Upload
mark-salvador
View
1.299
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Citation preview
Business Process OutsourcingSpecial report
Entrepreneurship
Prepared by:
MARK LESTER SALVADOR
Business Process Outsourcing Defined History of BPO BPO Trends Benefits of BPO Disadvantages of BPO Reasons for Outsourcing BPO Models Outsourced Processes
Business Process Outsourcing
This is when a company contracts an outside provider for services or business processes. This might include manufacturing or back-office functions such as accounting and human resources
Business Process Outsourcing
WWII - Increased international trade
1960s – 1980s - Importing turns to outsourcing
1990s – Present- Services now outsourced
- BPO begins
History of BPO
BPO trends
BPO Trends
Short term contracts
In-sourcing
Outsourcing in emerging and developing markets
Process and Best of breed outsourcing
Outsourcing centers of excellence
Benefits of BPO
Benefits of BPO
Cost Reduction
Focus on core areas
Avoid capital expenditures
Assurance of best practices, skills, and technology
Revenue Increase
Disadvantages of BPO
Disadvantages of BPO
Risk of exposing confidential data
Synchronizing the deliverables
Hidden Costs
Lack of customer focus
Business Challenges
Globalization
• Lower cost competitors
• Focus on core competencies
Technology
• Rapid advances in technology and information
• Sharp decline in telecommunication cost
Economic downturn
• Stagnating top lines
• Bottom line pressures
• Economies of scale
Reasons for Outsourcing
Reasons for Outsourcing
Cost Advantages
Innovation and speed to market
Increased customer satisfaction
Economies of Scale
Skill level, Quality of Service
BPO Business Models
•Handles one aspect of process only
•Customer owns risk of process
Transactional BPO
•3-4 aspects of a process
•Vendor and buyer share risk of process
Niche BPO
•Handles both transactional and administrative task
•Takes 70% responsibility of the output
Comprehensive BPO
Outsourced Processes
BPOFinance Information Technology
Human Resource
DistributionWarehouse
Order Processing
Top BPO in the Philippines
THANK YOU!
http://www.outsourcemagazine.co.uk/articles/item/3417-business-process-outsourcing-trends
http://www.callcenterphilippines.net/ http://workathomemoms.about.com/od/telecommuting/g/
BPO.htm http://www.indobase.com/bpo/bpo-benefits/index.html http://www.tutorial-reports.com/business/outsourcing/bpo
/models.php
Sources