14th

Your SSO Week 2011 Reference

GuidebookEvolving from Conference to Community

450+ Voices1 SSO Week

April 11-14, 2011Palladium at Crown, Melbourne, Australia

Where the Shared Services and Sourcing World Shapes its Future

Super Early Bird Offer Book and Pay by the 17th December 2010

and receive our 2-4 -1 Offer saving $2,499.50 per delegate

www.sharedservicesweek.com.auLead Sponsor Conference Partners Associate Partner Event Partners Exhibitor

• Slash AP costs by 75% • Accelerate Working Capital • Leverage Cloud Computing • Achieve

99% On-time Payment Cycles • Drive Cross-functional Communication • Build Corporate Value

• Roll-out Single Platform ERP • Attain Greater Scalability • Design Win/Win Collaborations

www.sharedservicesweek.com.au

Contents:

Industry Content: Exclusive Interviews & ForecastPredictions 2-3

Introduction to SSOW 2011 4

Meet the Speaker Faculty: Who’s Who on Your 2011 Agenda 5-6

Your 3 Day 2011 Conference Agenda at-a-glance 7-10

Sponsors, Exhibitors & Event Partners 11

Exclusive Industry ContentLess capital expenditure, increased cash fl ow restrictions and a heavy emphasis on short-term business objectives.... It’s a familliar sounding story.

The Australian market place may not have escaped the effects of the Global Financial Crisis, yet the message from the Shared Services industry “Down Under” is loud and clear: 2011 is most defi nitely Shared Services’ time to shine.

I caught up with a few of the esteemed practitioners contributing to the SSO Week agenda in Melbourne to fi nd out...

Barbara Hodge, Premium Content Editor, SSON

How have developments in the Australian market affected SSO activity over the last 12 months?

Bessi: The extreme levels of uncertainty that we’ve experienced over the past two years -- and the resulting conservatism -- have affected shared services through cash fl ow restrictions, pressures to reduce discretionary costs, a stringent focus on overhead functions, and an emphasis on achieving short term objectives rather than building longer term relationships or developing sustainable activities. It has been a tough time for all organisations, but the crisis has provided an opportunity for mature shared services and outsourced service providers to shine. Given the fi nancial pressures placed on our organisation, we’ve undertaken opportunity analysis with our outsourced business process providers, renegotiated our service level agreements and commercials, and engaged in further outsourcing and offshoring for back offi ce functions.

Morris-Smith: One of the things that I have noticed among the not-for-profi t sector is an increased awareness of the lack of suffi cient scale or expertise to access best-practice models and research. As a result, there’s an emerging conversation about the possibility of perhaps either collaborating to create a captive service provider of our own or outsourcing. Generally, the level of shared services activity in the not-for-profi t sector is much less mature – Mission Australia is one of the few to have suffi cient scale, which makes a more mature shared services model possible.

Davood: The Global Financial Crisis has cut the capital expenditure available to SSOs. As a result, decreased capital expenditure has increased the stress on SSOs as they are forced to be reactive.

Miller: Across the Australian marketplace, the Global Financial Crisis appears to have encouraged companies to look more closely at opportunities to gain effi ciency through transferring activities to shared services centres. At BP Elite, we have seen increased interest from other corporates trying to understand what we do and how we deliver results, as they start down their own shared services journey.

What are your predictions for the Australian marketplace over the next year?

Bessi: The Australian market is increasingly being affected by the mega-trends of exponential IT developments, increased focus on environmentally sustainable practices and products, changing work force demographics, and signifi cant cost pressures. In the coming year, my predictions are for varying levels of uncertainty in our two-speed economy, with organisations moving from a “we have gotten through the Global Financial Crisis” mindset to one of “we are now going through even more turbulent and volatile times.”

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Coretta Bessi, Manager of Procurement, Global Corporate & Commercial Services, BLUESCOPE STEEL

Tim Morris-Smith, CFO, MISSION AUSTRALIA

Krist Davood, CIO, SCHIAVELLO GROUP

Brooke Miller, General Manager, BP ELITE CUSTOMER SOLUTIONS

www.sharedservicesweek.com.auDownload the rest of this interview and further exclusive industry content at:

In the medium to long term, I think that there are a lot of opportunities to be found in value added activities such as spend analytics and data mining; evaluating a paradigm shift in what SSOs believe is possible; and continued strong stakeholder engagement through uncertain times in order to control expectations.

Morris-Smith: I see a growing interest in the effective deployment of shared services in the not-for-profi t sector. We have recently seen larger transactions – such as the purchase by a consortium of not-for-profi ts of the former ABC Learning business. ABC Learning, when it was listed on the Australian Stock Exchange, had a market capitalisation in excess of A$1billion. A growing realisation of the opportunities related to scale has now been triggered which is, in turn, encouraging a focus on how the back offi ce can strategically enable the purposes of not-for-profi t organisations.

Davood: The weak US dollar compared to the strong Australian dollar have created the ‘perfect storm’ for higher levels of SSO offshoring.Miller: As the Australian marketplace emerges from the Global Financial Crisis, I expect the war for talent will continue to escalate. As a result, it will be more important than ever that the shared services sector offers a strong value proposition and development opportunities to current and prospective employees.

What are the greatest challenges you are facing for the year ahead?

Bessi: We are under pressure to continue reducing discretionary costs and accelerating value initiatives for the organisation. In addition, we need to hit increased targets, year-on-year, with a reduced workforce made up of baby boomers who are now close to retirement age. At the same time, the new Y and I-generations are expecting increased fl exibility and career choices, as well as rapid progression. So there will be a need to balance individual needs with talent attraction and retention.

Morris-Smith: The continuing challenge for us in the not-for-profi t sector is to persevere in the drive towards best-practice processes, economics and enabling services – and to manage this in an environment where many of us, as individual operators, lack suffi cient scale. It is likely that many in this sector will increasingly be open to considering selective use of outsource providers – especially in specialist/expert areas like procurement.

Davood: We’ve implemented a full end-to-end network cloud computing capability. We’ve also fully virtualised our IT environment.

Miller: The continuing challenge for service centres is to ensure that the entire team is 100% focused on the customer and their needs. Variables such as the economy, employment market, customer offer, ERP, etc., may change throughout the year, but a business services centre needs to maintain its focus and offer a continuous, seamless result, day after day. The only way to achieve this successfully is to ensure your team has a laser-like focus on the customer and a “can-do” attitude to deliver.

How are you moving from administrative supporter to strategic business partner?

Bessi: BlueScope has outsourced transactional activities to our BPO provider, which allows our internal shared services to focus on the paradigm shift and transformational activities that are taking place across the business (eg, spend analytics, automation of processes, and leveraging -- through category management -- corporate services and IT across our global footprint).

