EXECUTIVE COMMUNICATION

TERM PAPER

“ IMPORTANCE OF EFFECTIVE LISTENING WITH SPECIAL REFERENCE TO ORGANIZATIONAL COMMUNICATION.”

Verbal communication involves both speaking and listening

Listening is the key to effective working relationship among employees and management

Listening skill impact a company’s interaction with customers and other business

TO IMPROVE YOUR LISTENING SKILLS

Give the other person your full attention

Continue to ask questions to gain a better understanding of their statements

Maintain eye contact When the person is

done speaking , rephrase their remarks and ask whether you have understood them correctly

GAIN INFORMATION Listening

enables us to acquire facts so that we can make decisions that benefit our business

EXAMPLE By listening to a job

applicant in an interview, we can discover his attitudes toward the profession, performance in previous jobs and information not detailed on his resume

A supervisor who listens to an employee’s complaint about a health risk on the job might reduce injuries and enhance job performance

DEVELOP TRUST Listening is

essential to building trust

To develop trust, pay attention to verbal instructions and deadlines

EXAMPLE Listen for

statements a coworker might make regarding his own strengths and weaknesses as it relates to a project, so that you can collaborate in a way that maximizes each other’s strengths

If one member of a team doesn’t listen to instructions, an entire project might fail

MAINTAIN REPUTATION

The reputation of a business depends upon listening skills

A company develops relationships with other businesses through verbal communication

EXAMPLE If you fail to listen to

a customer , the customer might not receive the service or product he/she expected. When this occurs repeatedly, it can tarnish the company’s reputation

Talking on the phone and working on a task at the same time can result in misunderstandings

REDUCE CONFLICT Listening can

reduce conflict A conflict can

arise when an individual feels misunderstood or mistreated, so listen to what he/she is trying to tell

EXAMPLE If you fail to listen to

instructions and your coworker does the task you were supposed to perform, the coworker might be unhappy with you

If an individual’s facial expressions, gestures or behavior contradict his/her words, ask questions to find out what she really means

MOTIVATE EMPLOYEES

A manager can improve morale and productivity by understanding what motivates each employee ,so he/she should be a good listener and listen to what they have to say

EXAMPLE Listen to employees

to discover what aspects of the job they find most rewarding and challenging and don’t expect to understand an employee’s needs from a single conversation

Continue to be an attentive listener so that the employee knows you are sincerely interested in what he/she has to say

WHY SHOULD YOU CARE ABOUT LISTENING SKILLS?

Kenneth R. Johnson, said in his book, Effective Listening Skills, “Listening effectively to others can be the most fundamental and powerful communication tool of all. When someone is willing to stop talking or thinking and begin truly listening to others, all of their interactions become easier, and communication problems are all but eliminated.”

THANK YOU!!!