Group 1Kalpesh Agarwal (01) Sivaram Gunavel (12)Chetan Mahindra (23) Jaspal Singh (47)

The WorldWideWeb Browser

NetscapeNavigator

Amazon.comRadio HKDell and

Cisco

Rudimentary Web sites

Dot-com Bust

Amazon.com1st Full-year

Profit

B2C can also be web enabled relationships between existing partners; they tend to be run by a single company seeking to lower the cost of doing business with its current suppliers or individual customers

Technical Limitations Costs of a technological solution Some protocols are not standardized around the world Reliability for certain processes Insufficient telecommunications bandwidth Integrating digital and non-digital sales and production information Some vendors require certain software to show features on their pages, which is not common in the standard browser used by the majority Difficulty in integrating e-Commerce infrastructure with current organizational IT  systems 

Non-Technical Limitations Customer fear (privacy issues )Customer expectations unmet Vulnerability to fraud and other crimes Fear of payment information being unsecure Cultural obstacles Linguistic challenges Lack of critical mass in certain market areas for sellers and buyers Higher employee trainingPeople's resistance to change 

People not used to  faceless / paperless / non-physical transactions

Order Placed

Cancel Order

Assign Sales Check

Gift Card used?

Batch Gift Card Check

Batch Credit Card

Check

Fraud Check

Set Tran Date

Failed

Failed

Failed

Yes

No

Order Shipped for

Home Delivery

Yes

No

Is Reservati

on Available

? Get Reservati

on

Store Pickup

VendorDirect

GiftCard

WCS Database

Item Details

Assign Process Group

Generate Refund Validation Number

Manage Fraud Response from Retail Desicions

Assign Sales Check Number

Credit Card details

Authorisation Credit in batch

WCS

External SystemsKPAS Retail Decisions

Order Placed Successfully

Order Details

Fulfilment Channel

Process Group

KANA

WebservicesWebservicesTCP / IPTCP / IP

Confirmed

Order

Set Transaction Date

WCS DB

Order sent to Vendor

Direct System

Order sent to Gift Card

System

Order sent to Inventory

Mgmt System

Data base

Receive Shipping and

Tracking

TCP/IP

FTP

FTP

Receive Shipping and

Tracking

TCP/IP

Determine Refund

Returns

Settlement

WCS DB

WCS DB

FTP

External Interfac

e

What do e-shoppers do with it?

Create a virtual model which resembles their looksUse it to “try on” clothes on the Internet

Match the coloursMatch the outdoor styleGet the Best Fit Confidence

Improved online shopping experience

How does it help the retail store?

Improves bottom-line profitabilityCustomers buy and spend moreReturns are reducedReduced shipping and handling costs26% more purchases than the average visit to the online store

Ease of Use = Happy Customers