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UNSW LibraryOptions and opportunities
Andrew Wells, University LibrarianFuture of LibrariesToronto, 1 May 2014
Outline
• Options for change at UNSW
• Opportunities arising from change
UNSW and UNSW Library
• Major research-intensive university
• Scientific, technical, professional, medical strengths
• 50,00 students; 5,300 staff
• Library has 140 staff; budget ca $35 m
• Significant structural change over last decade
2003 structure
UNSW LIBRARY ORGANISATION – 2003
Pro-Chancellor (Education) Professor Adrian Lee
UNIVERSITY LIBRARIAN Andrew Wells
QUALITY AND PLANNING Isabella Trahn
BIOMEDICAL LIBRARY Jill Denholm
LAW LIBRARY Susan Knowles
PHYSICAL SCIENCES LIBRARY Rhonda Langford
SOCIAL SCIENCES AND HUMANITIES LIBRARY Pam O’Brien
COLLEGE OF FINE ARTS LIBRARY Jill More
DEPUTY UNIVERSITY LIBRARIAN Susan Lafferty
LIBRARY INFORMATION TECHNOLOGY SUPPORT UNIT Fred Piper
MONOGRAPHS DEPT Sue Munro
SERIALS DEPARTMENT Bev Crane
DOCUMENT DELIVERY UNIT/ INTERLIBRARY LOANS Gil Darby
USER SERVICES DEPARTMENT Claire Hill
RESOURCES MANAGEMENT UNIT Vacant
UNIVERSITY ARCHIVES Guilaine Buckley
ONLINE SERVICES DEPARTMENT Tony Cargnelutti
Scenario planning
• Identified three options for 2007/8– Status quo
oNo support (until you change things)– Digital
oNot for 2007 – moving this way now– ‘Learning Village’
oEmbrace shift to digitaloReuse space taken up by print collectionsoEmbed Library in research and teaching plans
New structure
• Abolished special libraries
• No ‘front-room/back-room’; team work and integration encouraged
• No technical services department; no ‘reference’ department
• Structure reflects importance of digital information and online services
Space changes
• Have been well received• 2.5 m visits to libraries in 2013
Opportunities
• Rethink traditional services• Stop doing things or do them differently• Release resources to do new things• Get out more • Redefine Library role in research support
No service desks
• Help Zone
• Learn from customer service models in other places
• Implemented quickly
• Does not function all hours library is open
Self-help
• Self-help suits online environment
• 90% of borrowing is self-help
• RightNow software installed 2013
• Knowledge Base develops in response to client needs
• With 50,000 students, we have to enable self-sufficiency
Stop doing things or do them differently
• No information literacy classes – all students must complete online tutorial and quiz called ELISE (Enabling Library and Information Skills for Everyone). Cannot re-enrol unless passed
• No EndNote classes – this became an industry. Provide online self-help
• Outsource ‘traditional’ technical services – eg, print processing
Release resources for new things and new ways• Develop new services
– Research impact– Research data management – Library leading
Research Data Management Plan– Research publications management – Library
implemented Symplectic Elements in 2013– Direct support for academic staff and higher degree
research students