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*Watch or download the full webinar (with audio and slides) at: http://bit.ly/c2milkit We all know that email (the original online social medium since 1979) is the main driver of value for multi-channel marketing for nonprofits. If you’re like us, you’ve spent tons of time and effort to build a large community on social networks. BUT, how many of us are truly integrating social marketing and direct response to get the most out of both? You can make these work together when you have a socially enlightened view of your email audience. Think about it. How would you improve your email & social fundraising, advocacy, event and public relations campaigns if you had a strong understanding of what your supporters are doing across the Web? Join three leading nonprofit marketing experts, Peter Genuardi of SpotRight, Heather Shelby of Environmental Defense Fund, and Justin Perkins of Care2, as we explore some of the latest strategies for milking the most value out of your email list and social media communities. In this webinar you'll learn how to: -Socially profile your email audience -Define and capitalize your influencers on campaigns and public relations -Improve the targeting and content of your social ad investments -Listen to what people are saying online, remarket to them, and improve your campaign results
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“You’ve Got a Sizable Email List and Lots of Fans on Social Networks …Now What?”
Integrating Social Marketing & Direct Response
@Care2Team #C2Webinar
Peter Genuardi, SpotRight
Heather Shelby, EDF
Justin Perkins, Care2
this webinar is being recorded
The webinar will be available after the event on
http://www.frogloop.com -- Care2’s Nonprofit
Marketing & Fundraising Blog
Visit http://www.frogloop.com/webinars for free
recordings of past webinars
Tweet the webinar using hashtag: #C2webinar
about
Citizens use Care2 for:
Starting or signing petitions
Volunteering
Donating $
Spreading news
Commenting on blogs
Starting group (organizing)
Joining nonprofits
Nonprofits use Care2 for:
Recruiting Donors & Supporters
Traffic/Branding/Awareness
Advocacy
Building Facebook fan base
What? Care2 was one of the first social networks in 1998?
An individual who joins a Care2 Group is 2-3x more likely to sign a petition
An individual who posts in a Group is 60x more likely to sign a petition
“milk it”
Definition:
1. to make the best of a situation.
2. an abbreviated version of “milk it for all it’s worth”
3. a really scary Nirvana song from the ’90’s
4. etc…
Two more reasons you might want to listen carefully to the rest of this presentation
Super Fans
New Belgium Brewery discovered that their Facebook Fans correlated to about 50% of their $100MM in revenue
http://ow.ly/bTgWk
(See #c2webinar or @elperko on Twitter)
SuperActivists
1Sky did a social media data append on their email file recruited from Care2 and found higher than normal concentration of “superactivists” as measured by Offline Precinct Captain Recruitment
http://ow.ly/bTk1I
(See #c2webinar or @elperko on Twitter)
Why expecting fundraising from Facebook vs. email just might be dumb
•M&R helped Save Darfur raise $415,000 via email series to about 1 Million supporters in 10 Days
•Over 1 year on Facebook Causes, Save Darfur raised $28,000 from nearly 1 million “friends”.~ 3 cents per friend
http://ow.ly/bTm7S
(See #c2webinar or @elperko on Twitter)
Socialnetworkcalculator.com
Estimate ROI of staff time in Social Media for recruitment and direct response vs. email
(See #c2webinar or @elperko on Twitter)
But integrating “The List”is long-term smart
Mobile phone list
Social media
“friends”
direct mail list
Email list Phone list
How I’d “milk it” if I were you
Email: highest Return On Investment and main driver of direct response - both fundraising and advocacy
Twitter: align with key influencers, mavens & “sneezers”
Facebook: get to know your Fans & SuperFans
LinkedIn: map your professional network & find links to power, influence, major donors
Everthing I just said…
Is useless if you don’t tell great stories and make your followers the heroes…
Excellent story tellers:
@charitywater
@invisibleshoes
@freerangestudio (must read: Story Wars)
(See #c2webinar or @elperko on Twitter)
One-to-One Social Marketing
Ten Ways that Direct Marketers CanIntegrate Their Email and Social Marketing
Presented by Peter Genuardi @petergenuardi #C2Webinar
With new media, come new challenges for social marketers to engage constituents.
1. The Playing Field Is Shifting at an Increasing Pace
2. Consumer Data Gets Bigger and Unwieldy
3. Measuring Social’s Impact on Direct Response has been a HARD at Best
4. Beating the Joneses is Tougher then Ever
Challenges for us as Direct Marketers
@petergenuardi #C2Webinar
Integrating social & email can help us solve fundamental direct marketing problems.
1. Performance: Develop more relevant, better performing campaigns.
2. Quantify: Assign value to your social media followers.
3. Acquisition: Create a larger social media audience; seek parity with other media.
4. Value: Improve lifetime monetary and engagement value of social constituents.
The Payoff for Integrating Social and Email
@petergenuardi #C2Webinar
A social view of our email constituents gives us an unprecedented look into their lives.
