Driving customer loyalty in the digital age

The past few years have seen a global wave of uncertainty and economic turmoil plaguing businesses in virtually every sector across countless industries. As news of weak markets and rising inflation continues to panic consumers, firms have to work harder than ever to market their products.

Priority number one is always to stay profitable and competitive, but how can this realistically be achieved when people are so reluctant to part with what little spare income they have? The answer for a growing number of brands, not least in the troubled retail sector, is loyalty. But the way in which businesses build brand loyalty and harness it to give the bottom line a boost is changing. In an increasingly digital environment, retailers and customers alike have more options than ever.

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The Customer Experience Exchange 2011 will be hosted from 29th November- - 1st December in Berlin, Germany. For more details, please visit www.customerexperienceexchange.com, call freephone: 0800 652 2363 or email: enquire@iqpc.co.uk.