Microteam Limited

Microteam was established in 1996

Our mission is to design and provide our clients with quality IT solutions in a simple and economical way

Wealth of experience in all Business Sectors We maximise efficiency and minimise impact on resources

An independent I.T. services partner

Wholly Owned Lifecycle Management

Introduction

Fully Integrated End to End Solution

PRE-SALES / SOLUTIONS DESIGN

CUSTOMER SERVICE

WAREHOUSING / STORAGE

EQUIPMENT CUSTOMISATION / PRE-STAGING

DISTRIBUTION

DEPLOYMENT

ASSET RECOVERY AND DISPOSAL SERVICES

DATA DESTRUCTION

WASTE MANAGEMENT

……cradle to grave

Sales Support / EngagementModel

Microteam Limited Sales / Customer Engagement model

Sem

i Com

plex

Com

plex

Sim

ple

Meet with Customer

Receive RFQ Qualify requirements Issue quotation Customer ServiceReceive PO

Solutions Architect Solution design Project management

Complete Job

3 levels of engagement Simple

Semi-complex Complex

Full pre-sales support Operational

Solutions Design Project Management

Full post-sales support Dedicated Account Managers

Detailed Reporting

Sales Support

Regular high level presence at your locations Formal Workshops Informal Huddles / Team Meetings Identify / Qualify Opportunity Solutions Design Detailed Quotation / S.O.W.

Full back-office support Service Delivery Solutions Architect Compliancy / Governance Telephone Support

Regular Account Reviews

Engagement Mode to suit all levels……..

Always available………always prepared!

Customer Services

Dedicated project management

Single point of contact for day-to-day activities

Friendly efficient staff – the personal touch

Receive Assign

Allocate dedicated resource

Plan

Deliver

Report

Direct liaison with client and

operations

Organise resources

Communicate

MICROTEAM LIMITED – CUSTOMER SERVICES

Warehouse and Storage

Main facility centrally located in the Midlands.

60,000 square feet.

Dedicated customer-definable areas for special projects.

Quarantine storage facilities.

High emphasis on security with controlled access throughout.

Fully integrated Inventory Management System.

Realtime stock reporting

Dedicated ‘Goods in Trust’ All Risks Insurance.

ISO 9001 certified Quality Management System.

ISO 14001 certified Environmental Management System

Equipment, Customisation & Pre-Staging

Recognised overflow for OEM CFI.

Secure multi-cast imaging.

High volume capacity per shift

Strict audited quality control.

Asset Tagging and BIOS work.

Security marking

OEM-audited facility.

ESD protected environments with Air Conditioning.

Dedicated, secure guest imaging facility for PC or Enterprise.

Fully self-contained high security Custom Integration Centre

Distribution Wholly owned logistics

London LEZ (low emission zone) compliant fleet. Flexible delivery solutions

Dedicated “Goods In Transit” All Risks Insurance

Vehicles fitted with Satellite Navigation and real-time GPRS tracking devices.

All operatives are uniformed with photo identity badges and are trained in the safe handling of all I.T. equipment.

Central location with national coverage

Scalability through partner network

Project-managed Global Logistics

Deployment Services

Comprehensive range of deployment to desk services.

Technical Couriers to Qualified Engineers.

Full UK mainland coverage. Limited offshore capabilities

Full electronic asset reporting

Legacy equipment management post installation.

Pragmatic approach

In/Out Hours, weekend working to suit

Minimal Change Control

Full project management

Waste Management

Removal of packaging waste from site or before reaching site

Reduces Environmental Impact at deployment site

Separation into different types Cardboard Polystyrene Plastics

Separated components are baled and sent for 100% Re-Use

Helps reduce carbon footprint

Downstream recycling partners audited regularly

Asset RecoveryServices

Fully compliant Asset Recovery and Disposal Services

Downstream partners audited regularly

Various buyback and charge options

UK’s only mobile Hard Drive Destruction Service

Data security number one priority

MT do not use 3rd parties to collect and transport legacy kit

All data erasure performed to MoD and Government standards

Full track and trace of all powerable assets

Detailed reporting and Certificates of Destruction and Disposal

Data / mediaDestructionServices

UK’s only mobile Hard Drive Destruction Service

Specialised Media Destruction equipment

Fully self-sufficient on-site media shredding

Supply of secure enclosures for storage of media awaiting destruction

Certified destruction incorporating detailed reporting at asset level

Customer has view of entire process

Scheduled site visits or adhoc attendance

All debris is processed in accordance with UK legislation and the WEEE Directive