How to make a sales callOveaseas Dept

15th Mar, 2014

Shenzhen Topfoison Electronic Technology Co., Ltd

Content

• Preparation• B2B inquiry call• RFQ call• Order call• Payment Call

Preparation before calling

1.ToolsViber & Whats App & Skype & Sky

2. Script:• Search customer's backgroud• Demand• Application• Quantity• Notebook&pen • How to introduce your company,product&youself• How to attract your customer's interest

3.PurposeWhat you wanna acheive

B2B inquiry call- 了解客户信息Reception: Hello, ABC companyTopfoison: Hi, good morning. This is Amy Chan from Shenzhen Topfoison China,

pls pass through to the purchasing dept/Mark(** Dept/Name of contact).R: Okay, wait a moment.T: Thank you. 说出联系人名字后，前台一般都会帮你转到相关人员

1. 自报家门，问候客户Hi, Mark. This is Amy from Topfoison, we received your 2.4inch TFT LCD display

inquiry via Alibaba yesterday. How are you?2. 告之谈话将会占用的时间 如有客户网站可先调查背景，容易获取客户好感would you spare me a few mins to discuss your project? After visited your

website, glad to know that you are focus on ** area, is the 2.4inch a new project?

3. 项目应用 数量 情况What's the terminal product? Would you inform us the budget quantity of this

project? How's the PCB & enclosure design, are they finished?4. 目标任务在公司的职位Which dept are you in? Are you the purchasing manager?5. 尽可能的取得客户的 IMDo you have Skype?

RFQ call- 客户对产品 / 报价的idea

1. 自报家门Good morning. This is Amy of Topfoison from China, how are you doing?

2. 说明来电原因We quoted for your RFQ in Alibaba on 时间 and sent you spec, did you

check it?

3. 是否已经选定供应商Have you chose the supplier yet?

4. 对产品和报价的反馈What do you think about our product/quotation? This item shares a good

market in EU.

Order call- 订单情况

1. 找到目标人物I'd like to speak to Mark about the display orders,pls.

2. 项目进度How is the project going? In order to match your production schedule,

would you place the order this week?Right now the material is in stock, if the order is made by this end of

week, you will received the goods on 时间。

3. 价格太贵？You could save a lot if you would order a little more,we offer a discount

for large orders.

Payment Call- 收款

如何礼貌询问是否安排付款

The payment of PO/**pcs order is not received, would you sent us a bank slip?

Would you mind to help and check with your finance dept?

The PI of 型号 we sent you on 时间 ,since the account is long overdue, we would very much appreciate your prompt processing of payment on your side.

Visit Call

1. 确认飞机时间why don’t you mail me your information once you’ve confirmed your

flight times? Then we’ll get back to you with an itinerary for the day2. 安排行程

OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Smile or I will pick you up at the airport, and then we could show you the factory and also Hotel. Then we’ll run through any of the details that still haven’t been finalized.

TIPS

Leave a messagePls tell him that i have got some problems on the merchandises, and i

wanna talk with her myself, pls ring back to me as soon as possible. I think it’s better for me to leave a message. But it’s important and

urgent. Please make sure he gets this message.

When you are calling:1.Tone & Speed of your voice2.Quiet environment3.Mark down the important info4.Repeat the data before you hang up

After your call:Pls remember to send a mail, record of content should be included.

！谢谢围观Sharing is a joy!

Shenzhen Topfoison Electronic Technology Co., Ltd