Morris-Smith: A key issue here is to hire leaders who understand the concept of “relationship leadership,” rather than just “process leadership.” Another important factor is to create structures and organisational frameworks that enable stakeholders from across the organisation to meet and seek win-win outcomes. In our organisation, we have leadership councils for key areas such as fi nance and IT, where leaders from each division (our internal customers) join with national functional executives, such as the CFO and the CIO, to ensure cohesive strategies and to help the shared services teams engage with their clients and partners more effectively.

Davood: ‘Strategy’ means transitioning the company to a stronger commercial position. Strong IT Leadership is the key.

Miller: To be an effective business partner you need to deliver more than just “the process.” At Elite, BP’s business services centre for Australia and New Zealand, we have focused on ensuring that we deliver not only specifi c outcomes to our partners, but also the benefi t of insight that our data analysis offers. This requires the development of analytical capability and commercial acumen - but also a curiosity about “the story behind the data,” and its implications for the customer.

How are you tackling talent acquisition and retention challenges?

Bessi: BlueScope Steel, the shared services group, and our BPO partner invest in our people to develop their skills and capabilities, and broaden their experiences across our global footprint. This includes developing our talent beyond their functional and business unit boundaries through secondments, project work, and rotations. Our service provider provides an opportunity, through offshoring, to tap an additional talent pool of strongly educated, motivated and aligned employees in new markets.

Morris-Smith: Again, I would emphasise that great leadership is the key to winning the talent game. If people realise your organisation is doing good things and has good leaders, people will want to join you – and stay. Selecting the right management team; retaining and motivating them through a clear vision; providing interesting work; being willing to engage in continuous change; and showing a commitment to fair pay, are all critical elements.

Davood: I leverage staff in roles which I know they enjoy and are challenged by.

Miller: Elite has a strong focus on ensuring our employee value proposition supports our goal to attract and retain the best talent. We regularly survey our employees to ensure we understand their values and motivations, and then review the components of the value proposition to ensure there is alignment. Similarly, we focus on the development of leadership and technical capabilities, and align these to potential career paths throughout the organisation.

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To be an effective business partner you need to deliver more than just ‘the process’.... we have focused on ensuring that we deliver not only specifi c outcomes to our partners, but also the benefi t of insight our data analysis offers.

Our mission stays the same: to provide an unbiased platform to counter end-user cynicism and confusion around the growing complexity of sourcing models and solutions. Thanks to your feedback, we have made some changes.

So here’s how we’ve changed:

Individuals NOT Companies2011 is about the unique personalities and their voices, not about companies. You choose the top 6 sell-side industry “gurus” via the G6 voting poll on the website who you believe have personally made a difference in the sourcing community.

‘6 is the New 8’You told us that “G8” were a few “G’s” too many - so we’ve reduced the group to 6. Result: G6 is now the new G8. All of the fi re and brilliant insight - less of the noise.

Vote NowThe questions asked are provocative enough to rival those usually saved for coffee breaks, and the answers are, too - now that the G6 members can use their own voice.

www.sharedservicesweek.com.au/g6

THE NEW FACE OF G8(6 is the New 8:

The voices YOU choose, from the people YOU want)

Hear more from the 2011 speaker faculty in the lead up to the event at:www.sharedservicesweek.com.au

Australasian Shared Services Market

2009Cost Crackdown

2010Stabilise & Gear Up For Growth

2011Transform & Climb

Value Chain

FACT #1: The global fi nancial crisis brought a crackdown on cost and effi ciency drive that propelled Shared Services to the top of board room agendas

FACT #2: Australasian businesses began gearing up to capitalise on projected economic growth and reassessing back offi ce activity

FACT #3: Transactional savings are no longer enough - high value strategic alignment of Shared Services is now the name of the game to maximise full business value-add

Have you recently reviewed your back offi ce strategy to capitalise on 2011’s growth opportunity?

If not, SSO Week is the one-stop-shop with all the answers.

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Why are 450 people taking 3 days out of the offi ce to attend this event in..

Dramatically slash AP cost per invoice by up to 75% as Suncorp have

Achieve 99% on-time average payment cycles (max 14 day terms) alongside the NSW Compensation Authorities Cluster

Drive up cross-functional communication through migration to a single platform: ServiceFirst share their SAP roll-out learnings

Markedly improve your Incident Data Quality from 40% incident recording to 100% like News Limited

Accelerate your working capital fl ow: Learn how The Salvation Army process all Tax Invoices within 2 days of receipt

Boost HR and recruitment effi ciencies with the latest automation tools: Victoria University of Wellington fully integrate a new e-recruit application with Payroll and identity management systems

Leverage Cloud Computing in Shared Services without compromising on security - The Schiavello Group

Attain greater scalability in service delivery and support core business strategy through intelligent offshoring, just as Macquarie’s Finance Services are

Create win/win outsourcing partnerships through effective collaboration techniques: Bluescope Steel tell all

Making Big Bang Shared Services work - Transport Shared Services simultaneously merge 1000+ employees from different organisations into one team with a single ERP platform

From strategies to continue to claw back on costs; to practical tips on retaining talent and building your Gen Y-savvy brand, SSOW can provide you with the information you need to ensure your SSO will continue to add noticeable value to the business.

Who’s already signed up for 2011?• BP Elite Customer Solutions

• Suncorp

• News Limited

• Schweppes

• Telstra

• The Salvation Army

• Department of Territory and Municipal Services

• Pearson Australia Group

• ANZ

• Mission Australia

• Department of Treasury & Finance Shared Services (WA)

• Uniting Care

• Holcim

• University of Sydney

• Chemtex Group of Companies

• Victoria University of Wellington

• Transport Shared Services, NSW Government

• Peeriosity

• NAB

• Parmalat

• Honeylight Enterprises

• Telecom

• NSW Businesslink

• MMG Minerals & Metals Group

• GlaxoSmithKline

• ServiceFirst

• Housing NSW Compensation Authorities Cluster, NSW Government

• Schiavello Group

• Bluescope Steel

• Qantas

• Macquarie

• Leighton Contractors

• Department of Environment Climate Change & Water, NSW Government

• Rio Tinto

• Westpac

The ‘Who’s Who’ of the Shared Services & Outsourcing World in Australasia……

Charles Reis, General Manager Shared Business Services, MMG MINERALS & METALS GROUP Biggest priority/goal/focus for 2011: To use the shared services model to drive organisational transformation. No other part of the business has more of a mandate for delivering improvement than shared services

How Shared Services is supporting business strategy: MMG’s goal is to build the next generation’s leading mining company. This means that Shared Business Services must likewise understand what it needs to look like to support this goal. Our approach is to focus on ensuring Shared Business Services has the best quality people equipped with the imagination to see what the future can look like, and can take us there

Scott Singer, Chief Procurement Offi cer, RIO TINTO Current role: Responsible for implementing sourcing strategies and executing supply agreements for the Rio Tinto Group businesses and leading a shared services team supporting all buying, inbound logistics and warehouse management operations.