What to Look For
Where are they? Number of networks
What do they look like?Demographics, connections
Are they affecting behavior?Reach, impact, relevance
#1: Get a Social View of Your Audience
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@petergenuardi #C2Webinar
What Does That Look Like?
RFMVALUE
SOCIALMARKERS
DEMO-GRAPHICS
© SpotRight 2012
We’ll never know everything that our constituents do, nor everywhere they are.
Why the heck not?
Different Emails Different Purposes
API Reliability APIs Come And Go
Privacy PreferencesWe All Have Different Settings
Social Discoverability
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@petergenuardi #C2Webinar
Social match rates are a function of your audience discoverability & network size.
Here’s What We See
Any Network 50% to 60%
Facebook 40% to 50%
Twitter 10% to 20%
LinkedIn 3% to 7%
Klout 5% to 10%
Google+ 1% to 2%
MySpace 4% to 6%
Pinterest 0%
Social Match Rates: Across the Web
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@petergenuardi #C2Webinar
Care2 Members tend to be HIGHLY social compared to the average bears.
Here’s What We See On a Recent
Sample of Care2 Members
Rate Index
Any Network 72% 131
Facebook 68% 136
Twitter 31% 207
LinkedIn 2% 40
Klout 8% 160
Social Match Rates: Care2 Members
@petergenuardi #C2Webinarn = 10,000
Care2 Members tend to be young, wealthy, family-oriented and more likely to give.
Consumer Profiles: Care2 Members
@petergenuardi #C2Webinarn = 10,000
Listen to YOUR Constituents
Targeted listening lets you take a giant leap toward the moment a decision is made.
How to Get There1. Establish the connection
2. Listen for life events
3. Send an offer
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@petergenuardi #C2Webinar
Popularity is the least useful dimension of influence to your organization.
Dimensions of Influence
You Should Care About
1.Relevance
2.Impact
3.Reach
4.Popularity
#2: Define Relevant Influence
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@petergenuardi #C2Webinar
A social view of consumers is the foundation of integrated social-email marketing.
Do More for Those
Who Already Love You
You’ll Need to Know Who:
1.Opts into a direct medium(i.e. email, mobile, direct mail)
2.Is on Twitter
3.Follows you on Twitter
4.Doesn’t follow you on Twitter
#3: Truly Integrate Social and Email
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@petergenuardi #C2Webinar
Quantifying the Email to Twitter Overlap
At best, the overlap between your opt in email list and Twitter followers in TINY.
Opportunity? ~150,000 new Twitter Leads for FREE!@petergenuardi #C2Webinar
Build “power segments” of your audience driven by social, value & demo attributes.
Name Your Jedi Knights
1.Most Connected
2.Most Valuable
3.Influencers
4.Demographics
5.Lifestyle/Giving Profile
#4: Leverage Social for Segmentation
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@petergenuardi #C2Webinar
Use influencers EARLY in a campaign to drive earned media and viral conversions.
Consider the Offer, Comrades.
1.Exclusivity
2.Tangible Value
3.Rich Media Focused
#5: Influencers as Campaign Vanguards
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@petergenuardi #C2Webinar
A better understanding of your audience *should* lead to content that converts better.
How Well Do Your Ads Speak to People?
1.Theme
2.Copy
3.Imagery
#6: Improve Online Ad Content
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@petergenuardi #C2Webinar
When you know who and where people are, you can meet them where they are.
Where Are You Placing Ads?1. Social Network
2. Keywords
3. Geography
4. Demographics
#7: Improve Online Ad Targeting
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#8: Listen to Remarket, Upsell, Cross Sell
© SpotRight 2012
General feedback is nice, but feedback from YOUR constituents is way more valuable.
Seek Feedback VIASocial Content
1.Identify a valuable segment
2.Grab their social content
3.Look for keywords associatedwith your programs
4.Mine for trends
#9: Listen to Improve Programs
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@petergenuardi #C2Webinar
Listen for Adjacent Trends
@petergenuardi #C2Webinar
Look into your own audience for people who can support your public relations.
Affinity is a given.
Now it’s ok.
Just find the Popular Kids.
1.Klout Score
2.Twitter Followers
3.Relevant Influence
#10: Use Influencers for PR
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@petergenuardi #C2Webinar
If you’ve got free time on your hands to DM people, find some relevant, likely leads.
Find people with affinity.
1.Find people with affinity.
2.Find popular people.
3.Find people with affinity.
#11 (bonus): Prospect New Leads
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@petergenuardi #C2Webinar
Here’s what I’d do in the next 30 days.
1.Profile your audience.
2.Find the Twitter to Email overlap.
3.Define your Power Segments.
4.Test.
Get Busy, NOW!
@petergenuardi #C2Webinar
Peter Genuardiwww.spotright.com
twitter.com/petergenuardi
(303) 351-2746
Contact Info
EDF’s Membership Approach to Social Media
First up: Facebook
First up: Facebook
• Building our Fan Base
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
• First 10,000 fans!!!
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
– Email list recruitment• Sending emails with an ask to “like”• High-five an adorable polar bear after action
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
– Email list recruitment
– Post-Timeline: Organic fan acquisition plummets
First up: Facebook
• Building our Fan Base– Reaching out to pre-existing global warming groups.
