Everything You Ever Wanted To Know About Employee Engagement

April 18, 2023

Everything You Ever Wanted to Know

About

Employee Engagement

Mark TothChief Legal Officer – North America

Everything About Engagement

ManpowerGroup | April 18, 2023 2



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Official DisclaimerThe presentation you are about to witness should not

be relied upon or construed as legal and/or medical advice.

Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including severe disengagement, plummeting productivity, increased litigation and/or severe gastrointestinal discomfort from having to do all the work in your company because everyone else leaves.

Please consult with your own HR and/or Legal departments before making any major policy and/or procedure changes.

You have been warned.

Source: Gallup

29%

Sources: Gallup; Conference Board


ManpowerGroup | April 18, 2023 8 8Source: SHRM

#1



Disengagement Dangers

• Turnover

• Customers

• Unions

• Lawsuits

• Health





Textorama414/751-0126

Which department is typically the least engaged?

A. Sales

B. HR

C. Marketing

D. Finance

E. IT



THEWORKOUT


Step 1:Cleanse



Stop Before You Start

• The enemy: us

• The problem: dumb meetings



9 weeks

Sources: ManpowerGroup Employment Blawg; Verizon; Infocom



Engagement Time


ManpowerGroup | April 18, 2023 15Source: ManpowerGroup Employment Blawg


ManpowerGroup | April 18, 2023 16Source: SHRM








Which department is typically the least engaged?

A. Sales

B. HR

C. Marketing

D. Finance

E. IT


Step 2:Warm Up



YOU on engagement














Step 3:Core



Engagement Past

• Engagement shmengagement

• Loyalty / happiness / satisfaction

• Disengaged engagement

• All measurement, no action

• 1 size fits all





Poll Question Where does pay rank among the top four engagement drivers?

A. #1

B. #2

C. #3

D. #4

E. It doesn’t



Engagement Myths

• Soft & fuzzy HR initiative

• 1 size fits all

• Survey & you’re done

• HR can fix everybody

• Too much engagement is bad



Engagement Realities

• Higher up = more engaged

• Closer to clients = more engaged

• More tenured = more engaged

• Older = more engaged

• Gender = same

• Centralized/decentralized = same





ENGAGEMENT =

Emotional and intellectual

commitment to mission









PollQuestion

What’s the #1 thing leaders can do to increase employee engagement?

A. Communicate clear strategy

B. Manage change effectively

C. Reduce inefficiency

D. Show that you value employees

E. Buy a yacht, golf excessively and generally ignore employees

Love.


Step 4:Balance







Envision • Where are we going?

• Bold, clear & inspirational

• Trust or bust

“A leader’s job is to rally peopletoward a better future.”

Marcus Buckingham






What’s the best way for a manager to engage employees?A. Have an all-day staff meeting

B. Assign them stretch assignments

C. Increase pay by 58%

D. Have a 1-1 discussion about career development

E. Make every day “Jeans Day”



Empathize • Do you get me?

• Motivations + strengths Gaps

• Know or no






What’s the best way for a manager to engage employees?A. Have an all-day staff meeting

B. Assign them stretch assignments

C. Increase pay by 58%

D. Have a 1-1 discussion about career development

E. Make every day “Jeans Day”



Enhance • Where am I growing?

• Close gaps Strrrrretch

• Grow or go



Empower • Do you trust me?

• Role relevance

• Flex or wrecks



88%

38%vs.

Source: Towers Watson

“The vision is really about empowering workers, giving them all the information about what’s

going on so they can do a lot more than they’ve done in the past.”

Bill Gates



Evaluate • How am I doing?

• Truthful and timely

• Score or ignore





PollQuestion

Let’s say you’re taking a break at work. Which of the following is scientifically proven to boost your overall mood and productivity?

A. Surfing the web

B. Drinking coffee

C. Taking a walk

D. Praising a co-worker

E. Listening to music



Encourage • Do you appreciate me?

• Real, relevant, recurring

• Thanks beat spanks



5.6:1.36:1

vs.

Source: Harvard Business Review

5.6:1vs.

.36:1



5.6:1.36:1

vs.

Source: Employee Engagement 2.0

47%



5.6:1.36:1

vs.

Source: The Orange Revolution

70%

“Psychologists have studied reward

and punishment for a century, and the bottom line is perfectly clear:

Reward works better.”Harvard Business Review



Generally ignore your

employees? The chances

they will be disengaged are:

Focus on employee

weaknesses?The chances they will be

disengaged are:

Focus on employee

strengths? The chances they will be

disengaged are:

40% 22% 1%

Sources: Right Management, Gallup

What kind of leader are you?






Step 5:Power



5.6:1.36:1

vs.

Source: Kenexa

5x


ManpowerGroup | April 18, 2023 54Source: Kenexa



1.3

Source: Intuit



6%

Source: Towers Watson


Step 6:Endurance



Make it Stick • Pulse

• Integrated

• Everyone

• Dialogue

• Action!



THECOOL DOWN


ManpowerGroup | April 18, 2023 60ManpowerGroup | April 18, 2023 60

Reflection





Love.







The Future



EngagementFuture

• Engaged engagement

• 1 size fits 1

• eNPS?

• CSR?

• Gaming?

• ROWE?



Supplements



Supplements • PPT + Notes

• SlideShare

• Your Engagement Top 40

• Factoid Summary

• Right Management



Results



48% 83%



Commitment



One thing.






What ONE THING will you do to improve engagement

in your organization?



Test



marktoth.com@manpowerblawg

Interested in learning more about ManpowerGroup’s engagement capabilities?

Contact: Michael HaidRIGHT MANAGEMENTSVP of Talent Management – the [email protected]





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April 18, 2023

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Everything You Ever Wanted To Know About Employee Engagement