Current shared services geography and functional scope: Over 1,500 people based at Rio Tinto sites across the world and regional offi ce hubs on fi ve continents. Previous career history: 19 years with United Technologies Corporation most recently serving as the Chief Procurement Offi cer.

Martin York, Head of Business Process Outsourcing, Group Strategy and Finance, NAB Proudest career achievement: The roll out of a shared services operating model in the UK, supporting global business units

Biggest priority for 2011: Leverage of our offshoring capability

Sanjay Sridher, Executive Director, SERVICEFIRST Biggest priority for 2011 ServiceFirst recently successfully rolled out a new SAP platform to many of its clients covering Payroll, HR and Finance - a complex programme well executed. We will also be implementing a NSW “whole of government” standard SAP solution in the future. Current customer geography and functional scope: Our customer base includes 8 of the 13 cluster departments in NSW Government. ServiceFirst offers solutions across Financial Services, HR, Facilities and Fleet Management and IT.

Favourite pearl of shared services wisdom: If it can be measured, it can’t be improved.

Clive Parsons, Director IT - Shared Services, NEWS LIMITED Number of centres and seats to date: 6 centres, 169 seats

Most improved metric in your SSO: Incident Data Quality improved from 40% incident recording to 100%

Proudest career achievement: Winning over an extremely aggressive regional director through persistent quality service.

Stephen Payne CPA, Finance Director Corporate & Shared Services, Compensation Authorities Cluster, NSW GOVERNMENT

Most improved metric in your SSO: Average payment cycle for critical care providers @ 99% on-time [max 14 day terms]

Current ERP Platform: SunSystems on SQL

Would most like to meet at SSOW: Benchmarking partners from both the private and public sectors

Norris Dudgeon, Shared Services Group Manager, THE SALVATION ARMY Most improved metric in your SSO: Cost of processing per transaction; Accuracy of processing, Staff turnover, Reduced “Payment Cycle Time” eg: Have a SLA with every centre (over 400). Payroll error rate cannot exceed 0.02% of volume processed: All Tax Invoices processed within 2 working days of receipt at SSG.

Proud career achievement: Implementation of the Shared Services Group within The Salvation Army Australian Eastern Territory (encompasses NSW, Qld & ACT), within the predetermined timeframe and under budget.

Rob Miller, Manager HR Shared Services, VICTORIA UNIVERSITY OF WELLINGTON Would most like to meet at SSOW: Any representatives of similar organisations, i.e. tertiary or other level education or service providers who have successfully “cracked” the employer branding/EVP issue.

Biggest priority/goal/focus for 2011: Replacing our ageing on-line recruitment system with a new e-recruit application, fully integrated with our payroll and university identity management systems.

Favourite pearl of shared services wisdom: Structural change is the lowest order of action to effect real change; cultural change – hearts and minds are what counts.

Maree McMahon, Executive Manager - Finance Shared Services, SUNCORP Most improved metric in your SSO: 75% reduction in cost per invoice processed in A/P

Current ERP: Oracle

Biggest Priority for 2011: Continued rationalisation and standardisation of processes to generate greater effi ciencies and integration of end-to-end processes

Favourite pearl of shared services wisdom: As a leader, continually focus on engaging and developing the skills of the staff within the team to help drive incremental change at all levels to meet current and future goals.

* To see the full speaker list and their full biographies, visit www.sharedservicesweek.com.au/speakers

Meet the 2011 Speakers*

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The ‘Who’s Who’ of the Shared Services & Outsourcing World in Australasia……

* To see the full speaker list and their full biographies, visit www.sharedservicesweek.com.au/speakers

Meet the 2011 Speakers*

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Krist Davood, CIO, SCHIAVELLO GROUP Most improved metric in your SSO? TCO reduction 35% year on year

Proudest career achievement: The Schiavello Group is now part of the BRW Top 100

Current customer geography and functional scope: Asia, Australia, Europe and the Middle East

Favourite pearl of shared services wisdom: Take your responsibilities seriously but not too seriously; don’t get caught in the moment

Charles Gray, Division Director Financial Services, MACQUARIE Career History: Worked within the Finance industry for over 20 years, and have spent over 7 years with Macquarie Group in a variety of senior Finance roles. Appointed the position of Head of Global Finance Services in December 2008

SSO Establishment: Global Finance Services was formed in November 2006 as a strategic Finance initiative with the goal of achieving greater scalability in service delivery to support Macquarie’s growth and now operates out of locations in Sydney and Gurgaon

Biggest Priority for 2011: Building the scale, breadth and depth of the service offering in order to increase the range of high value, cost effective services offered

Mark Woolfrey, General Manager Finance Professional Services, ANZ Career History: Engagement director for a consultancy specializing in providing services to CFOs, primarily in transformation, shared services, and reporting. Also an 18 year career with American Express, working across Accounting and Finance roles in Sydney, Phoenix Arizona, Singapore and Tokyo

Contribution to current role: A range of experience that will be crucial in driving ANZ’s change agenda across Finance Professional Services including both building and running fi nance shared services, and leading major transformational change

Coretta Bessi, Manager of Procurement, Global Corporate & Commercial Services, BLUESCOPE STEEL Most improved metric in your SSO: We have completed a paradigm shift in outsourcing our back offi ce transactions and have offshored many activities. The difference in offshoring has resulted in 1/3rd of the cost between Australia employees and China employees, with an increase in service levels.

Proudest career achievement: Developing a business case, gaining approval and setting up an entirely new team to focus on value initiatives. The new team was up to 25 strong, predominantly fi xed term students, with high motivation, energy and drive to exceed targets. This has proved benefi cial in understanding how we can leap the hurdles as a shared services team through the power of a business case to show the facts and gain endorsement to add value to the organisation.

Would most like to meet at SSOW: Any organisations which have undertaken signifi cant offshoring activities beyond the traditional transactional activities.

Jimmy Spencer, CFO & Director, CHEMTEX GROUP OF COMPANIES Career History: Associated with the Industry for the last 33 years with extensive experience in the fi elds of business and corporate affairs in manufacturing and service-oriented industries

Proudest career achievement: Contributed to business strategy and re-structuring including introduction of the concept of shared services in the fi elds of Finance, HR and IT within the Chemtex Group of Companies.

Albert Olley, Chief Executive, NSW BUSINESSLINK Contribution to current role: Successful implementation of SAP Human Resources and Finance functions for Businesslink’s largest client; the lead and management of the key organisational transformation programme to implement a whole of business product framework and unitised fee-for-service business model and the oversight of implementation of organisational risk management, fraud and corruption and Business Continuity Management strategies and plans

Career History: Previous employment with Westpac Banking Corporation, and Allianz, where he held the roles of Group Process Offi cer, managing organisation-wide process reengineering, and National Manager, Strategy Implementation Support.

