrol (Cancel, Reinstate, Leave of Absence)Coming
ORIENT & TRANSITION• Orientation on Moodle• Access to StudyDesk• Access to UConnect• UConnect Announc’s & Alerts• UMail activation and passwords• Oncampus timetable• Personal SRO details• Student Services Videos• Tutorial Registration• Res College Invoicing & Pmts • Fee Acc. Enquiries & CAS
Forms• Student Guild Website• Current students website• Online Forums – Clubs &
Societies
Now
LEARNING SUPPORT
• AWARE Program• ALS Online Resources (TLC)• Enquiry Management (RightNow)• Counselling Resources• Careers Counselling• Employment, WIL, Mentoring• Intern. Stud. Assistance Line• Digital Learning @USQ site• Wimba workshops in maths• Counselling & Health Promotion• Academic Intervention Form
Now
• Personal Counselling• Learning Centre web page update• TLC in other languages• Student Services CO Engagement
Coming
PROGRESS
• Check Study Package Status• View & Print Unofficial
Transcripts• Exam Timetables• View & Update Exam Centres• Results• USQ Handbook• Policy Library• View & Update Statistical Data• Scholarships & Loans• Disability Support• Employer Speed-Networking • The Honk (Student Guild)
Now
• CRM Retention InterventionComing
GRADUATE
• Academic Dress ordering• Ceremony Registration• Graduate Employment
Resources• CareerHub Jobs Database• Graduation Ceremony Videos
Now
• Online Payment for Graduations & replacement TestamursComing
• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form
• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring
ALUMNI
Some key things
Student relationship officers Academic learning support Peer assisted learning USQ Retention strategy Communities of Practice (CoPs) Graduate skills and capabilities ePortfolios Closing the loop Alumni
Your SRO
Student Relationship Officer (SRO) Network
STUDENT MANAGEMENT DIVISION Recruitment & Admissions – prospective and new students USQ International – prospective and new students Student Support & Retention – current and continuing students
FACULTIES Student Support staff in each Faculty based at Toowoomba
campus
CAMPUSES Discipline based SROs based at Springfield & Fraser Coast
campuses
Current Discipline Allocation for SRO’s within Student Support
Student Support Coordinator
Shannon Svensen
(Raeleen Cahill)
Student Support CoordinatorDeborah Sutton
(Clinton Bell)
•Student Relationship Officers
•Sciences•Roxanne Parker Lorraine Juliana
•Business & Law•Deb Busiko Emma Goltz
Clinton Bell
•Arts•Dana Eggleston Shani
McCormack
•Education•Maureen Crosisca
•Jason Steinhardt Mary Reyes
•Engineering & Surveying•Marg Kenny Damien Zekants
•
Manager, Enrolments & Student Support
Janelle Hartwig
Individual or specific support (individual students)
Specific or targeted support (specific students)
Must have (all students)
ADVICE
Available and common to specific student cohorts and/or individuals
Course and program advice, retention etc
EXPERTISE
Specific, individual advice and support
Individual academic advice, career or
personal counselling etc
SUPPORT
Available and common to all students and / or cohorts
Student support, recruitment and
retention etc
RELATIONSHIP FRAMEWORK
Proactive support
Retention Management Introduction Week 4 Week 6 Week 10 Week 15 Week18
Study Desk Inactivity
Pilot Projects - Assignment Non-Submission
- Missed Exams
Dana
Shani
Damien
Academic learning support
Online and face-to-face sessions for communication skills and maths:
Individual or small group consultations face to face phone email online chat.
Workshops Meet - Up Course-based assistance
Current home page
The Learning Centre
Also do:• lectures on common problem areas• embedded workshops in lectures in collaboration with
academic staff• and we have an online learning centre
Meet-Up
54 Meet-Up groups meeting Sessions are different from tutorials as they are:
led by students who have previously done the course responsive to your needs as a student interactive, informal and fun they encourage discussion
and develop understanding of course content
concerned with how to learn as well as what to learn
supervised by qualified academic staff
Preemptive
New current students site
ASK USQ – Right Now
Social networking
Peer assisted learning
We’re good at doingit for students Meet-Up student
leaders Online student
mentors For staff
Learning Technologists in centralised units Faculty technology mentors
The role of the teacher
They are our interface
In most cases they want to
But are not confident
And not overly aware of what others are doing
Example short course
A Key: Get the staff using the same tools as the students (if it’s good for the students it’s good for us)
Image accessed 24 February 2012 from: http://www.fusionhq.com/package/templates/0/eatingdogfood.jpg
Personal learning environment
View 1For course assessments
View 2For potential employers
View 3For parents or friends
Outside environments
Flickr
YouTube
Artefact 1
Artefact 2
Artefact 6
Artefact 8
Skill 1
Artefact 5
Skill 2
Artefact 3
Group 1
Group 2
Individual 1
Individual 2
ePortfolios
Staff portfolio
Professional portfolio
Evidence forpromotion
Teaching tool Interest group
interaction Linked with the LMS 11,000 Portfolios – 24,000 pages
Supporting the staff
Communities of Practice
Groups of people who share a passion for something that they know how to do and who interact regularly to learn how to do it better. CoPs provide an opportunity to create a learning community around an area of interest or practice, to share and develop practice and build personal and professional knowledge and expertise.
21 + CoPs – e.g. CoP for Faculty technology mentors
PLE
LMS
Management or Facilitation
Traditional LMS
Activity1
Activity2
Activity3
Activity4
EdC
om/O
ER
etc.
What we have had What is emerging
Activity4
Activity2
Activity3
Activity1
Staff regularly use:
• Moodle LMS• Mahara ePortfolio• Equella repository• Camtasia Relay/Studio• Virtual Classroom• Voice tools• TurnItIn• Remote Access Labs• Video conferencing• Discovery layer• Cloud services (Skype, 2nd Life, etc.)
Defined minimum standards
1. An introductory message, posted before the start of semester, which: welcomes students to the course; introduces the teaching team for the course; describes how the StudyDesk space will be used throughout the semester;
and explains how students may obtain support by appropriately directing
academic or technical. enquiries.
2. Checking of discussions and other student access areas on at least three [3] working days per week in order to: monitor and moderate comments and discussion by students; manage course operation by responding to student enquiries and learning
activities.
3. Student requests for clarification or assistance should be responded to as soon as possible, but certainly within 48 hours during the working week.
Tools Matrix
Moving to mobile
Mobile theme
The ACODE Benchmarks
Currently 8
1. Institution policy and governance for technology supported learning and teaching
2. Planning for, and quality improvement of the integration of technologies for learning and teaching
3. Information technology infrastructure to support learning and teaching
4. Pedagogical application of information and communication technology
5. Professional/staff development for the effective use of technologies for learning and teaching
6. Staff support for the use of technologies for learning and teaching
7. Student training for the effective use of technologies for learning8. Student support for the use of technologies for learning
Don’t forget!!!
http://moodlemoot.org.au/