IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 1. Current
Realities of Philippine DRS 2. Objectives and Limitation of the
Study 3. Research Methodology 4.Results and Discussion 5. Success
of Chat Reference
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 356 academic
libraries 22 academic libraries offer DRS E-mail reference in the
Philippines started in early 2000s 2008 - Ask-a-Librarian using IM
and web form (asynchronous)
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Instant
Messaging (Yahoo! Messenger and Gtalk) Meebo Livezilla Web forms
In-house developed chat application Springshare LibChat
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Started in 2009
using Yahoo! Messenger and Gtalk! Opening hours Weekdays: 8:00AM to
12:00MN Saturdays: 8:00AM to 5:00PM
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat Reference
Transactions in UP Diliman
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat
Transactions, 2012
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Library Online
Reference Assistant Launched in 2009 using Yahoo! Messenger Opening
hours Monday Saturday 7:00AM to 8:00PM
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB LORA
Transactions in Numbers
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Started using
Springshare LibChat, May 2013 Chat widget embedded in various pages
of the library website
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat
Transactions, January-June 2013
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB To understand
the librarians perceptions of quality chat reference services of
selected academic libraries in the Philippines.
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB chat reference
definition similarities and differences of reference interview in
chat reference and traditional reference advantages and
disadvantages of chat reference and in- person reference successful
and less successful experience in chat reference perception
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Critical
Incident Technique
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 24 librarians
and information specialists Questionnaires Max for Qualitative Data
Analysis software (MAXqda)
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 20 females 4
males 13 have MLIS units 7 MLIS degree holder 21 licensed
librarians 2 information specialists 1 Research Assistant
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 12 spent 1 year
experience of chat reference 6 1-3 years on overall traditional
reference desk experience 12 spent 0-8 hours per week chat
reference
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 12.44 hours per
week average hours chat reference 2.16 years average chat reference
experience 8.05 years average overall traditional reference desk
experience
IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 4 respondents
>17 hours per week chat reference All male respondents