Neil Padley, Deputy Director General of Transport Shared Services, NSW GOVERNMENT Most improved metric in your SSO: At my previous company (Air New Zealand) our cost of payroll per person per pay reduced from over $17 to less than $6.

Proudest career achievement: Being part of the design, development, establishment and running of four very different shared service centres at Australia Post, BHP Billiton, Air New Zealnd and now Transport NSW.

Biggest priority/goal/focus for 2011: Bringing together around a 1000 employees from different organisations into the one Transport Shared Services team as well as choosing and implementing an ERP system

Favourite pearl of shared services wisdom: Why be ordinary, when you can be extraordinary!

Brian Roche, Executive Director of Shared Services, DEPARTMENT OF TREASURY & FINANCE SHARED SERVICES (WA)

Career History: Twenty years experience in managing strategic corporate services in Local and State Government as well as in the private sector including over ten years with Coles Myer

Favourite pearl of shared services wisdom: Having commitment from senior leaders to assist in driving a reform programme

Apply online now at:

www.sharedservicesweek.com.au/awards

Important Information Regarding Changes to your Awards Programme:

While our mission stays the same, to honour, recognize and promote both captive and outsourced SSOs that demonstrate winning practices, we want to make it easier for you to enter. If you have a good story to tell about your SSO then you are encouraged to apply regardless of age, size, shape and model.

1. Introducing the “Excellence In” Series.

We’ve crafted 5 new categories around the core competencies of shared services and outsourcing. We are no longer asking you to claim your SSO as “best,” but rather enter into the category in which you excel beyond the normal.

Introducing Brand New Award Categories for the 2011 SSON Excellence Awards:

2. Awards Activity Onsite: An All Inclusive Celebration.

This year’s awards ceremony has been worked into the main agenda of the 2011 SSOW programme. At the conclusion of the sessions on 12th April Day Two, the Awards Ceremony will begin. Our judging faculty will recognise each of the shortlisted candidates for their achievements “in excellence.” This ceremony is followed by cocktails and dinner, followed by the announcement of our 2011 award winners.

Announcing the Brand New Personal Contribution to the Industry Award.No longer will our judging faculty choose between a list of applicants for this individual achievement award. This year it’s about the People’s Choice. You decide whose worthy of receiving this honourable award.

WORKSHOP A: 9.30am - 1pm

A-Z FOR BEGINNERS Although there is no template for shared services implementation success, those who have been through the journey can offer valuable insights and lessons to those just starting out on their SS expedition. Led by Neil Padley, who has extensive experience in both the public and private sector, this workshop will take you through each step of the expedition and provide you with practical approaches to the process, including:

Forming and communicating an effective business case

Implementing a growth orientated governance structure

Developing a detailed roadmap and navigating typical challenges

Dealing with cultural integration of both internal and external staff

Managing an SSO start up and avoiding common problems.

Neil Padley, Deputy Director General of Transport Shared Services, NSW GOVERNMENT

WORKSHOP B: 9.30am - 1pm

BENCHMARKINGIn order to meet the requirements for constant improvement and additional savings, effective benchmarking processes within SSOs are a fundamental ingredient for success. Taking a hands-on approach to measuring process effectiveness and implementing best practices ensures that your SSO will continue to meet the needs of the business. This interactive workshop will look at tools and tactics for value-driven benchmarking:

Using case studies from counterparts to ensure you are on the right track

Assessing the available templates, techniques and software and what they can do for you

Integrating Activity Analysis and Scorecards for a top down, bottom up approach

Benchmarking’s role in becoming a world class SSO.

THE HACKETT GROUP

WORKSHOP C: 9.30am - 1pm

CHANGE MANAGEMENTEffectively managing change in line with the growing scope of SSOs has been cited as one of the most pressing issues faced in the Shared Services industry. In a workshop packed with interaction, practical tasks and real life examples, Joseph Soalheira will help participants address the multiple facets of change management strategies:

New age thinking in change management and how it can help you

Assessing how to approach major changes and the importance of timing and patience

Achieving individual and group buy-in

Overcoming diffi cult parties and problems

The transitional tips you can’t afford to miss.

Joseph Soalheira, Advisory Board Member, SSON

WARM-UP WORKSHOPS Monday, 11th April 2011

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Excellence in Culture Creation

Excellence in Value Creation

Excellence in People &

Communication

Excellence in Improvement & Innovation

Excellence in Customer

Service C

Lunch is included for all workshop attendees

13.00 Registration Opens

13.30 SSON Opening Natalie Williams, Programme Director ANZ, SSON

13.40 Chairman’s Opening Remarks Donal Graham, Partner, DELOITTE

13.50 SSON’S ANNUAL ‘STATE OF THE INDUSTRY REPORT’ An exclusive fi rst insight into the global trends and Australasian

highlights. Emma Beaumont, Global Head of Events, SSON

14.20 Structured One-to-One Networking14.50 2011 TASK FORCE DEBATE (ANZ REGION): BEYOND

COST SAVINGS TO CONTINUOUS TRANSFORMATION - GROUNDBREAKING APPROACHES PIONEERED IN AUSTRALASIA

Generating upstream value by aligning your SSO strategy with wider business goals

Attracting the right talent, fostering innovation and instilling a winning team culture

Advancing shared services: cloud computing, advanced data analytics, tax optimisation and more

Coretta Bessi, Manager of Procurement, Global Corporate & Commercial Services, BLUESCOPE STEEL

Charles Gray, Division Director Financial Services, MACQUARIE Sanjay Sridher, Executive Director, SERVICEFIRST Mark Woolfrey, General Manager Finance Professional Services, ANZ Brooke Miller, General Manager, BP ELITE CUSTOMER SOLUTIONS Scott Singer, Chief Procurement Offi cer, RIO TINTO Moderator: Donal Graham, Partner, DELOITTE

15.40 FROM ADMINISTRATIVE SUPPORTER TO STRATEGIC ENABLER: LEVERAGING YOUR SSC AS A COMPETITIVE TOOL

Globalisation is causing competition to intensify, yet simultaneously changing the way we do business. Its commonly known that competitive advantage is intrinsically linked to cutting costs, but as the role of Shared Services becomes ever more prominent in overall business strategy, practitioners are recognising further that greater competitive gains can be made through more sophisticated approaches to Shared Services. Hear how BP Elite Customer Solutions is harnessing this new attitude and using initiatives born out of the lessons of the GFC to propel their SSCs for future business growth.

Using advanced data analytics in your SSC to propel business strategy Becoming an interface between the transactional and the tactical Commercialising how the SSC communicates with the business for

optimal value add Drawing on your SSC as a source of talent for the wider business Considerations for tax optimisation in Shared Services Brooke Miller, General Manager, BP ELITE CUSTOMER SOLUTIONS

7.45 Coffee & Registration JOIN US FOR BREAKFAST AT TIFFANY’S A fun-fi lled start to your day, Breakfast At Tiffany’s is the perfect

opportunity to meet practitioners and providers - not to mention the chance to win a prize from Tiffany’s the jeweller!

