AT A RESTAURANT

4ºESO

VocabularyWAITER / WAITRESS

CHEF

Parts of a menuStarters/Appetizers

Main Courses (Meat/Fish/Vegetarian)

Desserts

Beverages (Coffee etc.)

Wine/Drinks List (sometimes on a separate menu)

VocabularyCUTLERY

TABLECLOTH

VocabularyBILL (Cuenta)

RECEIPT (Recibo)

TIP (Propina)

Places to eat outRestaurant

Snack bar

Fast food restaurant

BistroCafé

Dressing

Napkin

Order

Doggie bag (to take away your food)

EATING MEAT

MEDIUM RARE MEAT (al punto)

WELL DONE MEAT(muy hecho)

DISHESSTEAMED VEGETABLES

ROAST CHICKEN

BAKED POTATOES

BOILED RICE GRILLED SAUSAGES

FRIED EGGS

FOOD IDIOMS

TO HAVE A SWEET TOOTH

TO EAT LIKE A BIRD

TO EAT LIKE A PIG

“I COULD EAT A HORSE”

TO BE MOUTH-WATERING

BAD MANNERSDON’T

- WIPE YOUR MOUTH WITH YOU HAND- TALK ON YOUR MOBILE PHONE- SLURP YOUR SOUP- BURP- STRETCH AT THE TABLE- EAT NOISILY- TALK WHEN YOUR MOUTH IS FULL- SING AT THE TABLE- PLAY WITH YOUR FOOD

GOOD MANNERS

- ASK FOR PERMISSION TO LEAVE THE TABLE- EXCUSE YOURSELF IF YOU WANT TO LEAVE THE TABLE- PASS A PIECE OF FOOD IF NECESSARY- SAY “THANK YOU” AND “PLEASE”

MAKING A COMPLAINT POLITELY

“This is completely unacceptable”

“I have never been treated like this before”

”There is no need to raise your voice / lose your temper”

“I’m sorry, but I’m not going to talk to you if you continue talking to me in that tone”

“I refuse to leave until you…” “I just want you to understand the situation”

GETTING TO THE RESTAURANT -WAITER

• Good afternoon, sir/madam. May I help you?• Do you have a reservation?• Could you tell me your name?• Let me just check.• Would you prefer a table outside or inside?• I’m afraid there aren’t any free tables right now.

Would you mind waiting for 15 minutes?• Let me see. A table for two. Follow me, please.

GETTING TO THE RESTAURANT -CUSTOMER

• Good afternoon.• We have a reservation at two o’clock.• I’m afraid we don’t have a reservation.• Could it be possible to have a table

outside?• Oh, sure. We’ll wait.• Wonderful, thanks.

ORDERING THE MEAL - WAITER

• Here is the menu.• Could I suggest salad as a starter?• What would you like for a starter?• What would you like for the main course?• Would you like the meal to be rare,

medium or well?• And for you, sir/madam?• Would you like some bread with that?• What would you like to drink?

ORDERING THE MEAL - CUSTOMER

• Sure, thanks.• For a starter, I’d like the caesar salad.• For my main course, I’ll have the roast

beef.• Medium, please.• Yes, please. I’d love some bread.• I’ll just have some water, please.

COMPLAINING - WAITER

• Yes, sir. How can I help you?• I am terribly sorry about that.• You are right, sir.• We’ll change your dish immediately and

we won’t charge you for it.• I’m afraid the manager is not here today.• We could solve this problem without

writing a formal complaint.

COMPLAINING - CUSTOMER

• Excuse me, sir. • I’ve just had a problem with my dish.• Excuse me, sir. I’d like to complain.• As you can see, there is a fly in my soup.• I do believe this is completely unacceptable.• I would appreciate it if you could change it for

another dish.• I’d like to write a formal complaint.• Could I talk to the manager, please?• I’d like to have a compensation.

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AND LEARN SOME USEFUL

PHRASES

TASKIt is your turn to work. In pairs, you are going toprepare a role play at a restaurant. Thecustomer needs to complaint aboutsomething he/she disagrees with. Both, waiter(or waitress) and client MUST use formal andpolite language to solve the situation.