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Growth with Millenniumwith Paul LeoGrande

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Paul LeoGrandeSenior Business Support SpecialistMillennium Systems International

YOUR PRESENTER

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TOPICS COVERED

GROWTH INDICATORS – BUILT FOR PERSONAL GROWTH TOO

DON’T JUST SET A GOAL – MAKE A PLANMONITORING GROWTH

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Growth Indicators

Built for Personal Growth Too!

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The Growth Indicators

Frequency of Visit

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The Growth Indicators

Repeat Client Retention

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The Growth Indicators

Average Ticket

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The Growth Indicators

New Clients Per Month

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The Growth Indicators

New Client Retention

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The Growth Indicators

Productivity

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Keep in Mind

One Impacts the Other

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Keep in mind, that one impacts the other..

Keep in Mind that One Impacts the Other

When Retention Goes Up, FOV Goes Down

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Keep in Mind that One Impacts the Other

When FOV Goes Up, Productivity Goes Up,

Eventually FOV Goes Down

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Keep in Mind that One Impacts the Other

When Retention Goes Up, FOV Goes Down

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DON’T JUST SET A GOAL – MAKE A PLAN!

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For Example

This month, I sold an average of 1 bottle of shampoo for every 4

new clients I saw.

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What If

I increased the sale of shampoo from every 4 clients, to every 2?

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What If

I increased the sale of shampoo from every 4 clients, to every 2?

Your Average

Ticket Would INCREASE Your Retail

Sales Would DOUBLE

Your Commission

Would INCREASE

You Would Obtain Your Retail Goal

in HALF THE TIME

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How Do You

Do It?

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1. DEVELOP A NEW SELLING STRATEGY TO

PROMOTE SELLING OF SERVICES & PRODUCTS

This will affect your Average Ticket, FOV, and Productivity

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Upgrade Options.

[Instead Of]

UP-SELL

Additional Service.

[Additional]

X-SELL

Extra Cost, No Extra Time.

[With]

ADD-ON

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2. DEVELOP STRONGER CLIENT RELATIONSHIPS

This will affect your FOV, Retention, and Productivity

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Proactively reach out to clients to book

appointments.

PRE-BOOK

Free up the Front Desk to do other

things.

MillenniumGO App

The more client visits, the more

chances at selling.

RE-BOOK

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3. LISTEN TO CLIENT NEEDS

This will affect your FOV, Retention, Average Ticket, and Productivity

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DESPERATION DOESN’T SELL.

We often assume that we know client “needs”, before they say anything.

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Monitor Yourself

To Truly Know How You’re Doing

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THE TOOLS ARE THERE

1

RTMS – Sales & Goals

2

AQ070 – Appointment Recall Listing

3

AQ150 – Prebooking Analysis

4

MA065 – Estimated vs Actuals

5

MA200 – Growth Indicators Analysis

USE THEM!

MR200 – Employee Summary Report

6

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THE REAL TIME MONITORING STATION – GOALS TAB

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THE REAL TIME MONITORING STATION – SALES TAB

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AQ070 – APPOINTMENT RECALL LISTING

Displays clients who are due in for services.

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AQ150 – PREBOOKING ANALYSIS

Displays prebooking stats.

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MA065 – ESTIMATED vs ACTUAL SALES

How much money you are booked to get vs how much revenue was actually generating.

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MA200 –GROWTH

INDICATORSANLYSIS

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MR200 – EMPLOYEE SUMMARY REPORT

Daily totals to ensure all of your clients have been rung-out, and to verify what they have been rung-out for.

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RECAP

GROWTH INDICATORS – BUILT FOR PERSONAL GROWTH TOO

DON’T JUST SET A GOAL – MAKE A PLANMONITORING GROWTH

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LIVE CUBE AD

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THANK YOU

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