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November 22 nd ,2014 Outsourcing Your SharePoint Hosting: The Cloud's Fine Print Magnified Simon Langlois | SharePoint Product Manager

Outsourcing your share point hosting the cloud's fine print magnified

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Page 1: Outsourcing your share point hosting   the cloud's fine print magnified

November 22nd ,2014

Outsourcing Your SharePoint Hosting:

The Cloud's Fine Print MagnifiedSimon Langlois | SharePoint Product Manager

Page 2: Outsourcing your share point hosting   the cloud's fine print magnified

Simon Langlois

• SharePoint Product Manager

• Quebec

• Canada

• Master in MKT Science

• 5 years at IBM Canada

• 3 years at SherWeb

• SP Summit Speaker

– (Montreal, Toronto,

Vancouver)

• SP Saturday 2014 Speaker

– ( Montreal, Chicago)

• SP Fest 2014 Speaker

– ( New York, Chicago)

Contact

• @simonlanglois

[email protected]

blog.sherweb.com

• linkedin.com/in/silanglois

Page 3: Outsourcing your share point hosting   the cloud's fine print magnified

Agenda

• Cloud Opportunities & Concerns

• Cloud Hosting Models

• Cloud Services

• Licensing Options

• Compare Matrix Demo

…about SharePoint!

Page 4: Outsourcing your share point hosting   the cloud's fine print magnified

Opportunities &

Concerns

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Cloud Opportunities

1. Fast-track and simplify upgrade/deployment

2. Move from Capex to Opex

3. On-demand expertise

4. Business continuity

5. Increased availability

6. Scalability

7. Mobility

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Cloud Concerns

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Some Numbers…

Page 8: Outsourcing your share point hosting   the cloud's fine print magnified

Some Numbers…

• In 10 years…

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Hosting Models

?

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Options

SharePoint OnlineSharePoint

On-Premises

Cloud Continuum

Hosted SharePoint

Dedicated

Hosted SharePoint

Multi-tenant

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Cloud Model Options

SharePoint OnlineSharePoint

On-Premises

Cloud Continuum

Hosted SharePoint

Dedicated

Hosted SharePoint

Multi-tenant

SharePoint

Online

Physical

Appliances

OS, Virtual Servers and SharePoint

Configurations

SharePoint 2007, 2010, 2013

Foundation / Server Standard or Enterprise

SharePoint Site Collection/Tenant/Web App Configurations

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Integration with LOBCustom Development

3rd Party Tools

NO YES

OOTB Features

DedicatedSharePointInstance

SaaS

Specific data constraintsto respect

YESInternal IT

Infrastructure

InternalIT Staff

Local IaaSPaaS

YES NO InternalIT Staff

YES

YES

NO

NO

Decision Process

Page 13: Outsourcing your share point hosting   the cloud's fine print magnified

Decision Levels

Administration model

Managed Unmanaged

Hosting models

Shared Hybrid Dedicated

SharePoint feature sets

Foundation Standard Enterprise O365 Plans More…

Business needs/Objectives

Intranet Collaboration Documentation …

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Features not available in SharePoint Online

Content FeaturesOffice Web Apps Server integrationPowerPoint Automation ServicesWCM: AnalyticsWCM: CatalogWCM: Cross-site publishingWCM: Faceted navigationWCM: Image RenditionsWCM: Multiple DomainsWCM: Topic PagesWord Automation Services

Developer FeaturesBCS: Profile PagesBCS: Rich Client IntegrationCustom Site DefinitionsCustom Site ProvisioningFull-Trust Solutions

IT Professional FeaturesAlternate Access Mapping (AAM)Analytics PlatformClaims-Based Authentication SupportConfiguration WizardsDistributed CacheHost Header Site CollectionsManaged AccountsPatch ManagementQuota TemplatesRead-Only Database SupportRemote Blog StorageRequest ManagementResource throttlingSharePoint Health AnalyzerShredded StorageState ServiceStreamlined Central AdministrationSystem Status NotificationsUnattached Content Database RecoveryUsage Reporting and Logging

Insights FeaturesPerformancePoint ServicesPerformancePoint Services (PPS) Dashboard MigrationScorecards & DashboardsSQL Server Reporting Services (SSRS) Integrated Mode

Search FeaturesContent Search Web PartCustom entity extractionExtensible content processingOn-premises search indexResult sourcesSearch connector frameworkTunable Relevancy

Site FeaturesCustom Managed PathsUsage Analytics

Source - TechNet: http://technet.microsoft.com/en-us/library/jj819267.aspx

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BC

BC

BranchCache ServersSharePoint OnlineOn-Premises

Hosted SharePoint

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Cloud Services

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What is the SLA?

