The Future of Our Library

2011

Library Planning 101

Situational Audit

• User Survey 2010

• Client Use Trends

• FOPL

• OCLC Perceptions

Environmental Scan

• Macro trends

• Lifestyle and Societal Trends

• Consumer Trends

• Technology Trends

• Best Practices

Macrotrends

• Energy Crisis

• Economy

• Political Climate

• Demographics

Lifestyle & Society Trends

• Accessibility

• All day Kindergarten

• Changes in Family Structures

• Digital Divide +

• Discretionary Time Deficit

Consumer Trends

ScreenagersZoomersLifelong LearningAnxietyHappinessAuthenticityLocality

Technology Trends

• Wireless Useage• Mobile Devices• Ebook readers• Self-publishing• Cloud Computing• Social Networking• Gesture-based computing

Best Practices

Experience Libraries

• We are transitioning from a product-based economy to an experience based economy

A Welcoming Entrance to the Children’s Department

A Room-Sized Aquarium at the Library

A Bridge over the Digital Divide (Computers for those

Without Access)

A Library is a Destination

A Jewel in the Community

An Inspirational Reading Room

•

A Fence of Words in the Reading Garden

A Library that Becomes Part of the Outdoor Environment

An Inter-generational Wii Tournament

At the Arts Centre/Library - All Kids are Welcome

A Combined Arts Centre & Library for Youth

A Comic Book Hero

A Great Place to Play Games

A Place to Meet a New Friend

A Library Inspires

An Artist in Residence

A Place of Active Discovery

A Path Through the Children’s Library

A Foot-Operated Computer

A Study Space Designed by Teens

A Storytelling Bear

An active book display in a maze

A talking book (Book reviews encoded on

microchips)

A Bookstore? No, it’s a Public Library

A Space that Stimulates Young Minds

A Wine Tasting Club at the Library

A Digital Photo Album Project

A Chair for Listening to Music

A Meeting Place for all Cultures

A Place to Discover Innovative Technologies

A Community Living Room

A Place for Public Forums

A Place for Music

An Amphi-Theatre

A Drumming Workshop for All Ages

An Open Mic Rap Night

A Moving Wall of Digital Photos

A Modern Library

A Place to Hatch Big Ideas

A Place with Comfy Chairs

Threats

• Competition for free time

• Alternative sources for resources

• Public perceptions

Weaknesses

• Facilities

• Keeping pace – organizational capacity for change

• Outreach, community engagement, marketing

Strengths

• Excellent services

• Community reputation

• Organizational effectiveness

Opportunities

• Boomers / Zoomers• Newcomers• Growth• Creative City Movement / Culture capital• Need for community gathering space• Early childhood• Digital Divide

Our Roadmap to the Future

• Vision

• Strategic Directions

• Four Year Priorities

• Annual Initiatives

What has happened in the last year?

• Economy has worsened in many countries resulting in library cuts

• Concept of public good has eroded• Ebooks are selling more than print materials• Enrolment decline has resulted in school libraries or

librarians being cut in throughout Canada• Digital is increasingly replacing physical resources• Those with influence are openly questioning the

existence of public libraries

• Library Video

• http://www.myfoxla.com/dpp/money/public-libraries-closing-20100102

Course correction?

• Lets do a quick scan of our users and the environment

Situational Analysis

• Adopted ebooks fairly well and their circulation has put us up to the highest ever

• Other stats? Stories? What are they telling us?

Environmental Scan

• Macro trends

• Lifestyle and Societal Trends

• Consumer Trends

• Technology Trends

• Best Practices

Threats

• Competition for free time

• Alternative sources for resources

• Public perceptions

Internal Weaknesses

• Facilities

• Keeping pace – organizational capacity for change

• Outreach, community engagement, marketing

Strengths

• Excellent services

• Community reputation

• Organizational effectiveness

Opportunities

• Boomers / Zoomers• Newcomers• Growth• Creative City Movement / Culture capital• Need for community gathering space• Early childhood• Digital Divide

Our Roadmap to the Future

• Vision

• Strategic Directions

• Four Year Priorities

• Annual Initiatives

• In 2025, the Pickering Public Library will be the heart of an engaged and creative community.

• We will enrich and inspire the lives of all residents; actively connecting people, ideas and cultures with openness and respect.

• We will be leaders in information technology, providing access to innovative technology for all.

• Pickering Public Library will be a destination - a fun place to visit,

• staffed by a diverse group of professionals who are committed to making a difference in the community.

Are our strategic directions going to get us there?

1. Facilities

2. Organization & Staffing

3. Service Planning & Delivery

4. Marketing & Promotions

5. Community Relations

Are our priorities in alignment?

• Early literacy

• Connect to the Online World

• Express Creativity

• Visit a comfortable place

• Connect and engage the community

• Stimulate imagination

What can you do?(Managers)

• It is your role to make this vision happen, you do this by:• Telling admin what you need (training, resources, support)• Setting initiatives which align with the vision and move it forward• Eliminating priorities that don’t align or are lower priority in order to

accomplish• Knowing what your colleagues are doing and actively supporting their

initiatives• Helping your staff to understand the bigger picture• Coaching your staff as they learn new skills and adapt to change• Rewarding and recognizing your staff for their contributions in moving

the library forward• Performance manage those employees who become obstacles• Paying attention to success indicators and sharing those with admin

What can staff do?• Every customer transaction is an opportunity• Be aware that we are fighting to retain customer loyalty • Promote the library’s services and collections wherever and whenever you can• Help to retain customer engagement by asking for feedback • Telling supervisor what you need • Help supervisor set meaningful initiatives • Eliminating priorities that don’t align• Actively support other departments initiatives• Be alert to examples of positive impact • Strive to maintain a flexible attitude towards change• Commit to personal growth and development through continuous learning

As we move from a product based service to an experience-

based service:

• What is the main value that we will provide to the community?

• What is our brand?

• What are we about?