– High Five an adorable polar bear
– Post-Timeline world: Organic fan acquisition plummets• Finally succumbed to Facebook ads
– 95% conversion rate– $0.35 cost per acquisition
First up: Facebook
• Facebook ads– Interesting side effect…
First up: Facebook
• Facebook ads– Interesting side effect…
– Use your age filters!!!
First up: Facebook
• Goals for our page – it’s not enough to build a base, you have to lead them somewhere.
– Educate about our work– Familiarize with EDF branding– Recruit to email list
First up: Facebook
• We recruit by– Bending the cover photo rules to dramatically point to
our take action tab.
First up: Facebook
• We recruit by– Bending the cover photo rules to dramatically point to
our take action tab.
First up: Facebook
First up: Facebook
• We recruit by– Bending the cover photo rules to dramatically point to
our take action tab.
– Post action alerts often & pin to the top
First up: Facebook
• We recruit by– Bending the cover photo rules to dramatically point to
our take action tab.
– Post action alerts often & pin to the top
– Now testing: Exclusive content. Q&A with an EDF expert, must sign up for the email list to get their answers.
• Specific questions did not work (ex. Got questions about the EPA climate rule?)
• Going to try more general (ex. Got questions about EDF’s Climate & Air Program?)
First up: Facebook
• As you do these things– Source your links!!!
• There’s no point in getting them on your email list if you don’t know who they are.
• Easy to do in Convio – just add &s_src=facebook to your action URL.
– Send out fundraising messages as usual
First up: Facebook
• Run a recruit quality analysis– Our most recent one showed:
• Facebook recruits donated a total of $3,097 in the last 12 months.
• 81 donations• Return per recruit of $1.60• Because these names are “free”
individual ROI is higher than what we get from other list acquisition sites
– BUT – are they really free?– # of recruits doesn’t compare to paid list
acquisition
First up: Facebook
• Run a recruit quality analysis– Almost one year ago
• Total of $3,793 in the last 12 months• Return of $1.68• Numbers are remaining fairly steady.
First up: Facebook
• Facebook as a reward– EDF Superheroes
• Took 10+ actions in a year AND donated at some point
• Received invitation to “exclusive Facebook group”
• Gives them constant contact with EDF employees
• They have created their own community
• Has seriously bonded them to EDF
Second: Twitter
Second: Twitter
• Currently– Tweet out action alerts
– Highlight interesting Facebook campaigns
– Really lacking a connection to membership
• For example, SpotRight only found 126 people on our email list who are also following us on Twitter.
Second: Twitter
Second: Twitter
Second: Twitter
Second: Twitter
• Now determining Membership strategy for Twitter
– Have intern reviewing other organizations to report back on their Membership’s use
– Will use SpotRight data to determine our most influential Twitter users on our list
• Recruit them to follow us on Twitter• Create a “list” of them to follow
Third: LinkedIn
Third: LinkedIn
• Currently mostly using for HR purposes
• Do have a LinkedIn group
• Future Membership plans– Find “Leaders” ($500+ in one
year)
– Have high ranking EDFer reach out to them on LinkedIn & ask them to join our group.
Fourth: Pinterest
Fourth: Pinterest
• Just starting out
• Have mostly duplicated our most popular visual content from Facebook
Fourth: Pinterest
• Just starting out
• Have mostly duplicated our most popular visual content from Facebook
• Working on creating an action alert board
• Carefully monitoring interaction to determine if this is even a useful platform
Fifth: Google +
Fifth: Google +
• We tested Membership-related content, but it did not do well
• Content relating to technology & innovation is off the charts
• Currently, not the right audience for a Membership-focus
Beyond the Networks:Making our Content Shareable
• We coordinate with Gigya, who integrates with Convio
• We have tricked out all of our action alerts & donation forms to include extensive share tools
Beyond the Networks:Making our Content Shareable
Beyond the Networks:Making our Content Shareable
Beyond the Networks:Making our Content Shareable
• We coordinate with Gigya, who integrates with Convio
• We have tricked out all of our action alerts & donation forms to include extensive share tools
– Gigya gives us data reports so that we can see where the content is going.
Beyond the Networks:Making our Content Shareable
Beyond the Networks:Making our Content Shareable
• We coordinate with Gigya, who integrates with Convio
• We have tricked out all of our action alerts & donation forms to include extensive share tools
– Gigya gives us data reports so that we can see where the content is going.
– Have also recently added source coding so that we can see who is signing up through a friend’s Gigya-shared action alert.
• Added sharing tools to our emails as well
Beyond the Networks:Making our Content Shareable
Final Take-Aways
• Recruit your social followers to your email list
• Source them & keep a constant eye on their performance
• Don’t waste time on networks where you don’t belong
• Make all of your content easily shareable
thank you! questions? contact us!
Peter [email protected]@petergenuardi
Heather [email protected]@heathershelb
Justin [email protected]@elperko