Groups of Starbucks

Presented to: Prof. Manisha

Shukla Ma’am

What Starbucks is?

The case “groups at starbucks” is talking about how various groups and teams of starbucks learn group norms. Starbucks is an American coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world.

Establishment: March 30th 1971.

CEO: Howard Schultz.

COO: Kevin Johnson.

No. of stores: 22766 (65 Countries).

Revenue: USD 16.447 billion (2014).

No. Of Employees: 191,000 (2014)

What is a group?

Definitions:

1) A number of people or things that are located, gathered, or classed together.

2) A collection of individuals who have regular contact and frequent interaction, mutual influence and common feeling of camaraderie.

What is a team?

Definitions:

1)A work team has members who work interdependently on a specific, common goal to produce an end result for their business.

2)A group whose members work intensely on a specific common goal using their positive synergy, individual and mutual accountability and complementary skills.

Work Team Work Group

The leader acts as a facilitator.The leader dominates and controls the

group.

The members have active participation in the

discussions and eventual outcome.

The leader is apparent and will conduct the

meeting.

The team members decide on the

disbursements of work assignments.

The leader usually assigns work to

the members.

Teams Vs Groups

Groups into Teams

Each store forms team

Barista and other workers at

different location forms group

Types of Group

Formal Group: A formal work group is made up of managers, subordinates, or both with close associations among group members that influence the behaviour of individuals in the group.

Informal Group: Informal work groups are made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization.

Types of Team

Problem solving team.

Self managed work team.

Cross functional team.

Virtual teams.

Starbucks’ SWOT Factors..

Sound financial records

No. 1 brand in coffeehouse segment valued at $4 billion

Starbucks experience

Largest coffeehouse chain in the world

Employee management

Fast Store Openings.

Strong Financials.

Weaknesses.

Coffee beans price is the major influence over firm’s profits

PRODUCT PRICING

NEGATIVIE PUBLICITY

Opportunities.

Increase product offerings

Expansion to emerging economies

Extend supplier range

Expansion of retail operations

Threats.

Supply disruptions

Trademark infringements

Rising prices of coffee beans and dairy products

Saturated markets in the developed economies

Trademark infringements

Conclusion.

Concept of group

Concept of team

Group cohesiveness

Workforce diversity

Interpersonal processes