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Information & Knowledge Management
e-Dimension of Knowledge Management
Marielba ZacariasProf. Auxiliar DEEI
FCT I, Gab 2.69, Ext. [email protected]
http://w3.ualg.pt/~mzacaria
Summary
Technologies for knowledge processes (Frappaolo)
Intermediation technologies
Externalization technologies
Internalization technologies
Cognition technologies
IntermediationLink knowledge-people
from provider to consumer
Fundamental role in “responsiveness”
External and Internal
Asynchronous
Knowledge shared through some kind of repository
Synchronous
Knowledge shared among people
Intermediation technologies
Valuable for distributed or virtual organizations
Intranets, wikis, e-mail & groupware
Video-conference, text & voice chatting systems
“Profiling Systems”
Online Dossiers
Externalizationlink knowledge-knowledge
extract knolwedge from a producer and put in ina repository
organized in a classification system
processes
capture & store
classification and organization
Externalization technologies
The web challenged everything
Before, knowledge was concentrated in people or documentos organized in pre-defined taxonomies
Imagine the work involved in creating and updating hyper-linked documents at the web
Approaches + intelligent and dynamic categorization and navigation
Visualization systems
Internalization
Link knowledge-queries
extracting from repository and consuming
extraction and filtering for (or by) the consumer
Externalization Technologies
Search engines and information retrieval technologies
New developments in the web semantic area
Semantic web
From a global file-system to a global data-base system
Expliciting meanings of document contents
Estructuring document contents
From wikipedia to DBPedia
HTML
Cognition
link knowledge-process
application/use of knowledge in an organizational activity
Imagine ...A salesman must discover the buying habits of a competitor
History of previous sales opportunities with profits and losses
The history is linked to the customer business plan and strategy
These plans are linked to a recent activity of a client that are indicative of his success
The sales must infer from that why and how the client could buy products from him, given current market conditions
Alternative Solution
Simulation tools to create market profiles based on the current demand of the client products
This could be the base for a um business case since tool help in identifying the areas where it could be given support to client
Cognition Technologies
Data mining
Process mining
Simulation tools
Expert Systems
Decision Support Systems
Tool Section
Enterprise Portals
Integration Platform of
Information
Processes
People
enterprise-wide
Essential aspects
Single access point
through a web interface
designed to aggregate and personalize information
content management is decentralized in order to assure keep it up-to-date
CharacteristicsSingle login
Function integration
Content federation
look & feel customization
Content personalization
Access control through role definition
Content search
Some aplications
Content management systems
Document management systems
CRM
Business Intelligence
Intranet
Wiki, Blog, RSS
Commercial Products
Microsoft Sharepoint
IBM Websphere
Oracle WebCenter
SAP Netweaver
