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Chapter 2
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 1
Mastering Team Skills and Interpersonal Communication
Learning Objectives
1. Communicating effectively in teams
2. Communicating collaboratively
3. Making meetings more productive
4. Improving listening skills
5. Improving nonverbal communication
6. Developing business etiquette
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 2
Communicating Effectively
in Teams
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 3
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 4
•Information
•Knowledge
•Solutions
•Diversity
•Performance
Advantages of Teams
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 5
•Hidden Agenda
•Groupthink
•Cost Issues
Disadvantages of Teams
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 6
Traits of Effective Teams
•Clarity of Purpose •Full Engagement
•Consensus •Creativity
•Technical Skills •Communication
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 7
Collaborating on Communication Efforts
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 8
Collaborative Writing
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 9
Select Collaborators
Agree on Goals
Take Time to Bond
Set Responsibilities
Collaborative Writing
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 10
Clarify Processes
Avoid Group Writing
Use Compatible Tools
Check Progress Often
Collaborative Technology
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 11
•Content Management•Shared Workspaces•Groupware
Workplace Feedback
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 12
•Constructive
•Destructive
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 13
Making Your Meetings More Productive
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 14
Productive Meetings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 15
The Purpose Participants
Time & Venue The Agenda
Conduct Meetings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 16
•Stay Focused
•Follow the Rules
•Encourage
•Participate
•Close Effectively
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 17
• Instant Messaging•Teleconferencing•Videoconferencing•Web Meetings
Virtual Meetings
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 18
Improving Your Listening
Skills
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 19
Approaches to Listening
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 20
Content Critical
ActiveEmpathic
The Listening Process
1. Receiving
2. Decoding
3. Remembering
4. Evaluating
5. RespondingCopyright © 2014 Pearson Education, Inc. Chapter 2 - 21
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 22
Selective Listening
Selective Perception
Language or Experience
Barriers to Listening
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 23
Improving Your Nonverbal
Communication Skills
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 24
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 25
Nonverbal Signals
Verbal Messages
ReplaceEnhance Weaken
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 26
Facial Expressions
Vocal Characteristics
Touching Behavior
Gestures and Posture
Personal Appearance
Time and Space
Categories of Nonverbal Communication
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 27
Developing Your Business Etiquette
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 28
In the Workplace• First Impressions
• Personal Appearance• Personal Demeanor• Business Meetings• Phone Skills or Habits
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 29
In Social Settings
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 30
• First Impressions
• Personal Introductions• Business Meals• Mobile Phones• Virtual Assistants
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 31
Business Etiquette Online
• Avoid personal attacks and stay focused
• Do not present opinions as facts
• Use good grammar and punctuation
• Use updated virus protection
• Ask permission before chatting
• Control language and emotions
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 32
Business Etiquette Online
• Avoid multitasking and IM
• Never assume you have privacy
• Avoid “reply all” in email
• Do not waste other people’s time
• Respect personal boundaries
• Take care when commenting online
Summary of Discussion
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 33
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 34
Mastering Team Skills and Interpersonal Communication
Copyright © 2014 Pearson Education, Inc. Chapter 2 - 35