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Career Development in the Canadian Workplace:
National Business Survey
Regional Comparison: Ontario
March 2014
Research Details
Survey conducted by: Environics Research Group Survey methodology: • Telephone survey conducted among 500 senior officials from Canadian business • Survey took place from October 25 to November 11, 2013 • Sampling method designed to complete interviews within businesses randomly selected across
Canada • Results in this document may not add up to 100% (due to rounding or multiple responses as
well as omission of “don’t know” answers)
2
Respondents
87
108 105
95
105
Bri+sh Columbia Prairies Ontario Quebec Atlan+c Canada
3: Overview
Which industry is your organization in?
16%
16%
5%
10%
5%
7%
5%
6%
5%
5%
4%
3%
4%
1%
2%
3%
0%
2%
2%
24%
12%
8%
8%
7%
6%
4%
4%
3%
3%
3%
3%
3%
3%
2%
2%
2%
1%
1%
Service Manufacturing
Hospitality Health care Educa+on
Retail Non-‐profit
Finance Technology
Public administra+on Natural resources
Agriculture Construc+on
Entertainment/Recrea+on Professional services
Automo+ve (including repair) Energy
Transporta+on/Warehousing Distribu+on
Ontario
Na+onal average
4: Overview
Including yourself, how many employees does your company currently have?
36%
12%
3%
13%
33%
46%
22%
4%
7%
19%
<10
10-‐49
50-‐99
100-‐499
500+
Ontario
Na+onal average
5: Overview
Looking ahead to the coming year, what would you say is the greatest challenge facing Canadian businesses in general?
23%
32%
9%
6%
7%
12%
6%
5%
8%
5%
7%
5%
3%
6%
3%
2%
31%
22%
7%
7%
7%
6%
6%
6%
5%
4%
4%
4%
4%
3%
3%
3%
Shortage of skilled workers
General state of the economy
Foreign compe++on
Increasing overhead/opera+on costs
Shortage of quality workers (other)
Regula+on/red tape
Financial growth/profitability
Taxes
Re+rement of senior employees
Lack of funding/financing
Staff reten+on (general)
High Canadian dollar
Marke+ng/aarac+ng new customers
Onboarding young workers
Keeping up with technology
Compe++on (other)
Ontario
Na+onal average
6: Overview
To what extent would you say that each of the following presents a challenge to your business right now?
7: Overview
5%
6%
14%
14%
24%
37%
37%
26%
36%
36%
12%
17%
10%
24%
29%
25%
48%
45%
35%
31%
34%
37%
50%
41%
36%
32%
28%
28%
27%
25%
20%
25%
24%
16%
11%
19%
9%
15%
21%
25%
29%
24%
34%
40%
15%
14%
15%
15%
10%
16%
5%
8%
27%
24%
32%
23%
Ontario
Na*onal average
Ontario
Na*onal average
Ontario
Na*onal average
Ontario
Na*onal average
Ontario
Na*onal average
Ontario
Na*onal average
Ontario
Na*onal average
Very challenging Somewhat challenging Not very challenging Not at all challenging
Loss of senior employees to re+rement
Keeping up with technology
Shortage of skilled workers
Regula+on and red tape
General state of the economy
Loss of talented employees to other organiza+on
Finding young workers
Career Development in the Canadian Workplace: National Business Survey
Recruitment: 7 Questions
8
In general, how easy or difficult is it to find people with the right skill set to fill positions in your company? Is it...?
9: Recruitment
7%
6%
31%
21%
47%
45%
13%
25%
1%
2%
Ontario
Na+onal average
Very easy Somewhat easy Somewhat difficult Very difficult Depends on the posi+on
What are the main reasons it is difficult to find the right candidates?
73%
14%
6%
14%
16%
3%
0%
2%
2%
2%
64%
15%
14%
12%
11%
6%
3%
2%
2%
2%
Hard to find qualified candidates/with right skill set
Hard to find reliable candidates/with right work ethic
Company's physical loca+on is a barrier
Very compe++ve job market in this industry
We can only offer low/uncompe++ve wages (including seasonal)
Takes too much +me/effort to find right candidate
Hard to break through noise/get job/company no+ced
Tradi+onal recruitment approaches no longer as effec+ve
Don't provide career advancement opportuni+es
Regula+ons/ red tape (e.g. government, unions)
Ontario
Na+onal average
10: Recruitment
Has your business done any of the following in the past five years in order to find skilled employees?
