…THINKING OUTSIDE BPO…

KNOWLEDGE PROCESS

OUTSOURCING

AAFREEN SHAH MOHAMMED AMIN, MCOM (BUSINESS MANAGEMENT)HUMAN RESOURCE MANAGEMENT

MEANING & DEFINITION OF KNOWLEDGE PROCESS OUTSOURCING

KPO

• A form of outsourcing where knowledge and information related work is carried out by a different company or subsidiary within the same organization to save costs or resources. In contrast to manufacturing outsourcing, this usually involves high-value work carried out by highly skilled staff, for example research, development analysis and consultancy. KPO firms may also make business decisions on behalf of the source company, though these will typically be low-level and easily undone by the source company.

KPO

KPO SEGMENTS

KPO SEGMENTS

LEGAL SERVICE

FINANCIAL

SERVICE

ENGINEERING AND

R&D

PHARMA AND

BIOTECH R&D

HEALTH CARE

SERVICES

EDUCATION AND

TRAINING

SCOPE AND FUTURE OF KPO

 • Knowledge Process Outsourcing or KPO industry has emerged

as one of the highly paid and rewarding career options from last few years. It has excellent earning potential for the candidates with technical and analytical skills in different areas of expertise including engineering, medicine, pharmacy, legal, architecture, finance, economics or journalism

• Knowledge process outsourcing (KPO) is referred as a form of outsourcing whereby the knowledge related work is performed in an organization or by a division of the same organization, which may be in the same country or in an offshore location to save the cost. In contrast to the outsourcing of production or manufacturing, KPO has specific focus on knowledge expertise and high-value knowledge based work. In contrast to BPOs, the KPO professionals are not kept busy in receiving and replying to the customers? phone calls only.

SYNTEL AS KPO

OverviewSyntel KPO supports organizations looking for innovative solutions and services to achieve operational competitiveness. Backed by an integrated IT-KPO approach, we focus on delivering transformational value to our clients, beyond managing SLAs.Our methodical approach to change management, migration, operation delivery and optimization helps our clients overcome their business challenges.

Our ServicesWe deliver value to our customers across verticals with our KPO services: Banking & Financial Services, Insurance, Retail Logistics & Telecom, Manufacturing, and Healthcare & Life Sciences.

BANKING AND FINANCIAL SERVICE CAPITAL MARKETS:

Leverage Syntel’s customized solutions for capital markets operations to achieve operational excellence and maintain a competitive edge.Syntel is one of the largest third-party service providers in capital markets. Our solutions and services cater to a diverse clientele covering asset managers, custodians, broker dealers, wealth managers, trust companies, hedge fund administrators, benefit administration providers and transfer agencies.Our services range from the simplest reconciliation support to complex valuation operations and provide full coverage across investment operations lifecycle. KYC and client account services Support for new clients, refresh

and remediation, by leveraging best-in-class KYC platforms. Reference data management Integrated IT-KPO approach to

provide data management solutions for instrument, pricing, market and client data services.

Trade lifecycle management End-to-end trade lifecycle support for asset classes across trade capture and enrichment, confirmation, settlements, fails management, collateral management and reporting ETC

BANKING AND FINANCIAL SERVICES KPO