How to Manage Your Business in a Mobile World - 3/7/16

mil lenniumspasalon.com | meevo.com


How to Manage Your Business

In a Mobile WorldWith Micah Harms


Micah HarmsSales Manager

Millennium Systems International

YOUR PRESENTER


Topics We’ll Be Covering

What it Means to Be Mobile Accessibility for Clients Accessibility for Your Business


We're about to enter a world wherethere are more tablets andsmart phones than PCs.


By 2020, 90% of the world’s populationwill have a mobile phone and there will be

3.8 billion mobile Internet users


To be MOBILE..

...is to be ACCESSIBLE


…to your clients?

…within your business?

Are YOU Accessible?


ACCESSIBILITY FOR YOUR CLIENTS

• eGift• Online Booking• Automated Confirmations• Points & Rewards


eGiftACCESSIBILITY FOR YOUR CLIENTS


eGift is an Online Gift Certificate Website that is FULLY integrated with Millennium. • Customized gift card page with your company branding.• Customize your own e-gift cards.• Purchaser can write a custom message right on the gift card.• Offers the ability to add your custom promotions—like purchase a

$200 GC and get a $20 GC free.• Admin Panel where you can analyze your eGift success

eGift

http://egiftenrollment.harms-software.com/


Online Gift Card Salesare Growing by 29% per Year


Gift cards have been the most requested item on holiday wish lists since 2007.


61% of gift cardholders spend more than their Gift Card.

45% of Gift Card Recipients Spend 60% MORE than the Value of their

Gift Card.


The Average Amount Loaded onto an Online Gift Card is around

10-15% MOREthan a Plastic Gift Card


Despite the Staggering Statistics, Less than 3% of Local Businesses Sell Gift

Cards Online


On average 30% of liabilities are NEVER Redeemed

TIP: Run a report in your salon or spa software that will show your remaining gift card liabilities that are about to expire. You can then

reach out to these gift cardholders via email, phone or text, reminding them to redeem the gift card before it’s too late. Not only will this get

the client back into your salon or spa, but it will also most likely exceed your customers’ expectations and make them remember why they love

your business.


ONLINE BOOKING




Make Your Business Available to Clients 24/7. Never Miss an Appointment Again!


35% of Clients Want toSchedule Appointments during

Non-Business Hours


25% of Millennials (those under 35)will ONLY Book Appointments Online


40% of all appointments booked online are done after business hours.


Increase Average Ticket

When clients are presented with a list of services, it’s much easier for you to capitalize on the impulse buy vs calling in

to book their “usual”.

“Oh, I’ve always wanted to try that!” followed by the click of a mouse can easily increase average spend by 30-40%.


No Worries With Full Customization and Control

1. Customize WHO can be booked (Employees & Clients)

2. Customize WHAT can be booked (Services)3. Customize WHEN they can book


What Online Booking DoesFor Your Front Desk

• Frees them up to offer better customer service to your guests in house.

• Frees them up to reach out to overdue guests and guests with liabilities about to expire.

• Frees them up to do confirmations to cut down on no shows.





AUTOMATED CONFIRMATIONS



Whether via Text or Email, have your Appointment Confirmations and

Reminders be automatically sent to your clients’ fingertips! Allowing them

conveniences, and saving you time and money!


Drastically Reduce No Shows

With the repetition of reminders and confirmations, clients have seen as much as a 90% reduction in

No Shows.


POINTS & REWARDS



Client Loyalty promotions encourage retention and growth, and fend off

solicitations from your competitors.



Building Loyalty with 5% More Customers would Lead to an Increased

Average Profit per Customer of Between 25-100%


70% of Consumers Agree that They Would Modify When and Where they

Make Purchases in Order to Maximize the Benefits Received


3 Out of 4 (75%) of U.S. Businesses with Loyalty Programs Generate a Return on

Investment


• MillenniumGO• Remote Business• Alerts & Reports• My Meevo• My Meevo - Gamification

ACCESSIBILITY WITHIN YOUR BUSINESS


MillenniumGOACCESSIBILITY WITHIN YOUR BUSINESS


With this mobile counterpart to your Millennium software, stay on top of your

business 24/7 with Sales Statistics, Client Information, Employee Information, and

an Appointment Book!


What is Your Rebook %?

What is Your Rebook Culture?

Is Your Front Desk Constantly Overwhelmed?




Have Service Providers Rebook There Guests and Increase FOV

Just one more visit per guest per year will increase revenue by

$100,000 in an average salon of 6-8 service providers.



REMOTE BUSINESS



Run reports, adjust employee schedules, view sales statistics, check history stock levels, view

appointments, monitor activities, and more. With Remote Business, you can access your Millennium

data 24/7 from your smartphone or tablet in the comfort of your own home or when you’re on the go.




ALERTS & REPORTS


Have Alerts and Reports automatically emailed to you at specific times! Stay on top of your business whether at the salon, or on

the go!



My MeevoACCESSIBILITY WITHIN YOUR BUSINESS


This simple yet powerful app gives you the ability to book appointments, ring-up transactions, view your Smart Center

desktops, view sales statistics, and receive game alerts at the salon/spa or on the go!




Meevo features Gamification – a fun and engaging Points and Reward system for your employees.

The best part? My Meevo can send push notifications to employee phones to let them know

how they are doing with their goals!



Summary

What it Means to Be Mobile Accessibility for Clients Accessibility for Your Business


CONTACT USFor Information about Millennium or Meevo

[email protected]

For questions about today’s [email protected]

mailto:[email protected]

mailto:[email protected]


Education

How to Manage Your Business in a Mobile World - 3/7/16