13340144 PPT Slides of Internship Report NBP

7/28/2019 13340144 PPT Slides of Internship Report NBP

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STUDENT NAME

mc06040

MBA

HRM

VIRTUAL UNIVERSITY OF PAKISTAN


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Brief Introduction of the

OrganizationOverview of National Bank

1- NBP maintains its position as Pakistan's Premier Bank

2- It is the major business partner of the Government of

Pakistan

3- It specially emphasis on fostering Pakistan's economic

growth througha ) Aggressive

b ) Balanced lending policies

Continued


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OrganizationBusiness Volume

1. Non Interest based income shows impressive increase of

about 3.7 billion Rupees.

2. Administrative expenses increase by 25 % due to training

facilities development.

3. Credit rating maintained at AAA by JCR Credit RatingAgency.

4. It has assets of 350 Billion Rupees

Continued


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OrganizationBusiness Volume

5. It follows the International Accounting Principles ,

Islamic Accounting Principles and regulations of

Institute of Chartered Accountants of Pakistan

( Source: NBP Quarterly Report September 2008 Pg No 9-10)


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OrganizationCompetitors

First Women Bank Limited FWB

The Bank of Khyber KB

The Bank of Punjab BOP

Public Sector


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My Bank Limited

Bank Al-Falah Limited

Bank Al Habib Limited

Askari Bank

Faysal Bank Limited

Metropolitan Bank

Limited

Private Sector

MCB Bank Limited

ABL Pakistan

Atlas Bank

Habib Bank Limited Saudi Pak Bank Ltd


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ABN Amro Bank Al Baraka Islamic Bank

American Express

CITI Bank

Deutsche Bank

Doha Bank

Foreign Banks

Habib Bank A. G. ZurichCorporation

Mashreq Bank PJSC

Oman Bank

Standard Chartered

Bank


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Specialized Banks

Zari Tarqiati Bank Ltd.

Industrial Development Bank of

Pakistan

Punjab Provincial Cooperative Bank

Limited


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Organizational Hierarchy

ChartHierarchy Of The Organizational Structure

PRESIDENT

BOARD OF DIRECTOR

MEMBER EXECUTIVE BOARD

BRANCHMANAGER

REGIONALCHIEFZONAL CHIEF


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Organizational Hierarchy Chart

Head Office


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Organizational Hierarchy Chart

Jhelum

Branch

Hierarchy

Branch Manager

Departments

CreditSanction Dept

CorporateBanking Dept Credit

AdministrationDepartment

Foreign Trade

Finance

IT

Operations

Administration

Agriclture


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Training Program

I was selected to do my internship in National Bank

of Pakistan. I followed the training programme in

these Departments

DEPOSIT DEPARTMENT

CLEARING DEPARTMENT

BILLING DEPARTMENT

ACCOUNTS DEPARTMENT


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Training Program

Tasks in Deposits Department

I was giving tutorial on the deposit department about :-

1- How to collect deposits from customers

2- How to pursue customers

3- Introduction to Customers

I worked on following types of deposits offered by National Bank

1. Current deposit2. Saving bank deposit

3. Profit and loss saving account

4. Fixed deposit


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Training Program

Tasks in Clearing Department

I was giving tutorial on the Clearing department about :-

1. How to perform Clearing of Instruments

2. How to pursue Outward and Inward Clearing

3. How to post the balance after Clearing

4. Advantage of Clearing House

5. Function of Clearing Department


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Training Program

Tasks in Clearing Department

I worked on following types of Clearings in National Bank

1. Inward Clearing ( Same Branch )

2. Outward Clearing ( Another Bank)

3. Clearing House

4. Scrutiny of pay in slip5. Procedure after scrutinizing

6. Procedure of clearing at clearing house


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Training Program

Tasks in Billing Department

I was giving tutorial on the Billing department about :-

1. How to perform Billing of Receipts

2. How to pursue Billing Account of Account Holder

3. How to post the balance after Billing

4. Functions of Billing Department


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Training Program

Tasks in Billing Department

I worked on following types of Bills in National Bank

1. Inward Bills for Collection ( Demand Drafts )

2. Outwards Bill for Collection ( Treasury Bills

Documentary bill, Pay order)


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Training Program

Tasks in Accounts Department

I was giving tutorial on the Accounts department

about :-

1. How to maintain Journal of Accounts

2. How to maintain Vouchers System

3. Functions of Billing Department


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Training Program

Tasks in Accounts Department

I worked on following types of Accounts in National

Bank

1. General ledger

2. Statement of daily affairs.

3. Cash book or Cash cum day book.4. Transfer book

5. Income and expenditure ledger, etc.


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Structure of HRM

Department

DEPARTMENTAL HIERARCHY

Vice president

Human Resources

Manager

Total compensation

Manager

people &

Organizational

development

Manager

Labor relations


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HRM Process in the

Organization

HUMAN RESOURCE MANAGEMENT PROCESS IN

THE ORGANIZATION

National Bank of Pakistan has an existing Human Resource developmentdepartment, which operates to:-

Increase the exist in g sk i l ls of the peop le exist in g

New people com ing in the organizat ion

In order to achieve its objectives in a more efficient and effective manner


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HRM Process in the

Organization

HUMAN RESOURCE MANAGEMENT PROCESS IN

NBP

The HRM process consist of the interrelated activities in National Banklike :-

Recruitment

Selection

Training Compensation and supervision

When applying the process diversity, labor laws and privacy is

considered


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HRM Process in the

OrganizationHuman Resource Planning and Forecasting

Organizational Study

To Determine the organizational mission

Scan the organization environment

Set strategic goals:

Formulate a strategic plan

Course of action is designed


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HRM Process in the


These are steps of Planning process in NBP

Determining the objectives

Defining skills required to meet objectives

Determine additional human resourcesrequirements

Develop action to meet the anticipated HR

needs


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HRM Process in the


Forecasting

Zero- base forecasting

This method uses the NBPs current level of employment as the starting point for

determining future staff needs in NBP

Bottom- up approach

It is a forecast method in which each successive level of the NBP, starting with the lowest

and forecast its employee requirements in order to ultimately provide an aggregate

forecast of employment needs.


