Finding Effective Change Managers

APMG International Webinar

Finding Effective Change ManagersThursday 24 November 2016 / 13:00 GMT (London, UK)

Presenters: Melanie Franklin, Co-Chair, Change Management Institute UK Chapter

Richard Smith, Chief Examiner, APMG Change Management

Agenda

Welcome & introduction Mark Constable, APMG International

Finding Effective Change Managers Melanie Franklin, Change Management Institute Richard Smith, APMG Change Management Chief Examiner

Q&A

Further information

Close

About APMG International Global examination & accreditation institute Extensive portfolio of certification schemes aimed at

improving business processes, capability and results:-

Project & Programme Management IT Governance, Service Management & Cyber Security Business Management & Change

Examination Institute for the AXELOS Global Best Practice portfolio(ITIL, PRINCE2, MSP, etc)

Work with key industry partners (e.g. AXELOS, DSDM, Change Management Institute, CESG etc.) to promote best practice

400+ Accredited Training (ATOs) and Consulting (ACOs) organisations 12500+ exams per month

Full details at www.APMG-International.com / www.apmg-cyber.com

Introductions

Co-chair, Change Management Institute, UK

CEO, Agile Change Management Ltd.

APMGs Chief Examiner, Change Management

Founding Partner,Richard Smith Associates

So what can organizations do ...?

?

Nature abhors a vacuum!

A problem ... ... and a solution!

Organizational Change Management emerges

Nobody invented OCM OCM is a mongrel nation with lots of different DNA! People got involved from their existing job bases

Project and programme management Organizational development General management Others ....

They recognized in Change Management a way of describing the critical difference they make

There has been a steady growth in OCM jobs

OD P3MCh

ange

Man

agem

ent

know

ledg

e an

d sk

ills

Organizational Change Management emerges

Copyright Richard Smith Associates 2015

OrganizationalDevelopment

focus

Project, Programme& Portfolio

focus

A Brief History of

Time

2005

ACMPincorporated

2004

The professionalizing of Change Management

2007

2009

2011

2013

Accredited Change Manager (ACM)

Effective Change Managers Handbook

BoK The Effective Change Manager

2006 Change Management Foundation examinations

2014 New ACM (Foundation) level

2015 New CM2015 syllabusbased on CMBoK

Managing Change in Organizations

Change Management Standards

2008 Change Management Competence Model

2010 Change Management Practitioner examinations

2012 OCM Maturity Model

Qualified Education Provider(QEP) APMG course endorsed

2016Certified Change Management Professional (CCMP)

Copyright 2014-2016 Richard Smith Associates

Two levels of Accredited Change Manager (ACM)

ACM (Foundation) Requires about 1-3 years practical CM experience Application based on CMIs Foundation competence model Requires evidence of appropriate formal training

ACM (Master) Typically requires five years plus CM experience Application based on full CMI competence model Two stages

Submission of portfolio of experience (case studies of work) Assessment centre

Note on CMIs Professional Accreditation

APMGs approach The Change Management Institute

a strategic partnership

Joint development led to the CMBoK (published October 2013)

Professional Body of Knowledge for Change Management published by a professional association independent of particular toolsets defines the knowledge architecture for

effective change management credible basis for CM examinations supports professional development and

success of candidates

The basis is the CMBoK ...

... but behind this stands theCMI competence model developed in 2008,revalidated 2010 and 2012

APMGs strategic partnership with CMI

Development continued . . .2013 2014

Teaches and applies the knowledge described and defined in

The Effective Change Manager

The Effective Change Managers Handbook

Covers the whole range of underpinning CM knowledge (fully aligned to the CMBoK)

Scope appropriate for CM practitioners; content more applied, offers tools

Written with both practical usefulness and examinability in mind

Published in 2014 by Kogan Page

Written by practitioners, for practitioners

Editorial oversight by the APMG examination team

New APMGChange Managementexaminations from

April 2015

Individual Organization Communic-ations Practice

Change Powered by APMG

Individual Organization Communic-ations Practice

Individual Change

How change impacts individuals and the journey people travel when dealing with change

The psychology of change and what motivates people to embrace or resist change

How personality and individual difference impacts communications and relationships during change

The theories and models which describe the learning process, learning styles and the learning dip

Organization Change

How change works in organizations and the different change approaches and models found in organizations

Key roles in organizational change and what makes good Sponsors and Change Agents.