53%
48%
71%
27%
42%
49%
69%
74%
50%
51%
65%
15%
29%
41%
64%
70%
Recruited through social media
Marketed the advantages of working at your organisa+on
Offered training and advancement for lower-‐level employees
Used automated resume sokware
Outsourced recruitment to search or personnel firms
Used community employment agencies
Iden+fied internal candidates
Employee referral
Ontario
Na+onal average
11: Recruitment
When searching for skilled employees, would you say that resumes matter more than in the past, less than in the past
or about the same as always?
12: Recruitment
9%
10%
8%
13%
83%
76%
Ontario
Na+onal average
More Less About the same
How important to you is a potential employees online profile or footprint? Is it...?
13: Recruitment
11%
11%
48%
41%
22%
28%
18%
18%
Ontario
Na+onal average
Very important Somewhat important Not very important Not at all important
And how much effort would you say your company puts into customizing the recruitment approach in order to reach and
attract members of underrepresented groups?
14: Recruitment
12%
13%
41%
34%
46%
50%
Ontario
Na+onal average
A lot of effort Some effort Not much effort
Career Development in the Canadian Workplace: National Business Survey
Skills Gap: 3 Questions
15
There is a gap between the skill level and experience that prospective employees have, and what organizations in my
industry are looking for…
16: Skills Gap
24%
23%
58%
50%
16%
21%
1%
3%
Ontario
Na+onal average
Strongly agree Somewhat agree
Somewhat disagree Strongly disagree
37%
36%
15%
15%
47%
48%
Ontario
Na+onal average
Increased Decreased Stayed the same
“Strongly Agree/Somewhat Agree”: In the past five years, would you say that the skills gap in your
industry has increased, decreased or stayed the same?
Q16: “Strongly agree/Somewhat agree” Which of the following statements is closer to your own opinion:
The best way to close the skills gap is for…
17: Skills Gap
35%
49%
14%
43% 43%
13%
...Employers to offer more training to new employees
...Prospec+ve employees to beaer prepare themselves for
the labour market
Both/combina+on of the two
Ontario Na+onal Average
Career Development in the Canadian Workplace: National Business Survey
Soft Skills: 4 Questions
18
What soft skills are most important to you in an employee?
36%
37%
28%
30%
21%
11%
7%
12%
7%
5%
4%
10%
2%
8%
3%
5%
5%
2%
36%
29%
25%
23%
18%
11%
11%
10%
9%
8%
7%
6%
6%
5%
5%
5%
5%
4%
Posi+ve aptude
Communica+on skills
Teamwork skills
Strong work ethic
Interpersonal/customer service skills
Flexibility/adaptability
Honesty/integrity
Time management abili+es
Reliability/dependability
Problem-‐solving skills
Accountability
Dedica+on/passion
Self-‐confidence
Willingness/ability to learn
Goal-‐oriented
Work well under pressure
Competence/diligence
Presenta+on
Ontario
Na+onal average
19: Soft Skills
How easy or difficult is it to find people with these soft skills? Is it...?
20: Soft Skills
2%
3%
24%
27%
61%
50%
12%
17%
0%
1%
Ontario
Na+onal average
Very easy Somewhat easy Somewhat difficult Very difficult Depends on posi+on
If you are having difficulty finding technically skilled workers, is your organization more likely to...
21: Skills Gap
48%
33%
14%
62%
26%
9%
Hire someone with sok skills who is a good fit and provide
training
Keep searching un+l you find someone with the right
technical skills
Depends
Ontario Na+onal Average
Are senior level positions in your organization more likely to be filled by…?
22: Skills Gap
49%
23% 23%
58%
19% 15%
Current employees who have advanced within the
organiza+on
New employees brought in from other organiza+ons
Depends
Ontario Na+onal Average
Career Development in the Canadian Workplace: National Business Survey
Training: 8 Questions
23
Does your organization provide new employees with any of the following types of training?
90%
70%
35%
90%
2%
80%
65%
45%
88%
3%
Orienta+on
Mentorship
Appren+ceship
Job-‐specific training
Do not offer training
Ontario Na+onal average
24: Training
Would you say that your organization is very willing, somewhat willing, not very willing or not at all willing to hire and train new
employees who may lack in some technical skills?