• Start with what is important to you• Set min and max acceptable requirements and objectives

• Try to assign a dollar ($) value to them

SLA parameters Measures to look for

System availability % of uptime in a given period

Data security SOC 2 Type II report

Tier 3+ datacenters

Functional capabilities Complete list of available features

Complete list of supported and included services

Regulatory compliance Encryption bits, HIPAA, PCI

Response time Time before ticket taken

Average ticket close time

Other performance levels Customer Satisfaction: Net Promoter Score

RPO and RTO

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What is the SLA?

• Service Level Agreement on various parameters:

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How Can I Evaluate Data Security?

Data Center Primary Site Attributes

Tier Requirements TIER I TIER II TIER III TIER IV

Number of power

delivery pathsOnly 1 Only 1

1 Active

1 Passive2 Active

Redundant components N N+1 N+12 (N+1) or

S+S

Compartmentalization No No No Yes

Concurrently

maintainableNo No Yes Yes

Fault tolerance to worst

eventNone None None Yes

Other attributes

Power

distribution,

cooling

Raised floor,

UPS, generator

Raised floor,

UPS, generator

Raised floor,

UPS, generator

Page 20: Outsourcing your share point hosting   the cloud's fine print magnified

How Can I Evaluate Data Security?

• Certification SOC II Type 2

– Security

– Accessibility

– Process Integrity

– Confidentiality

– Privacy For more

information,

download this

detail document

from KPMG.

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Licenses

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Licensing Options

• On-premise– Open License, Open Value and Open Value Subscription

• Small to midsize organization: 5-250 employees

• Corporate, academic, charitable, or government organization

– Enterprise Agreement, Enterprise Agreement Subscription

• 250+ emp.

• Hosted SharePoint– Service Provider License Agreement (SPLA)

• SharePoint Online– Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…

Page 23: Outsourcing your share point hosting   the cloud's fine print magnified

License Mobility Program (LM)

• Some important details

– You must acquire and maintain Server and Client Access

Licenses (CALs)

– You must acquire and maintain Software Assurance (SA)

– If you don’t have SA, you need dedicated hardware hosting

services

– Same CALs can be used with other environments with same

users, but server licenses are TRANSFERRED so can’t be

reused

– You CAN’T mix LM and SPLA licenses for the same software

Page 24: Outsourcing your share point hosting   the cloud's fine print magnified

Licensing Net Present Value 3 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4

Standard users 250 500 0

Enterprise users 0 1000 2500

Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Valu

e

SharePoint License Cost Analysis

Open Licenses + SA

Open Value 3yrSpread (per year)

Open Value 3yr Up-front

SPLA

SharePoint Online

Page 25: Outsourcing your share point hosting   the cloud's fine print magnified

Licensing Net Present Value 5 years

License program Scenario 1 Scenario 2 Scenario 3

SharePoint Servers 1 3 4

Standard users 250 500 0

Enterprise users 0 1000 2500

Interest 2% 2% 2%

$-

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

NPV 1 NPV 2 NPV 3

Net

Pre

sent

Valu

e

SharePoint Licenses Cost Analyses

Open Licenses + SA

Open Value 3yrSpread (per year)

Open Value 3yr Up-front

SPLA

SharePoint Online

Page 26: Outsourcing your share point hosting   the cloud's fine print magnified

Don’t forget about Lync…

Page 27: Outsourcing your share point hosting   the cloud's fine print magnified

How do I compare

Vendors and Solutions?

Page 28: Outsourcing your share point hosting   the cloud's fine print magnified

Conclusion

1. Know why you are going and what could stop you from going to the cloud

2. Understand and choose from the different hosting models

3. Make sure you choose a partner that fits your needs for current and future services and guaranties

4. Take the time to do a TCO analysis, including labor and licenses

Page 29: Outsourcing your share point hosting   the cloud's fine print magnified

Q&A

Page 30: Outsourcing your share point hosting   the cloud's fine print magnified

Thank you!… and please fill out the survey to evaluate this session