8.45 Chairman’s Opening Day Two Donal Graham, Partner, DELOITTE

09.00 FORMING A LASTING CLIENT-PROVIDER RELATIONSHIP TO ACCELERATE BUSINESS GROWTH

IBM takes to the stand with one of Australia’s leading businesses to discuss how they forged a mutually benefi cial partnership, through the alignment of culture and goals to drive a global growth strategy. All will be revealed on 15th December – watch this space:

www.sharedservicesweek.com.au/speakerannouncements Moderator: IBM

09.45 Structured One-to-One Networking10.15 EXCLUSIVE RELEASE: THE GLOBAL BUSINESS SERVICES

PERFORMANCE STUDY 2011 In this session, The Hackett Group release the results from this year’s

Global Business Services Performance Study. Hackett will draw out from the data the key themes emerging in Shared Services, how the industry continues to develop and where SSOs are heading in the future. Be fi rst to hear the trends!

Presented by THE HACKETT GROUP

10.45 AN EXCLUSIVE INTERVIEW WITH SCOTT SINGER Led by Infosys, Rio Tinto’s Chief Procurement Offer will talk about the

latest Shared Services strategies and innovations he is rolling out at Rio. Scott Singer, Chief Procurement Offi cer, RIO TINTO Interviewer: INFOSYS

11.15 Morning Coffee

11.45 STREAMED SESSIONS BEGIN

DAY ONE Monday, 11th April 2011

DAY TWO Tuesday, 12th April 2011

16.20 Afternoon Tea and Networking

16.50 A 360 DEGREE REVIEW OF CUSTOMER PERFORMANCE: DID WE GET IT RIGHT?

In this session, traditional buyer-provider scrutiny is turned on its head! In this exclusive interview, one brave SSO will interview their service provider to unearth what their partner thinks about how the SSO is run. The interview will delve into ways for the client to extract more value from their partner, ways to communicate their needs more effectively and the most elating and frustrating parts of the relationship. Learn how to improve your collaborations in a session packed with insight and honesty.

Coretta Bessi, Manager of Accounting Services, BLUESCOPE STEEL Moderator: Trevor Patti, Centre Director, BPO, CAPGEMINI AUSTRALIA

17.20 SIX THINGS THAT MAKE BOARD MEMBERS LOVE OR LOATHE YOUR SSO: C-SUITE REVELATIONS ON SHARED SERVICES MODELLINGWhat keeps board level executive sponsors of Shared Services awake at night? Ask them! The business focus on short term ‘cost outs’ and long term savings has intensifi ed signifi cantly since the GFC but what role does the SSO model play in this discussion around the boardroom table? And how can you make sure your SSO keeps its top-level backing for every step of your journey?

Presenting the initial business case Key risk considerations The importance of cultural fi t Achieving full board buy in and support Nigel Wilkinson, CEO, HEALTH BENEFITS LTD Beverley Honig, CEO, HONEYLIGHT ENTERPRISES Sanjay Sridher, Executive Director, SERVICEFIRST

17.50 PROPELLING CHANGE: MANAGING YOUR SSO AS A PROACTIVE CHANGE AGENT FOR THE BUSINESS

Gaining the full support of business units and integrating your SSO into overall company culture is a continuing challenge. Whether you are just beginning your journey or are in the process of developing a Centre Of Excellence, an effective and continuing change management strategy is a vital ingredient for achieving your vision. Once established though, your SSO can take on a whole new agenda and drive positive change through the wider business:

Defi ning a unifi ed, company-wide vision and designing a road map to ensure you reach your desired destination

Instilling a culture of change management amongst leaders for a top down approach

Strategies to prevent failure when instigating cultural and organisational change

Deborah Coakley, Head of People Shared Services, QANTAS Mark Preston, Director of Finance Shared Services, UNIVERSITY OF

SYDNEY

18.40 Chairman’s closing remarks

18.50 WELCOME RECEPTION

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DAY TWO Tuesday, 12th April 2011

13.15 Networking Lunch

ASSA - THE NEW ASSBA FINANCE TRANSFORMATION HR TRANSFORMATION SHARED SERVICES FOR GOVERNMENT

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SSON is thrilled to announce the fi rst year of our partnership with the Australasian Shared Services Association – the newly rebranded ASSBA.

EVERYONE WELCOME

DESIGNING METRICS TO MEASURE BUSINESS OUTCOME IMPROVEMENTMark Preston, Director of Finance Shared Services, UNIVERSITY OF SYDNEY

MEETING EMPLOYEE DATA PRIVACY REQUIREMENTS ACROSS MULTIPLE JURISDICTIONSKarina Petty, Associate Director HR Operations, MACQUARIE

DELIVERING BEST PRACTICE P2P PROCESSES IN GOVERNMENT SHARED SERVICESModerator: Karri Lehtonen, Vice President, BASWARE AUSTRALIA/NZ

12.15 Whether you’re a current ASSA member or not, you’re welcome to join the onsite ASSA meeting.Further content will be available online in the New Year, but in the meantime, here is a taste of what you can expect:

IMPROVING YOUR NET CASH CYCLE – AUTOMATION FROM PURCHASE REQUEST TO CUSTOMER PAYMENTModerator: Mark MacLeod, National Solutions Manager, COMPUTERSHARE

POSITIONING YOUR COMPANY FOR GROWTH THROUGH STRATEGIC HIRING PRACTICESModerator: ADP

NAVIGATING CO-LOCATION FOR UNIFIED MULTI-FUNCTION SUCCESS Stephen Payne CPA, Finance Director Corporate & Shared Services, Compensation Authorities Cluster, NSW GOVERNMENT

12.45 DEVELOPING AND POSITIONING THE INTERNAL PROFESSIONALISM OF SHARED SERVICESCharles Reis, General Manager Shared Business Services, MMG MINERALS & METALS GROUPNeil Padley, Deputy Director General of Transport Shared Services, NSW GOVERNMENT

TRANSFORMING FINANCE SHARED SERVICES: MOVING UP THE MATURITY & VALUE CURVERamana Akula, Programme Director APAC, PEARSON AUSTRALIA GROUP

GOOD GOVERNANCE – THE ESSENTIAL BACKBONE FOR SUCCESS IN HR SHARED SERVICESNeil Padley, Deputy Director General of Transport Shared Services, NSW GOVERNMENT Moderator: Joseph Soalheira, Advisory Board Member, SSON

INTERACTIVE SESSION: MASTERING COMMERCIAL MANAGEMENT OF SHARED SERVICESFacilitator: Mike Andrews, Practice Manager Operations Excellence, DOWLING CONSULTING