25: Training
34%
39%
48%
43%
11%
11%
4%
5%
Ontario
Na+onal average
Very willing Somewhat willing Not very willing Not at all willing
Would you say that losing skilled employees in which you have invested training to other organizations is...?
26: Training
20%
25%
56%
39%
13%
21%
10%
14%
Ontario
Na+onal average
A great concern Somewhat of a concern Not really a concern Not at all a concern
Does your organization use any of the following to fill your labour needs?
62%
38%
30%
36%
45%
43%
39%
35%
34%
33%
Co-‐opera+ve educa+on programs
Volunteer opportuni+es
Appren+ceships
Wage subsidy programs
Internships
Ontario Na+onal average
27: Training
Does your organization provide ongoing training for long-standing employees?
28: Training
90%
8%
82%
17%
Yes No
Ontario
Na+onal Region
35%
15%
2%
46%
40%
19%
1%
39%
Technical
Sok Skills
Both
Depends
If “yes”, is the training you provide to staff technical in nature, or focused on sok skills, such as team building or diversity awareness?
Does your organization provide employees with professional development opportunities, such as conferences or workshops?
29: Training
80%
16%
73%
25%
Yes No
Ontario Na+onal Average
Does your organization offer formal coaching or mentoring programs for employees?
30: Training
49% 47%
44%
54%
Yes No
Ontario Na+onal Average
Career Development in the Canadian Workplace: National Business Survey
Youth Employment: 4 Questions
31
Which of the following do you think is the greatest reason unemployment is particularly high
for young workers under the age of 25?
16%
16%
4%
16%
20%
6%
8%
11%
18%
12%
4%
19%
12%
9%
11%
9%
A lack of real world experience
Older workers staying at their jobs longer
A lack of networking and job search skills
They are too demanding in the job they want
Fewer entry-‐level jobs available
Lack of sok skills
Lack of technical skills
Lack of communica+on skills necessary to convey abili+es in an applica+on or interview
Ontario
Na+onal average
32: Youth Employment
When recruiting job candidates, how much effort does your company put into customizing the recruitment approach in order
to reach young workers? Would you say...?
33: Youth Employment
15%
37%
44%
18%
40% 39%
A lot of effort Some effort Not much effort
Ontario Na+onal Average
Which of the following is your organization doing to attract younger workers?
73%
51%
40%
42%
40%
38%
24%
28%
55%
49%
38%
34%
31%
29%
24%
20%
Online job sites/boards
Recrui+ng through social media
Government sites
Recrui+ng on campuses
Taking part in job fairs
Offering paid internships
Offering unpaid internships
Recrui+ng through youth-‐serving agencies
Ontario
Na+onal average
34: Youth Employment
Would you say that hiring and training recent grads and young adults is part of your organization's
Corporate Social Responsibility?
35: Youth Employment
52%
40%
49% 47%
Yes No
Ontario Na+onal Average
Career Development in the Canadian Workplace: National Business Survey
Professional Development: 5 Questions
36
Would you say that you strongly agree, somewhat agree, somewhat disagree or strongly disagree with the following statement: Employers have a responsibility
to provide career management programs for their employees.
37: Professional Development
33%
27%
43%
44%
19%
21%
4%
8%
Ontario
Na+onal average
Strongly agree Somewhat agree Somewhat disagree Strongly disagree
Does your organization have career management programs for employees?
38: Professional Development
43%
54%
29%
68%
Yes No
Ontario
Na+onal 27%
38%
18%
27%
13%
24%
11%
29%
25%
19%
18%
16%
14%
9%
Individually tailored training/coaching
Career planning/training/ educa+on
Succession/ advancement programs
Skills development programs
Mentorship/ appren+ceship programs
Educa+on reimbursement/training
encouragement
Leadership programs
If “yes”, what are they?
Of the following, which presents the greatest challenge to offering career management programs? Is it...?
43%
43%
10%
2%
2%
33%
45%
13%
4%
2%
Cost
Time
Lack of exper+se
None of the above
Not our responsibility
Ontario
Na+onal average
39: Professional Development
How important would you say it is to your organization to provide employees the opportunities to reach their own career goals?
Is it...?
40: Professional Development
42%
44%
50%
42%
5%
6%
3%
5%
Ontario
Na+onal average
Very important Somewhat important Not very important Not at all important
Career Development in the Canadian Workplace: National Business Survey
Please visit the CERIC website at ceric.ca to download the National Business Survey Executive Summary
(available in English and French) and related information as it becomes available.
41