Sauder concierge services

Learning and Technology Services

Sauder Concierge ServicesA new paradigm in faculty support

CeLC 2011

Rob Peregoodoff-Manager of Academic TechnologiesMaga Kijak- Graduate Assistant


Introductions - Participants

• Front-line faculty?

• Technology Support?

• Governance/Administration?

• K-12?

• Higher-Ed?


Introductions – Rob Peregoodoff


Introductions (Sauder)The Sauder School of Business at the University of British Columbia is

Canada's leading academic business school, maintaining an international reputation for excellence in research and learning, and unmatched global partnerships. The faculty has more than 2,700 students in Bachelors, Masters and PhD programs, and boasts over 30,000 alumni in 70 countries.

• 97% committed to f2f pedagogy but (reluctantly…) moving to a more blended model

• Recently renovated building; adding one-250 seat theatre, four-130 seat theatres, and eight 60-80 seat classrooms

• Each with ~$80,000 worth of technology


Rob’s Basic Axioms

LMS (LT) agnostic



Sorry…but it is about the technology THE FIRST TIME



The term E-learning was the worst thing we ever did for the teaching profession



Faculty need to be able to break free from our historical training model (teacher training/ISW?) of “The Students Will…” when they introduce technology.



Anyone working in Ed Tech/ID support MUST have complete knowledge of the tools being supported, both technically and pedagogically


The Problem

• Faculty simply do not have the time to attend workshops ‘on our schedule’

• Faculty do not like looking incompetent by their students (either f2f or virtually)

• Failures (mainly) not due to the technologies, failures because we did not ‘complete the circle’

• Errors by omission ‘I didn’t know that the [insert technology here] could do that?’

• The efficiency of the workshop model is questionable• It’s all about the ‘first time’


Change

“If you don’t like change, you’re going to like irrelevance even less.”

General Eric Shinseki, retired Chief of Staff, U. S. Army

Almost across the board, educational institutions lurch (poorly…) from change to change


Change

Insert ‘BigDog’ robotic video here


Clientele Profile

You’ve heard about digital natives…

You’ve probably heard about digital immigrants…

But have you heard the term digital refugees?


Clientele Profile

Insert “My Blackberry isn’t working” BBC One


Resources

1. Manager – Learning Technologies (1.0 FTE)

2. Faculty Liaison (1.0 FTE)

3. Graduate Assistant (0.5 FTE)

4. Educational Technologist (contract ~20-30 hrs/week)

5. Self-Access resources for Service Catalogue technologies (one pagers +)

6. Divisional Assistants

7. Program Assistants

8. Teaching Assistants


Show and Tell

Comm 101 – Vista templates, Student Blogs, Clickers, iCal, Turnitin, RSS announcements (via WP Blogs), Twitter backchannel

Comm 293 – Online assignments/exams

Comm 299 – large template build (4 x 220), extensive gradebook

MBA Core – RSS announcements, Learning Modules, CSS Handbook

Comm 486w – Vista templates, external course content, Turnitin

Comm 392 – Group manager for debate student self-signup


Evidence (# of hits)

2008 2009 20100

1,000

2,000

3,000

4,000

5,000

6,000

34

1006

5460

Live Classroom

2008 2009 20100

50,000

100,000

150,000

200,000

250,000

116148 115615

242,407

Assesment

2008 2009 20100

10,000

20,000

30,000

40,000

50,000

60,000

2456022895

56865

Turnitin

Data courtesy of the ELIP (eLearning Intelligence Platform) @ UBC

2008 2009 20100

100020003000400050006000700080009000

0

854

8772

iClicker


Conclusion

Thank you for your time