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HRM Process in the


Forecasting

Use of mathematical models

Mathematical model also use for forecasting HR requirements. It defines relationship

between demand and the number of employees needed

Simulation

It is a technique for experimenting with a real world situation through a mathematical

model representing that situation


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HRM Process in the

OrganizationEmployees Recruitment & Selection

Preliminary CV

Screening by

Software

Entry Test

and Initial InterviewPreliminary Interview

Selected CandidatesHR Interview

Final Panel / Group Interview

Selection & Offer

NBP Recruitment Process


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NBP has devoid Two basic training techniques

First is related to the training and development ofmid term plan, regarding new & middle level

employees

Second, the training & development for long termplan, regarding the career development of higher

level employees

HRM Process in the

OrganizationTraining & Development


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NBP applies on-job and off-job strategies to train its

employees

NBP training & development academy advises Job

rotation to ensure & facilitate the producing of all

rounder

HRM Process in the



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The training plan is started at least 2 months before

the commencement of New-year, in order to make iteasy for the socializing and orientation of the new

employees

NBP believes in pre-post training test for existing

employees & post training test for new employees

HRM Process in the



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HRM Process in the

OrganizationPerformance Management

In personal traits evaluation there are ten things

1. Discipline and Punctuality

2. Initiative and Drive

3. Team Spirit

4. Intelligence5. Honesty

6. Interpersonal Relationship Skill

7. Creativity and Innovations

8. Flexibility

9. Loyalty and Devotion

10. Fitness


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HRM Process in the


And in performance factor there are also ten things

1. Professional Knowledge

2. Improving Corporate Culture

3. Decision making ability

4. Ability of visualize and plan5. Ability to act on emergent situation


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HRM Process in the


6. Ability to implement decisions

7. Ability to guide and create team work

8. Communication Skills

9. Customer Relationship

10. Acquaintance with technological improvement


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HRM Process in the


Performance Evaluation

An employee has not any right access to his/her Annual

Confidential Report, but s/he will be informed; so that s/he

can correct/improve/rectify himself/herself from his/herweaknesses if s/he has any.


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HRM Process in the


After finishing the Annual Confidential Report (ACR) inpaper HR department enter those reports in the

database

On the Basis of Evaluation Benefits are offered in termsof promotions, rewards etc


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HRM Process in the

OrganizationCompensation , Benefits and Types

Different types of compensation includes

Base Pay

Commissions

Overtime Pay

Bonuses, Profit Sharing, Merit Pay

Stock Options

Travel/Meal/Housing Allowance

Benefits including:

dental, insurance,

medical, vacation,

leaves, retirement,

taxes


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HRM Process in the

OrganizationOrganizational Career Management

Resignation

When an employee wants resignation, he has to apply in Human Resource

Department. He should notice Human Resource Department three months before

he resign. If he fail to inform three months before then he has to pay three

months gross salary amount

After an employee applying for resignation Human Resource Department will

query all the branches that the employee has any transaction with any branch or

not. If the branches reports are ok then the Head of HRD approve his/her

resignation and send to the employees Branch Manager


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HRM Process in the

OrganizationLabor management Relations

The Society for Labor welfare is formed within the NBP which functions

with the help of mismanagement so form a good cohesive relationship andprovide

1- To provide immediate relief to any accidental causality

2- Provide some benefits to the heirs of the on job deceased

3- Arranges Variety Shows for the families of the Employees

4- Arrange Educational funds or Benefits for the Employees


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Critical Analysis

Practicing Human Resource Knowledge Effectively

Train Staff with latest IT tools and Knowledge

Improve General Banking Facilities

Change the Mind of Old Employees to Adapt ITUnclear Brand Image of Bank

People Think it as Govt. Bank with Lack of Facilities

Lack to Handle Foreign Exchange

Customers wants fast and innovative servicesHR management is less existent

Motivational Tools are not followed

Promotion of employees is not done regularly


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SWOT Analysis of NBP

STRENGTHS

1. Financial Strength

2. High Percentage of Gross Profit3. Large number of Branches

4. Govt. Support Image

5. Huge Assets

6. Large Number of Govt. Deposits


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WEAKNESSES

1- Traditional Approach

2- Lack of IT Infrastructure3- Burden of Running Extra Branches

4- Lack of Modern Banking Products

5- Low No. of Online Branches

6- Inside Recruitment ( Not on Merit)7- Weak Customer Handling


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OPPORTUNITIES

1- Electronic Banking

2- Micro Finance


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Conclusion

After the completion of my internship report I draw the

following Conclusions :-

1. NBPs process of sanctioning advance is lengthy2. NBPs staff members are not Comparatively well trained

3. NBPs HR Management is Poorly Working

4. NBPs pay large amounts on administration cost

5. NBPs Customer handling is poor6. NBPs record on paper is awesome but it lacks the latest

banking techniques and technology


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Recommendations

Areas Where Improvements is to be needed

1. Internal & External Audits

2. Communications Skills3. Aggressive marketing strategies in banking

4. Institutionalization of Human Resource Management

5. Research and Development facilities should be improved

6. Look into Scope of Investment Banking

7. Stop Money laundering and white-collar crimes

9. General working conditions ought to be improved


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Thank You

Documents

13340144 PPT Slides of Internship Report NBP