ServiceWorks: Operator and Workflow Efficiency

2014 EnterpriseClient Summit

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2014 Enterprise Client Summit

Operator and Workflow Efficiency Breakout

Presenters: J. Bartee, B. Budd, P. Ostrowski, M. Doane, L. Klar, E. Osterberg

ServiceWorks™

Welcome!• Are you interested in:

– Maximizing machine utilization and capacity?

– Improving operator consistency and skill level?


– Selecting the best parts inventory strategy based on your unique business needs?

– Saving time and money by resolving machine stoppages quickly?

Building Operator and Workflow Efficiency

through Performance & Productivity

Programs


Programs

ServiceWorks™Solutions that Work for You™

Connecting Metrics to Your P&L

• Do you currently track metrics for machine utilization and capacity?

• For those of you who do, have you connected those metrics to the impact on your P&L?


metrics to the impact on your P&L?

Utilization & Capacity

Production Schedule (less

breaks), 84:00:00

48:00:00

60:00:00

72:00:00

84:00:00

96:00:00

Utilization & Capacity

Run Time Operator Stop Machine Stop Production Schedule (less breaks)


31:52:4724:44:21

28:34:42

19:37:51 19:04:27 17:21:30

9:20:14

4:23:234:18:51

4:41:1511:56:28

11:28:42

8:18:05

5:23:40

7:04:39

3:42:45

7:46:195:42:52

0:00:00

12:00:00

24:00:00

36:00:00

48:00:00

APS01 APS02 APS03 FX01 FX02 FX03

3/3 6am-7/3 6am

Performance & Productivity Runtime Outcomes

55%

60%

65%

70%

RT% Trends


A-Peak A-NP B-Peak B-NP

Q3 '13 65.2% 62.7% 39.7% 37.7%

Q4 '13 66.1% 62.8% 40.6% 38.9%

Q1 '14 67.2% 64.1% 43.3% 41.7%

35%

40%

45%

50%

Financial Impact of RT ImprovementsRT Impact - APS Job XYZ

Operator ID Run Time %Quarterly

Login time of App

PPH

Sam 79.7% 65 10,308


Jade 75.9% 65 7,704

Diff 3.8% 2,604

Quarterly

Changena na 169,260

Annual Change

na na 677,040

Stoppage Analytics

Lost Piece Opportunity = $121,568


Additional Opportunity Areas


With improved machine utilization and increased capacity, how will you ensure

your operators can support your improvement initiatives effectively?


improvement initiatives effectively?


Building Operator Efficiency through

On-System Support


On-System Support


On-System Support (OSS)

� Need assistance with equipment?

� Ask a supervisor or peer for

� Increases machine run time

� Increases operator efficiency, reducing job costs.

How do your operators resolve an equipment issue today?

How often do they…

Your operators now have the first point of resolution at their fingertips.

On-System Support…


� Ask a supervisor or peer for help?

� Wait for Service to resolve an operator issue or adjustment?

Non-productive time is money

and affects your bottom line.

reducing job costs.

� Builds operator skill sets, increasing retention.

Helps you to meet your client SLAs.

Are you interested in other ways to increase operator efficiency that can

effect your bottom line and shareholder value?


value?


Building Operator Efficiency through

Education Solutions


Education Solutions


Why Invest in Operator Education?

� “What’s worse than training your workers and losing them? Not training them and keeping them.”

— Zig Ziglar, success speaker

� “Employees are “maxed out” today at their


� “Employees are “maxed out” today at their current level of knowledge and skill. They cannot get more or better results by simply working harder to apply their present abilities.”

— Brian Tracy, business development expert

Is there Business Value in Education?

� Firms that invest $1,500 per employee in training compared with those that spend $125 experience an average of 24 percent higher gross profit margins and 218 percent higher revenue per employee Source: Laurie J. Bassi et al., "Profiting From Learning: Do Firms' Investments in Education and Training Pay Off?" American Society for Training and Development


� Career development is the No. 1 factor in employee retention, above salary, according to a survey of 6,400 employees conducted by consultants Sharon Jordan-Evans and Beverly Kaye.

Increased Shareholder Return

� Based on the training investments of 575 companies during a three-year period, researchers found that firms investing the most in training and development (measured by total investment per employee and percentage of total gross payroll) yielded a 36.9 percent total shareholder return as compared with a 25.5 percent weighted return for the S&P 500 index for


25.5 percent weighted return for the S&P 500 index for the same period.

That's a return 45 percent higher than the market average. These same firms also enjoyed higher profit margins, higher income per employee, and higher price-to-book ratios.

Source: American Society for Training and Development

Education Drives Profit and Shareholder Value

Hands-on Learning

Skills Retention

Operator Retention

Your jobs on your machines


Increased Machine Utilization and Operator Efficiency

Increased Profitability and Shareholder Value

Education Solutions

To Start: • Basic Operator Course• Key Operator Course• Advanced Operator Course• More coming!


• Best practices for machine set up, operation and troubleshooting

• Help meet your client SLAs

• Maximize operator productivity and efficiency

• Increased profits and shareholder value

You are on your way to operational excellence!

Now let’s focus on a flexible strategy to manage another important element of


manage another important element of your operation.


Managing Your Parts Inventory Strategy

Is This What You Want?


The Building Blocks to Parts Inventory

Pay as Planned Level 1 Level 2


Pay as You Go

Planned Parts

Level 1 Level 2

Is this the Security you want?






Interested in Learning More?

