Efficient Assistant

Executive Assistant’s Executive Assistant’s

KRAsKRAs

Dr.RajDr.Raj MohanMohan

http://www.man2succeed.orghttp://www.man2succeed.org

Positive Personality Positive Personality --11

Learn your jobLearn your job

Acquire relevant skillsAcquire relevant skills

Be observantBe observant

Do your jobDo your job

Do a little moreDo a little more

Show the capacity to take Show the capacity to take

responsibilityresponsibility

Positive Personality Positive Personality --22

Be tactful and politeBe tactful and polite

Improve yourself everydayImprove yourself everyday

Improve your liking towards your jobImprove your liking towards your job

Set out to please your bossSet out to please your boss

Use spare time wiselyUse spare time wisely

Seize the opportunitySeize the opportunity

BE’sBE’s of a BEE of a BEE --11

Be ALERT Be ALERT –– Look for opportunities to Look for opportunities to

express yourselfexpress yourself

Be SINCERE Be SINCERE –– Worship your workWorship your work

Be POSITIVE Be POSITIVE –– Know where you Know where you

want to go want to go –– Plan to that extentPlan to that extent

Be SYSTEMATIC Be SYSTEMATIC –– Take one step at a Take one step at a

time, but keep going steadilytime, but keep going steadily


Be CONFIDENT Be CONFIDENT –– Believe yourself Believe yourself

and what all you doand what all you do

Be PERSISTENT Be PERSISTENT –– Know that your Know that your

goal may just be at the next step goal may just be at the next step

Be A STUDENT Be A STUDENT –– Knowledge is power Knowledge is power

Be TEMPERATE Be TEMPERATE –– Avoid anything in Avoid anything in

excess, which may spoil youexcess, which may spoil you


Be GENEROUS Be GENEROUS –– Let your fine Let your fine

thought be “The other Men”thought be “The other Men”

Be CHEERFUL Be CHEERFUL –– Even in “Hot Water” Even in “Hot Water”

be like a kettle and singbe like a kettle and sing

BE YOURSELF BE YOURSELF –– Bring out the best in Bring out the best in

you.you.

BEEsBEEs AvoidAvoid

POLITICSPOLITICS

GOSSIPSGOSSIPS

BACK BITINGBACK BITING

Qualities of an AssistantQualities of an Assistant

Involvement and DedicationInvolvement and Dedication

PunctualityPunctuality

SinceritySincerity

CleanlinessCleanliness

ConfidenceConfidence

Maintaining SecrecyMaintaining Secrecy

Friendly approach Friendly approach –– politenesspoliteness

Patience and tolerancePatience and tolerance

Creative thinkingCreative thinking

Sense of social responsibilitySense of social responsibility

Above Board….. tipsAbove Board….. tips

Analyse your boss and act Analyse your boss and act

accordinglyaccordingly

Be conversant with office Be conversant with office

procedures, rules and regulationsprocedures, rules and regulations

Improve record keeping, office Improve record keeping, office

systems to suit your office systems to suit your office

requirementsrequirements


Submit suggestions to boss for Submit suggestions to boss for

discharging his duties better but do discharging his duties better but do

not insist on implementation right not insist on implementation right

awayaway

Relieve executive stressRelieve executive stress

Ensure presentable appearance of Ensure presentable appearance of

officeoffice


Dress smartly but properly and be Dress smartly but properly and be

cheerfulcheerful

Not only control your own emotions, Not only control your own emotions,

but help boss in controlling his but help boss in controlling his

emotionsemotions

Be punctualBe punctual

Communication commandmentsCommunication commandments

1.1. Be sure of what you wish to Be sure of what you wish to

communicate and why?communicate and why?

2.2. Be clear in the use of languageBe clear in the use of language

3.3. Watch how much you communicateWatch how much you communicate

4.4. Use adequate mediumUse adequate medium

5.5. Provide the right climateProvide the right climate

6.6. Listen attentivelyListen attentively

7.7. Watch out for unintentional Watch out for unintentional

communicationscommunications

8.8. Remember that communication is a Remember that communication is a

two way processtwo way process

9.9. Be sure your actions do not Be sure your actions do not

contradict your communicationcontradict your communication

10.10.Avoid short communication Avoid short communication

““A person who has a cat by the tail A person who has a cat by the tail

knows a whole lot more about cats knows a whole lot more about cats

than someone who has just read than someone who has just read

about them” about them” -- Mark TwainMark Twain

Education

Efficient Assistant