14.30 G6 VISIONARIES 2011: GLOBAL SOURCING THINK TANK (ANZ CHAPTER) Six is the new eight! Identifying who to listen to has just become easier - learn what your chosen thought leaders from the sell

side have to say as 6 pioneering sourcing strategists shape a common industry agenda. Vote now: www.sharedservicesweek.com.au/G6

15.30 STREAMED SESSIONS BEGIN

16.30 Afternoon Tea

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17.00 THE BIG PICTURE: YOUR TOP 3 SHARED SERVICES ISSUES DEBATED LIVE FROM THE PEERIOSITY COMMUNITY

Practitioners worldwide have weighed in using the Peeriosity Shared Services Week Research Area on some of their top strategic issues. See the results of your online collaborative effort and hear from a panel of your peers as they share their candid perspectives on these key strategic issues:

End-to-End Process Improvement and Evolution – Optimisation and the role of Shared Services

Cost reduction versus value creation – framing the conversation on Shared Services

Captive Shared Services – Key considerations in making sourcing decisions (In-source, Outsource, Near-shore, Back-shore)

Brad Tallon, Head of Shared Services and Treasury, HOLCIM

Mark Preston, Director of Finance Shared Services, UNIVERSITY OF SYDNEY

Sandeep Chitale, Head of Business Services Australia, SCHWEPPES

Moderator: Ira Fialkow, SVP Member Services, PEERIOSITY

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PHASE ONE – PLANNING & LAUNCHING

PHASE TWO – EFFICIENCY & STREAMLINING

PHASE THREE – TRANSFORMATION & EFFECTIVENESS NOT FOR PROFIT

15.30 USING ROADMAPS, POLICIES AND PILOTS TO ENSURE SUCCESS IN YOUR SSOTonya Scibilia, HR Team Manager, TELSTRA

TRANSITIONING TO A SUCCESSFUL IT SHARED SERVICES ORGANISATION AND CULTUREClive Parsons, Director IT - Shared Services, NEWS LIMITED

WHERE NOW? USING ADVANCED PROCESS TRANSFORMATION WITHIN MATURE SSOsModerator: Mark Thompson, Managing Director, XCHANGING AUSTRALIA

WHAT SHARED SERVICES CAN MEAN FOR THE NOT FOR PROFIT SECTORTim Morris-Smith, CFO, MISSION AUSTRALIANorris Dudgeon, Shared Services Group Manager, THE SALVATION ARMYGreg Naimo, Director IT Services Centre, UNITING CARE

16.00 POST-LAUNCH STABILISATION, STANDARISATION AND AUTOMATIONJane Webster, Head of Shared Services, STOCKLAND ORGANISATION

SHIFTING GEARS – DRIVING EFFICIENCY: USING INNOVATIVE AUTOMATION TECHNOLOGY AND SOLUTIONS FOR BETTER PERFORMANCE IN YOUR SSCModerator: READSOFT

CAN CLOUD COMPUTING REALLY TAKE YOUR SSO TO THE NEXT LEVEL? WHAT’S IT ALL ABOUT?Krist Davood, CIO, SCHIAVELLO GROUP

17.30 PERSONAL DEVELOPMENT SESSION: BE THE DIFFERENCE THAT MAKES THE DIFFERENCE

What is it that makes people tick? Let’s look at the individual and the team. Is it Passion, Commitment, Money, Language, Goals, Attitude, Love, Nutrition, Exercise or Spirit that drives us through life. This presentation will look at all of the individual aspects and also combine to investigate how this affects teams of people. Trust, Confl ict and Accountability being the spine of teams; responsibility being the body of it all. Come and have some fun, with some laughs and perhaps some small tears. Learn about body language, name retention and what does it take to understand yourself and others. Learn how to make a difference!

Guest Personal Development Speaker: Lincoln Amidy

18.30 SSON EXCELLENCE AWARDS – GET THE PARTY STARTED!

Sit back as drinks are circulated and the 2011 judging panel reveal why the shortlisted candidates were selected. See page 7 for more info

19.00 COCKTAIL & DINNER

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DAY THREE Wednesday, 13th April, 2011

7.45 Coffee & Registration

08.50 Chairman’s Opening Day Three Donal Graham, Partner, DELOITTE

09.00 FROM COST-CUTTER TO REVENUE GENERATOR: CENTERS OF EXCELLENCE CONTINUE TO DRIVE THE NEXT WAVE OF VALUE

Shared Services has the opportunity to offer more value and be seen as a greater asset to the business. The increased focus on effi ciency means it is Shared Services’ time to shine. Once the major consolidation steps have been taken and refi ned, SSOs must look to widening their role to become a more prominent player in overall business strategy through high value, advisory services and aligning with business goals. Long utilised elsewhere in the world, Centres of Excellence continue to drive the next wave of value to SSOs globally.

Krist Davood, CIO, SCHIAVELLO GROUP Jill Divorty, Executive Director Shared Services, DEPARTMENT OF

TERRITORY AND MUNICIPAL SERVICES Albert Olley, Chief Executive, NSW BUSINESSLINK

09.30 Structured One-to-One Networking09.45 WHERE TO NOW? SHORING CONSIDERATIONS TO MAXIMISE THE

RAPID GROWTH OF SSOs Building the business case and overcoming cultural objections Aligning your shoring strategy with potential tax savings Defi ning appropriate selection criteria to choose the right location Understanding labour arbitrage and various locations’ skills offerings Deploying and managing Shared Services on a global scale Integrating your near and offshore capabilities Leveraging Australia’s proximity to Asia for continued growth Identifying when the fi t isn’t right - backshoring Tim Morris-Smith, CFO, MISSION AUSTRALIA Sandeep Chitale, Head of Business Services Australia, SCHWEPPES

10.15 GAINING COMPETITIVE ADVANTAGE THROUGH THE POWER OF PREMIUM TALENT: REDEFINING VALUE, FOSTERING INNOVATION AND MAINTAINING DISCIPLINE

This session will unearth strategies in: Reaching the right people through innovative SSO brand

development and promotion Engaging employees from the outset and maintaining employee satisfaction Instilling a top down, bottom up culture of professional development Upskilling employees and defi ning clear, desirable career paths across

multiple disciplines Know your competition – what does your sector look like for SS

career opportunity? Jimmy Spencer, CFO & Director, CHEMTEX GROUP OF COMPANIES Rob Miller, Manager HR Shared Services, VICTORIA UNIVERSITY OF

WELLINGTON Maree McMahon, Executive Manager - Finance Shared Services, SUNCORP

10.45 Morning Coffee

11.15 INNOVATIVE CONTRACTING: LAYING THE CORRECT FRAMEWORK FOR BENEFICIAL BUSINESS RELATIONSHIPS

Buyer-provider relationships don’t have to stifl e innovation or simply provide the means to allocate blame. Through revitalised attitudes on both sides, a true and trusted partnership can develop, leading to win-win situations. This session will uncover:

