Homework 09/01Raphaël Lefebvre

Mobile guest serviceIt is a kind of link or interaction between a guest and a brand through a moble app, or a dedicated website.Thanks to that, the guest is able to order room service for example or make reservation for a taxi as it is linked to all the services of an hotel.

Accor Hotels - 2010• Online booking thanks to the app• Mobile check-in, fast check-out• Web Vallet : You can order room service

or any other services from the hotel when you are register to the wifi of the hotel• Free access to most of the newspappers

around the world thanks to a partnership with Press Reader App

AirBnB - 2008• Booking through the application• Then you can pay directly the

host through the application• You can see reviews of your host

in order to make sure that they will provide you a good service • Then you can message the host

in case you need any further information

ComparisonAs I have worked in three different Sofitel hotels around the world, I would have a preference for sure for the Accor Mobile App. I have the feeling that you can find everything before, during and after your stay.Before : you can have infos about the hotel and local areaDuring: Thanks to Web Vallet, you can have access to lot of services in the hotel.After: Thanks to “fast check-out” you can receive your bill without checking-out at the front desk.

I think it will come late, but I regret the fact that with AirBnB you do not have too many other services offered through their app (Room service…). I think it could be good for them maybe to link it with an app like UberEats, Foodora…