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November 22nd ,2014
Outsourcing Your SharePoint Hosting:
The Cloud's Fine Print MagnifiedSimon Langlois | SharePoint Product Manager
Simon Langlois
• SharePoint Product Manager
• Quebec
• Canada
• Master in MKT Science
• 5 years at IBM Canada
• 3 years at SherWeb
• SP Summit Speaker
– (Montreal, Toronto,
Vancouver)
• SP Saturday 2014 Speaker
– ( Montreal, Chicago)
• SP Fest 2014 Speaker
– ( New York, Chicago)
Contact
• @simonlanglois
blog.sherweb.com
• linkedin.com/in/silanglois
Agenda
• Cloud Opportunities & Concerns
• Cloud Hosting Models
• Cloud Services
• Licensing Options
• Compare Matrix Demo
…about SharePoint!
Opportunities &
Concerns
Cloud Opportunities
1. Fast-track and simplify upgrade/deployment
2. Move from Capex to Opex
3. On-demand expertise
4. Business continuity
5. Increased availability
6. Scalability
7. Mobility
Cloud Concerns
Some Numbers…
Some Numbers…
• In 10 years…
Hosting Models
?
Options
SharePoint OnlineSharePoint
On-Premises
Cloud Continuum
Hosted SharePoint
Dedicated
Hosted SharePoint
Multi-tenant
Cloud Model Options
SharePoint OnlineSharePoint
On-Premises
Cloud Continuum
Hosted SharePoint
Dedicated
Hosted SharePoint
Multi-tenant
SharePoint
Online
Physical
Appliances
OS, Virtual Servers and SharePoint
Configurations
SharePoint 2007, 2010, 2013
Foundation / Server Standard or Enterprise
SharePoint Site Collection/Tenant/Web App Configurations
Integration with LOBCustom Development
3rd Party Tools
NO YES
OOTB Features
DedicatedSharePointInstance
SaaS
Specific data constraintsto respect
YESInternal IT
Infrastructure
InternalIT Staff
Local IaaSPaaS
YES NO InternalIT Staff
YES
YES
NO
NO
Decision Process
Decision Levels
Administration model
Managed Unmanaged
Hosting models
Shared Hybrid Dedicated
SharePoint feature sets
Foundation Standard Enterprise O365 Plans More…
Business needs/Objectives
Intranet Collaboration Documentation …
Features not available in SharePoint Online
Content FeaturesOffice Web Apps Server integrationPowerPoint Automation ServicesWCM: AnalyticsWCM: CatalogWCM: Cross-site publishingWCM: Faceted navigationWCM: Image RenditionsWCM: Multiple DomainsWCM: Topic PagesWord Automation Services
Developer FeaturesBCS: Profile PagesBCS: Rich Client IntegrationCustom Site DefinitionsCustom Site ProvisioningFull-Trust Solutions
IT Professional FeaturesAlternate Access Mapping (AAM)Analytics PlatformClaims-Based Authentication SupportConfiguration WizardsDistributed CacheHost Header Site CollectionsManaged AccountsPatch ManagementQuota TemplatesRead-Only Database SupportRemote Blog StorageRequest ManagementResource throttlingSharePoint Health AnalyzerShredded StorageState ServiceStreamlined Central AdministrationSystem Status NotificationsUnattached Content Database RecoveryUsage Reporting and Logging
Insights FeaturesPerformancePoint ServicesPerformancePoint Services (PPS) Dashboard MigrationScorecards & DashboardsSQL Server Reporting Services (SSRS) Integrated Mode
Search FeaturesContent Search Web PartCustom entity extractionExtensible content processingOn-premises search indexResult sourcesSearch connector frameworkTunable Relevancy
Site FeaturesCustom Managed PathsUsage Analytics
Source - TechNet: http://technet.microsoft.com/en-us/library/jj819267.aspx
BC
BC
BranchCache ServersSharePoint OnlineOn-Premises
Hosted SharePoint
Cloud Services
What is the SLA?
• Start with what is important to you• Set min and max acceptable requirements and objectives
• Try to assign a dollar ($) value to them
SLA parameters Measures to look for
System availability % of uptime in a given period
Data security SOC 2 Type II report
Tier 3+ datacenters
Functional capabilities Complete list of available features
Complete list of supported and included services
Regulatory compliance Encryption bits, HIPAA, PCI
Response time Time before ticket taken
Average ticket close time
Other performance levels Customer Satisfaction: Net Promoter Score
RPO and RTO
What is the SLA?
• Service Level Agreement on various parameters:
How Can I Evaluate Data Security?
Data Center Primary Site Attributes
Tier Requirements TIER I TIER II TIER III TIER IV
Number of power
delivery pathsOnly 1 Only 1
1 Active
1 Passive2 Active
Redundant components N N+1 N+12 (N+1) or
S+S
Compartmentalization No No No Yes
Concurrently
maintainableNo No Yes Yes
Fault tolerance to worst
eventNone None None Yes
Other attributes
Power
distribution,
cooling
Raised floor,
UPS, generator
Raised floor,
UPS, generator
Raised floor,
UPS, generator
How Can I Evaluate Data Security?
• Certification SOC II Type 2
– Security
– Accessibility
– Process Integrity
– Confidentiality
– Privacy For more
information,
download this
detail document
from KPMG.
Licenses
Licensing Options
• On-premise– Open License, Open Value and Open Value Subscription
• Small to midsize organization: 5-250 employees
• Corporate, academic, charitable, or government organization
– Enterprise Agreement, Enterprise Agreement Subscription
• 250+ emp.
• Hosted SharePoint– Service Provider License Agreement (SPLA)
• SharePoint Online– Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…
License Mobility Program (LM)
• Some important details
– You must acquire and maintain Server and Client Access
Licenses (CALs)
– You must acquire and maintain Software Assurance (SA)
– If you don’t have SA, you need dedicated hardware hosting
services
– Same CALs can be used with other environments with same
users, but server licenses are TRANSFERRED so can’t be
reused
– You CAN’T mix LM and SPLA licenses for the same software
Licensing Net Present Value 3 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4
Standard users 250 500 0
Enterprise users 0 1000 2500
Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Valu
e
SharePoint License Cost Analysis
Open Licenses + SA
Open Value 3yrSpread (per year)
Open Value 3yr Up-front
SPLA
SharePoint Online
Licensing Net Present Value 5 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4
Standard users 250 500 0
Enterprise users 0 1000 2500
Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Valu
e
SharePoint Licenses Cost Analyses
Open Licenses + SA
Open Value 3yrSpread (per year)
Open Value 3yr Up-front
SPLA
SharePoint Online
Don’t forget about Lync…
How do I compare
Vendors and Solutions?
Conclusion
1. Know why you are going and what could stop you from going to the cloud
2. Understand and choose from the different hosting models
3. Make sure you choose a partner that fits your needs for current and future services and guaranties
4. Take the time to do a TCO analysis, including labor and licenses
Q&A
Thank you!… and please fill out the survey to evaluate this session