From Search to FindabilityEnterprise Information Management

Dan ThomseniBox Product Manager, Scanjour A/S

Hvad er problemet / udfordringen

Hvad er Enterprise Information Managment (EIM)

Hvad skal der til

From Search to Findability

iBox – demo

Customer case: Purdue PharmaMission Critical

Where is the beef

Organisationers information management udfordringer

Man ved ikke hvad man har/ved, der er ingen overblik

Videnarbejdere kan ikke finde det de har

Det er svært at stille det rette spørgsmål

Informationer er spredt på tværs af systemer

Med hver deres måde at arbejde med informationer på

Med hver deres type af egenskaber og metadata

Studier har vist, at videnarbejdere gennemsnitlig spilder op til 10 timer ugentlig på at søge efter informationer samt at duplikerer informationer. The Hidden Costs of Information Work IDC. April 2006

Værdien ved Enterprise information management

Effektiv Information management er :• Evnen til udnytte information mest effektivt til at

understøtte forretningen og forretnings processer på

• Evnen til at træffe de rigtige beslutninger på baggrund af de alle relevante informationer

• Minimere omkostningerne ved at:- opsamle informationer- organisere informationer- gøre informationer tilgængelige

*Gartner: Putting Enterprise Information Management in Context

Gartner* defines EIM as an integrative discipline for structuring, describing and governing information assets, regardless of organizational and technological boundaries, to improve operational efficiency, promote transparency and enable business insight

(see "Gartner Definition Clarifies the Role of Enterprise Information Management").

One of the key drivers of EIM is to overcome decades of "silo-based," application-centric development, in which each system maintained its own version of data and process rules to suit local performance needs. This resulted in duplication and a lack of agility within the organization

see "Achieving Agility: How Enterprise Information Management Overcomes Information Silos") When clients ask us about the scope and relationships of EIM, we see four key dimensions: 1. EIM in the context of doing enterprise architecture 2. The relationship between EIM and enterprise information architecture (EIA) 3. The manner in which information is managed as a discipline in the organization 4. The role of technology in managing information, particularly the need for a common, information-centric infrastructure to support the increasing need to share and exchange all types of information (structured and unstructured)

Definition: Enterprise Information Management

Informationer bliver gemt i forskellige typer af systemer, som hver for sig har forskellige evner til at håndtere eller ikke-håndtere metadata

? File Server SharePoint ESDH

MetadataMetadata

SearchIndex

Datakilder har ofte ingen eller forskellige typer af metadata

Findability™ er lav*: Der er ingen overblik Fritekstsøgning fanger kun 33% af relevante informationer Brugere der søger anvender ikke samme ord som forfattere

Konventionel fritekstsøgning

* Kilde: BBC, Danish Broadcasting Corporation, Forrester, BT og Alta Vista

? File Server SharePoint ESDH

MetadataMetadata

. . . hvilke resulterer i konventionel fritekstsøgning med lav Findability™

iBox Personalized/rollebaseret struktureret

iBox søgning på tværs af forskellige platforme

Bibliotekskort Bibliotekskort Bibliotekskort Bibliotekskort

Autoklassifikation

iBox infrastruktur

Central (meta) metadata model på tværs af platforme

? File Server SharePoint ESDH/CaptiaMetadataMetadata

Information modelling

• Hvorledes kan forretningen bedst understøttes

• Hvorledes kan informationer mest effektivt gøre tilgængelige

• Hvad er den mest effektive informations model

• How is it done?

iBox udnytter og håndtere eksisterende datastrukturer, samt anvender dette til effektiv klassifikation af ustrukturerede informationer

Struktureretdata iBox Metadata Model

Ustruktureredeinformation

Kundeansvarlig

Industri

Kunde adresse

Forfatter

Emne

ProjektType

Afdeling

Projekt

Kunder

Kontoradresse

Rolle

Dokumenttype

?

File Server

SharePoint

SharePoint

Active Directory

ERP

SQL

Andet

Kundeansvarlig

Industri

Kundeadresse

Titel: ”Proposal ....”

Forfatter

Projekttype

Afdeling

Kunde

Kontoradresse

Rolle

Projekt

Lokation

Dokumenttype

Felt / Property

EmneIndhold Forfatter

Forfatter

Relationer

iBox laver et bibliotektskortet på filen: ”Proposal ....”

iBox anvender unikt forskellige metoder for autoklassifikation for at få den mest effektive klassifikation

Vision: Senior management knows the value of information, sees it as competitive differentiator, and exploits it to drive value and operational efficiency. Strategy: The IT organization puts in as much support as possible to make information management transparent to the users, with business-level data stewards playing active roles. EIM links to strategic initiatives, such as enterprise agility.Governance: EIM drives productivity, improves compliance and reduces risk. The monitoring and enforcement of information governance is automated throughout the enterprise. Incentives and disincentives are established and carried out. Organization: A formalized EIM program is adopted that includes roles and responsibilities within a defined strategy or program. Process: An EIM group is instituted. This group may be organized into a central, autonomous unit, or it may be operationalized following a matrix model. The EIM group actively coordinates all information management efforts, such as master data management, content management, business intelligence, product information management applications, customer data integration and so forth. Enabling Infrastructure: The five EIM technology functions are achieved:

Integrated subject and domain areasContinuous and seamless information flows Metadata management and semantic reconciliation Data integration across the IT portfolio Unified and converged content

Metrics: Metrics focus on external factors, such as sourcing, risk and margin. Data quality metrics determine the progress of ongoing data stewardship initiatives to improve transparency and responsiveness. Reuse metrics show positive gains from information sharing. Statistics on metadata management use support transparency and related compliance objectives.

*Gartner: From IM to EIM: An Adoption Model

Hvad skal der til ?

aiim MarketIQ(Intelligence Quarterly)2008 “Findability The Art and Science of making Content Easy to Find” on the subject.

“A fundamental difference between Findability and its predecessor and component, search, is where the burden of effort lies at the user. Under Findability, the burden of intelligent content processing is placed on the content itself.

It is the content that is made “findable” in any number of scenarios. It no longer takes asking the “exactly right question,” or having intimate knowledge of where you are seeking in order to execute an effective search”

iBox - fra Search til Findability