Building internal collaboration: Abolishing the ‘them’ and ‘us’ mentality Improving negotiation skills Opening lines of communication and trust Structuring contracts that really refl ect goals Instilling knowledge transfer and fl exibility for growth Governance to promote innovation: Measure less to monitor more! Tackling the tough issues and dealing with disagreements Martin York, Head of Business Process Outsourcing, Group Strategy

and Finance, NAB

11.45 STREAMED SESSIONS BEGIN

PROCUREMENT TRANSFORMATION FINANCE TRANSFORMATION HR TRANSFORMATION SHARED SERVICES FOR GOVERNMENT

11.45 ‘PAVING THE YELLOW BRICK ROAD’ TO ACHIEVE TRUE TRANSFORMATIONAL PROCUREMENT:Scott Singer, Chief Procurement Offi cer, RIO TINTO

INSIGHTS FROM INDUSTRY-LEADING CFO’S: EXPLORING ALTERNATIVE DELIVERY MODELS FOR STRONGER FINANCIAL PERFORMANCEModerator: IBM

IDENTIFYING ‘TOP GUN’ PRACTICE IN YOUR CENTRE: IS YOUR CUSTOMER SERVICE REALLY UP TO SCRATCH?Peter Thomson, General Manager Shared Services, WATTYL GROUP

THE WA JOURNEY SO FARBrian Roche, Executive Director of Shared Services, DEPARTMENT OF TREASURY & FINANCE SHARED SERVICES

12.15 AUTOMATING P2P - THE KEY TO REDUCING PROCESSING TIME, MAXIMISING STAFF PRODUCTIVITY AND IMPROVING SUPPLIER RELATIONS

DRAGON’S DEN: GRILL THE P2P AUTOMATION VENDORS ON WHY THEIR KIT IS BETTER THAN THE NEXT

DEVELOPING A TAILORMADE SOLUTION TO YOUR HR NEEDS

EFFECTIVE GOVERNANCE: THE FOUNDATION OF SUCCESS WITHIN GOVERNMENT SHARED SERVICES Albert Olley, Chief Executive, NSW BUSINESSLINK

12.45 DEVELOPING AN INTEGRATED VISION FOR SHARED SERVICES IN PROCUREMENT

SHARED SERVICES’ ROLE IN OPTIMISING WORKING CAPITAL AND ACCELERATING CASH FLOW Jimmy Spencer, CFO & Director, CHEMTEX GROUP OF COMPANIES

BUILDING WORLD CLASS HR SHARED SERVICES

REFINING YOUR SSO MODEL TO ALIGN WITH GOVERNMENT STRATEGIC PLANNINGJill Divorty, Executive Director Shared Services, DEPARTMENT OF TERRITORY AND MUNICIPAL SERVICES

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13.15 Networking Lunch

14.15 THE GREAT DEBATE: CAPTIVE, OUTSOURCED OR HYBRID – DOES IT REALLY MATTER?

Attitudes in Australia are changing – outsourced and hybrid are becoming more common models of choice. This discussion will help you to analyse the current trends in the market and typical questions posed by SSCs at each stage of the maturity curve:

Making the leap from captive to outsourced – is it really a natural progression? Is there a right time?

Mix and match: Assessing what options are available in hybrid models and how to prioritise what goes and what stays

Square peg, round hole: What happens when the numbers stack up but outsourcing doesn’t look like a cultural fi t?

Deborah Coakley, Head of People Shared Services, QANTAS

14.45 THE WINNER TAKES IT ALL! Mountains of prizes to give away to conference delegates – make sure you

stick around for your chance to win!

15.30 Chairman’s close of conference

Site visits will be announced in early January........www.sharedservicesweek.com.au/speakerannouncements

SITE VISIT DAY (OPTIONAL) Thursday, 14th April, 2011

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ABOUT THE 2011 SPONSORSLead Sponsor Deloitte is well known in the local marketplace as a thought leader and innovator in Shared Services and has worked on some of Australia and New Zealand’s largest and complex shared services projects with both public and private sector clients.

We assist our clients with the entire Shared Services journey from the initial strategy and business case through key design elements to full implementation. Increasingly, Deloitte works with its clients to optimize shared services through innovative techniques such as advanced data analytics, social media and enterprise information management. To learn more, visitwww.deloitte.com/au/sharedservices

Conference PartnersInfosys defi nes, designs and delivers IT-enabled business solutions that help the world’s most successful companies build tomorrow’s enterprise. Our end-to-end Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to signifi cantly reduce costs, enhance effectiveness and optimise services that fuel your business. Infosys has over 125,000 employees in over 70 cities around the world, including Sydney, Melbourne, Brisbane, Perth and Wellington. For more information, visit www.infosys.com.

The Hackett Group (NASDAQ: HCKT), a global strategic advisory fi rm, is a leader in best practice advisory, benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalisation advice. Using best practices insights from more than 5,000 benchmarking engagements, executives use our empirically-based approach to quickly defi ne and implement initiatives to enable world-class performance. The Hackett Group has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 80% of the Fortune 100, 80% of the DAX 30 and 49% of the FTSE 100.

Associate PartnerToday, about 400,000 IBM employees around the world invent, integrate and operate software, hardware and services to help forward-thinking enterprises, institutions and people succeed in building a smarter planet.

One of IBM’s fastest growing business lines is Global Process Services (GPS). Through GPS, IBM is defi ning the next-generation of Business Process Outsourcing, with a focus on innovating your business processes to help differentiate your enterprise. IBM has solutions spanning across Customer Relationship Management , Finance & Administration, Human Resources and Supply Chain Management plus additional industry-specifi c solutions such as Banking Back Offi ce.

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Event PartnersXchanging is a global (FTSE 250), technology powered business process service provider, with a focus on Insurance, Lending &

Mortgages, Securities processing, Funds administration and Procurement Services outsourcing.Xchanging differentiators are: • High touch engagement model to drive productivity and profi tability • Proprietary frameworks (‘Xchanging Way’) to analyse, optimize & run operations • Innovative Enterprise Partnership philosophy to transform cost centers into profi t centers • Deep domain competence in areas of focus

Automatic Data Processing (ADP) is one of the world’s largest providers of

business outsourcing solutions. As one of fi ve AAA rated companies in the world with annual revenues of US$9 billion and US$1.1 billion in earnings, ADP is well positioned to serve the needs of its 570,000 clients globally. ADP offers an unparalleled depth of domain expertise and international presence to power multinational employers’ regional and global human resource strategies with their multinational solutions. ADP offers a fully scalable solution, unprecedented domain expertise and global coverage. ADP provides a single provider solution which delivers a comprehensive range of cost effective HR and payroll solutions in over 60 countries. ADP’s cutting edge technologies, proven delivery models and a strong client-service orientation are designed to fi t the organizational choices you make while driving effi ciencies in your operations. www.adp.com

