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Lean-Insight.com

Lean Six Sigma Black Belt Training

Part 3Training Location: Bangalore / Bengaluru

Welcome

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Black Belt as a Change Agent

P-Define

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Black Belt Selection Criteria

P-Define

Black Belts should be selected based on weight grading on factors below

Overcoming obstacles – 34% Attitude – 26% Logical Thought Process – 13% Communication Skills – 9% Data interpretation ability – 8% Team handling experience – 5% Mathematical Skills – 5%

Mathematical skills is not a mandatory requirement for Black Belts as they would be trained in usage of Statistical Software like Minitab.

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Roadblock for Six Sigma Implementation

Six Sigma is too statistical Individual has fear of change. Why should I change?No co-operation of employee and wrong team member or selectionKnowledge & attitude of Black Belt & othersIf System may require many signature for expenditures, discourage changes or delay improvement, particularly when signatories are busy in travel frequentlyManagers are not properly trained as change agentInadequate, improper communication of change. Change management without resource preparationStep for improvement:-Communicate a view of future state with change, establish short term & long term goal. Identify & reduce barriers for change. Lock in improvement. Communicate the need of change, eg market share, competition, prospects for expansion & benchmarking etc.We need to make them realize that they wouldn’t be penalized for their mistake. We should foster them with Move ahead approach. Show mutual benefit to stakeholders. MBB need to ensure all employees as convinced not forced.No use of force tactics for employee support We need to choose team member based on their capacity, capability, ability & willingness. We should not have duplicate skill set in team.

P-Define

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Change Roadblock

Looking at his curve, which area you would like to focusfirst?Every organization or team split into 15% Supportive, 70% Neutral and 15% Resistant:-Don’t bother about 15% Supportive as they would support change anywaysDon’t bother about 15% Resistant as they would resist change anywaysSpending any time with the resistant population is a Waste.

Common Resistance Area Ignore the new process or the changeFail to understandDisagree with the validity of the benefitsCriticize new set of tools or applicationsDelay the implementation

P-Define

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Continuous Improvement

Continual Improvement Process or CIP is a steady effort made to improve existing processes, products or services.

Delivery processes are evaluated against Efficiency, Effectiveness and Flexibility.

William Edwards Deming quotes, “CIP is a part of the system, where feedback from the process and the customers are evaluated against organizational goals.”

Principle of CIP is Feedback. Purpose of CIP is to identify, reduce and eliminate below optimal

processes. Emphasis of CIP is to take gradual and incremental steps.

P-Define

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Continuous versus Continual Improvement

The word Continuous per English linguistic prescription, should be used for things that are continuous in the literal or figurative sense.

The word Continual should be used when events happen in a continuous fashion in discrete jumps.

By convention, usage of the word continuous improvement is more popular. Experts and businesses though have started to use the word continual improvement.

Imp – Use the term continual improvement of processes and continuous improvement in data trends.

P-Define

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Kaizen – Continual Improvement

Most successful implementations use Kaizen as their base approach for Continual Improvement.

Kaizen stands for “Change for the Better” Kaizen is also known as the PDCA cycle, spoken about first by Dr. William

Edwards Deming. One Kaizen variant is Kaizen Blitz or Kaizen Burst. Kaizen Blitz emphasizes on Rapid or Breakthrough improvement and it is a

focused activity on a particular process. Example, McDonalds inscribing the temperature regulations on their water carrying glasses.

Masaaki Imai credited with popularity of Kaizen.

5 elements/tenets of Kaizen Teamwork Personal Discipline Improved Morale Quality Circles Suggestions for Improvement

P-Define

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Continuous Improvement

The Kaizen Cycle

Standardize the operation and activities Measure the operation Compare measurement to requirements Innovate to meet requirements Standardize new operations and continue the cycle ad infinitum

P-Define

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Lean-Insight.comIf you are looking for Lean Six Sigma Black Belt training in Bangalore / Bengaluru along with certification visit: http://lean-insight.com/six-sigma-training-bangalore/