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Community Management: PR Tips & Tricks

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Come learn tips and tricks for managing your reputation, building relationships, and obtaining media coverage as effectively and efficiently as you can.

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Page 1: Community Management: PR Tips & Tricks
Page 2: Community Management: PR Tips & Tricks

WHAT DOES A PR PERSON DO?

• Spreading information between an individual or organization and the public

• Reputation management• Generating publicity

Page 3: Community Management: PR Tips & Tricks

FINDING COMMON GROUND

SUCCESS =STRATEGY + CREATIVITY + STORYTELLING

Page 4: Community Management: PR Tips & Tricks

1. STRATEGIZE

• Make a plan• Define your objectives• Know your audience• Define key messages

Page 5: Community Management: PR Tips & Tricks

2. DO UNTO OTHERS…

• Treat your relationships like gold• Make friends• Push and pull!• Don’t take rejection personally• Help the media out even if it doesn’t help you• Make the media a priority (time is money)

Page 6: Community Management: PR Tips & Tricks

3. GET ON THE PRESS TRAIN

• Know what is newsworthy & listen• Crawl before you walk• Understand the media outlets and their

readers before you contact them• Great visuals – not some crummy iPhone pics

(no offence!)• Be creative & tell stories

Page 7: Community Management: PR Tips & Tricks

4. PAY ATTENTION TO THE DETAILS

• Watch out for spelling/grammar mistakes• Avoid attachments • Make use of your prime real estate• Keep it simple• Never expose your contacts• Email is king (unless someone calls you first)!• Think about your subject line

Page 8: Community Management: PR Tips & Tricks

5. LET’S GET PERSONAL…

• Use them if you must but nobody loves generic email blasts

• Think about how to work with the parameters of the outlet (online or off) to benefit both parties

Page 9: Community Management: PR Tips & Tricks

6. NOBODY LIKES A SPIN DOCTOR

• Work with what you’ve got. Don’t fabricate stories. People want authenticity, not spin. And yes, journalists and bloggers are people too.

Page 10: Community Management: PR Tips & Tricks

7. COOL. WE GOT PRESS.

• Thank people• Share the love• If applicable, PR the PR

Page 11: Community Management: PR Tips & Tricks

8. FOR BETTER OR WORSE…

• Hope for the best, plan for the worst• “It takes 20 years to build a reputation and 5

minutes to ruin it.” – Warren Buffett• 5 Tips for Handling a PR Crisis: Assess, Admit,

Address, Atone, Adapt

Page 12: Community Management: PR Tips & Tricks

8. FOR BETTER OR WORSE…

• Focus on trust• Communicate early and often• Listen for others’ concerns• Share information• Simplify• Monitor all communication channels – always

know what other people are saying about you!

Page 13: Community Management: PR Tips & Tricks

QUESTIONS?