Computershare (ASX:CPU) is Australia’s largest ASX listed technology company

and a market leader in automated document processing. We also specialise in a range of other diversifi ed communication, fi nancial and governance services including bankruptcy, funds and equity administration. Providing managed services to over 14,000 organisations around the world, Computershare is renowned for its expertise in data management, high volume transaction processing, payments and stakeholder engagement. Our clients use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Dowling Consulting is a management consulting fi rm servicing a global portfolio of blue-chip commercial and government clients by providing practical solutions to complex management problems. With

practice specialisations in Strategic Business Analysis and Service Transformation, our depth of experience across a broad range of industries, combined with our proudly entrepreneurial spirit, allows us to deliver on a world class offering of professional services.Our Service Excellence methodology aims at achieving step-change improvements and also at giving our clients the expertise and the tools needed to continue the improvement journey independently.Dowling Consulting is part of the ASX-listed ASG Group.

Capgemini has over 40 years’ experience, a global workforce of more than

100,000 including 25,000 outsourcing professionals, and collaborates on some of the world’s largest outsourcing projects. Our innovative Rightshore® approach enables you to draw on the right mix of resources from the right local or global location. Meanwhile, our Collaborative Business Experience® offers you the fl exibility to meet your unique business needs.Capgemini Business Services AustraliaTelephone: +61 (8) 8113 8000www.capgemini.com | trevor.patti@capgemini.com, liz.baines@capgemini.com

Basware is the global leader in purchase-to-pay solutions with more than 1,500 customers

and 1,000,000 users in over 50 countries around the world. Using Basware, organisations can reduce the cost of buying and paying for goods and services and gain visibility and control of their entire spending process by automating manual processes, from contract management, purchasing and supplier collaboration to invoice automation. Basware solutions are distributed onsite or as a service in Europe, the US and Asia-Pacifi c. www.basware.com

ReadSoft is a global leader in Accounts Payable and Document Process

Automation, specializing in automating all paper and request-driven processes for medium to large enterprises and Shared Service Centres (SSC). ReadSoft’s solutions have been selected by an impressive range of multi-nationals seeking to improve control, effi ciency and effectiveness and offer an attractive, measurable ROI.

With more than 5,000 customers, including Caltex, Rio Tinto, Intel, Apple, DuPont, Siemens, Porsche, Kellogg’s and Orica, amongst other, ReadSoft is the solution of choice.For further details on ReadSoft Oceania please click on the following link into the Company’s website: www.readsoft.com.au or call on +61 2 9929 0676

Compass Management Consulting is an independent global consulting fi rm

that enables large organisations to achieve superior operational performance, optimised sourcing, and maximum value from the investment in ICT. Compass’ uniqueness and value throughout the lifecycle of the consulting process is derived from Compass Fact Based Consulting®, a combination of highly skilled consultants, methodologies and data which has been developed from over 12,000 in-depth ICT performance benchmarks. Suite 602, 275 Alfred Street, North Sydney NSW 2060 |T: +61 2 9223 6096 E:maurizio.marmotta@compassmc.com www.compassmc.com

As one of the world’s leading business advisory and professional services organisations, KPMG offers a results-

oriented, inter-disciplinary approach to developing effective shared services operations. Our advisers possess extensive experience across the shared services fi eld. They bring to each assignment direct hands-on executive experience in managing large and successful corporate shared services functions. Furthermore, they work alongside clients to deliver fi t-for-purpose shred services solutions to unlock sustainable value. Our shared services capabilities are augmented by access to KPMG’s global resources and supported by high-calibre professionals in a range of allied disciplines.

ExhibitorFor more than 20 years, Kofax has provided award-winning solutions

that automate document-driven business processes by managing the transformation and exchange of business-critical information arising in paper, fax and electronic formats. These solutions provide a verifi able ROI to thousands of customers in fi nancial services, manufacturing, retail, government, healthcare, BPO and other markets. Kofax has a global network of more than 1,200 partners, and its own sales and service organisations in more than 60 countries. www.kofax.com

END-USER ONLY PRICING

VENDOR PRICING

IQPC recognises the value of learning in teams. Take advantage of one of these special rates: Register a team of 3 to the conference at the same time from the

same company and receive $500 discount

Register a team of 4 to the conference at the same time from the same company and receive a free pass for a 5th delegate

Ask about multi-event discounts. Call + 61 2 9229 1000 for more details

Please note: Only one discount applies

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TEAM DISCOUNTS

WHERE

April 11-14, 2011WHEN?

Palladium at Crown Melbourne, AustraliaLevel 1, Crown Towers, 8 Whiteman Street, Southbank MelbourneTel: +61 (0)3 9292 8888www.crownmelbourne.com.au

ORGANISATION

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REGISTER ME for the 14th Annual Australasian Shared Services & Outsourcing Week

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of $99 + GST = $108.90 per registration.

Please send me set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at $878.90 ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only

Please keep me informed via email about this and other related events

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© 2010 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangement of this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.

NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the conference is mandatory for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received.

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ACCOMMODATION The Lido Group are the official booking agent for the 14th Annual Australasian Shared Services and Outsourcing Week. The Lido Group have negotiated event rates at a range of hotels for all attendees of this event.To take advantage of these rates & book direct on the website, please go to www.sharedservicesweek.com.au and click on the Venue & Accommodation page.

QUICK and EASY WAYS to REGISTER

TELEPHONE +61 2 9229 1000

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WEBSITE www.sharedservicesweek.com.au

MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000

PLUS Workshop A A-Z for Beginners Workshop B Benchmarking Workshop C Change Management Site Tour

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Not for Profi ts - please call 02 9229 1000 for details on additional offers.

PACKAGESSSON

MEMBERSEXTRA EARLY BIRD*REGISTER & PAY BEFORE

17 DEC 2010

EARLY BIRD*REGISTER & PAY BEFORE

11 FEB 2011

LAST CHANCE EARLY BIRD*REGISTER & PAY BEFORE

25 MAR 2011STANDARD PRICE

Main Conference Day 1-3SAVE AN EXTRA 10% OFF THE

STANDARD PRICE

2 for 1 $4,999 + GST = $5,498.90*

for both delegates

$3,699 + GST = $4,068.90 $3,899 + GST = $4,288.90 $4,999 + GST = $5,498.90

Add Site Tour $999 + GST = $1,098.90

Add Workshop $799 + GST = $878.90

SAVE $1,300

SAVE $1,100

PACKAGES STANDARD PRICE

Main Conference Day 1-3 $7,499 + GST = $8,248.90

Add Site Tour $1,299 + GST = $1,428.90

Add Workshop $999 + GST = $1,098.90

*Prices above includes the Shared Services and Outscouring Week Australia Dinner.