What is meant by organizational culture

The theory and roots of emergent change

Implementing strategy through portfolios, programmes and projects

Viewpoints and perspectives of change vision and writing a vision statement

Communic-ations

Principles for stakeholder engagement; identifying,, segmenting and mapping stakeholders

Managing relationships and mobilizing stakeholders

Effective communications approaches to achieve engagement

Maintaining a people-focused approach to communications

Barriers to effective communication

Using push-pull channels, lean and rich communications channels, fostering collaboration

Communication planning: developing a communication strategy and plan for change

Practice Identifying and

categorizing change impacts

Readiness for and motivation to change

Establishing change agent networks, building an effective change team

Developing a change management plan

Types and causes of resistance and how to deal with it

Building and sustaining momentum in change

Change adoption and critical mass

Reinforcing systems vicious and virtuous cycles

Understanding the project environment, key project roles and owners

Developing a change delivery plan

Change ManagementFoundation and Practitioner

QualificationPowered by APMG

Unique endorsement for APMGs CM2015 course:

Summary of CM2015 syllabus scope

Includes practical elements tools and techniques

Integrates both human and procedural aspects of change

Style of exam similar to PRINCE2 or MSP

The ONLY Change Management training fully aligned to the CMBoK

Fully meets the CMI knowledge component of their ACM (Foundation) accreditation

Content accepted by ACMP when a training organization submitted its course for QEP approval

APMG CM examination takeup since 2006

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016to 31/10

Foundation (old)(7542 total)

Foundation 2015(4096 to date)

Practitioner (old)(4031 total)

Practitioner 2015(2714 to date)

Chart1

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111020116302011

135820129172012

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2016to 31/1026722016to 31/101689

Foundation (old)(7542 total)

Foundation 2015(4096 to date)

Practitioner (old)(4031 total)

Practitioner 2015(2714 to date)

Sheet1

Column1Foundation (old)(7542 total)Foundation 2015(4096 to date)Practitioner (old)(4031 total)Practitioner 2015(2714 to date)

200641

2007234

2008393

20094380

2010608459

20111110630

20121358917

20131616911

2014799533

201594514245811025

2016to 31/1026721689

7542409640312714

APMG CM examinations by region (04/15 10/16)Foundation

N = 4096

UK

+ EMEA

AMERICAS

ASIA

Australia& NZ

PractitionerN = 2714

Chart1

1754

854

371

168

1048

FoundationN = 4096

FoundationN = 4096

Sheet1

FoundationN = 4096

UK175410901536

+ EMEA854566777

AMERICAS371216324

ASIA16862111

Australia& NZ1048650870

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EMEA301213

AMERICAS13794

AAPJ11841

Australia/NZ574422

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2567

Message to applicants forChange Management roles

Professionalism matters in a growing market

We can help to develop your professionalism. 2005

CONNECTIONS

London Midlands Buckinghamshire North East South East

CAPABILITY

Competency Model

Strategic Thinking

Thinking and Judgement

Facilitating Change

Influencing

Coaching

CommunicatingProjectManagement

Content

Delivery

Support

CREDIBILITY

www. change-management-institute.com

ChangeMgtInstitute@CMI_UK#CMI_UK

Become a member

Further information

APMG International:www.apmg-international.com@APMG_Inter / company/apmg-international

Change Management Institute:www.change-management-institute.com@ChangeMgtIns / groups/change-management-institute

APMG Change Management training & certification:www.apmg-international.com/changemanagement

Publications:- Change Management Body of Knowledge The Effective Change Managers Handbook

www.apmg-businessbooks.com

http://www.apmg-international.com/http://www.change-management-institute.com/http://www.apmg-international.com/changemanagementhttp://www.apmg-businessbooks.com/

APMG International WebinarFinding Effective Change ManagersThursday 24 November 2016 / 13:00 GMT (London, UK)Presenters: Melanie Franklin, Co-Chair, Change Management Institute UK ChapterRichard Smith, Chief Examiner, APMG Change Management AgendaAbout APMG InternationalSlide Number 4Slide Number 5So what can organizations do ...?Organizational Change Management emergesSlide Number 8Slide Number 9The professionalizing of Change ManagementNote on CMIs Professional AccreditationAPMGs approach APMGs strategic partnership with CMIDevelopment continued . . .The Effective Change Managers HandbookSlide Number 16Slide Number 17Slide Number 18Summary of CM2015 syllabus scopeAPMG CM examination takeup since 2006APMG CM examinations by region (04/15 10/16)Message to applicants forChange Management roles Professionalism matters in a growing marketSlide Number 24Slide Number 25Slide Number 26Competency ModelSlide Number 28Slide Number 29Further information