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communication slides
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Mastering Team Skills and Interpersonal
Communication
CONTENTS
1. Communicating effectively in
2. Making meetings more productive
3. Improving listening skills
4. Improving nonverbal communication
5. Developing business etiquette
MASTERING TEAM A team is a unit of two or more people who
share mission and responsibility for working to achieve a common goal.
Problem solving team Task forces
COMMUNICATING EFFECTIVELY IN TEAMS
ADVANTAGES OF TEAMS
Information andKnowledge
Levels of Performance
Acceptanceof Solutions
Diversity ofViewpoints
DISADVANTAGES OF TEAMS Groupthin
k
Hidden Agendas
Cost Issues
IMPROVE TEAM PERFORMANCE
Valuable assets
Exchange information
Focus on personal agenda
Knowledge and skills
Trust each other
Clear objective
MAKING YOUR MEETINGS MORE PRODUCTIVE
PRODUCTIVE MEETINGS
PurposeParticipantsTime & VenueAgenda
CONDUCT MEETINGS
Stay on TrackFollow the RulesInvite ParticipationParticipate ActivelyClose Effectively
Virtual Teams
Virtual Meetings
Teleconferences
Videoconferences
Web-Based Systems
MEETING TECHNOLOGIES
IMPROVING YOUR LISTENING SKILLS
EFFECTIVE LISTENING SKILL
HEARING IS BY EARS AND ‘LISTENING’ IS BY MIND.
WHY DO WE LISTEN?
To gain information. To get feed back. To participate in another’s details. To create a relationship. To respect and value others.
CRITICALCONTENT
EMPATHIC ACTIVE
LISTENING
THE LISTENING PROCESS
1. Receiving
2. Decoding
3. Remembering
4. Evaluating
5. Responding
BARRIERS TO LISTENING External barriers
Physical distraction Difficulty with material Lack of good delivery
Lack of interest Planning a response Wandering attention Prethinking Semantic barriers
QUALITIES OF GOOD LISTENER Listen actively Take careful and complete notes Make frequent eye contact Focus on speaker and the content Adjust listening style to the situation Look for opportunities to learn Save question until an appropriate time
INEFFECTIVE LISTENING
Listen passivelyTake no notesMake little eye contactFail to give the non verbal
feedbackInterrupt whenever they do not
understand
WAYS TO IMPROVE LISTENING SKILL Should talk less and listen more as “ Allah
has blessed us with two ears and one tongue”
Listen carefully with patience and concentration
While listening do not show casual attitude Try to understand the points always listen to
learn something Make notes Always show positive attitude and never mix
personal feeling about the speaker
IMPROVING YOUR NONVERBAL COMMUNICATION SKILLS
CATEGORIES OF NONVERBAL COMMUNICATION
Body language
Eye contact
Appearance
Gestures and postures
Paralanguage
Grooming
CATEGORIES OF NONVERBAL COMMUNICATION
Clothing
Surroundings
Time and space
DEVELOPING YOUR BUSINESS ETIQUETTE
IN THE WORKPLACE
First Impressions
Personal Appearance
Phone Skills or
Habits
IN SOCIAL SETTINGS
First Impressions
Personal
Introductions
Business Meals
Cellular Phones
Appearanceand Actions
PersonalIntroductions
BusinessMeals
COMMUNICATING ONLINE Avoid personal attacks
Stay focused on the original topic
Do not present opinions as facts
Use good grammar and punctuation
Use updated virus protection
Ask permission before chatting
COMMUNICATING ONLINE Control language and emotions
Never assume privacy
Do not waste other people’s time
Respect boundaries