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Driving with Purpose: Logic Modeling the Standard iSites Migration
Shirah Hecht
Kathleen Stuart
June 4, 2015
The Challenge – Migrating Standard iSites
• 5,240 Standard iSites, 4570 of these are active
• No metadata about departments for iSites
• 6,624 unique administrator emails
• 682 of 1212 FAS iSites no known owner
• 668 of 1265 CA iSites no known owner
• 9,830 videos using VPT
• Four platform options not available to everyone
• Feature gap between platforms and iSites
• Timeline – September 2014 to June 2016
• Two person team
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FAS Known Departments
The Challenge – Working across Harvard
• FAS
– Over 153 departments, centers, groups
• Central Administration
– Over 115 departments, offices, groups
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Schools– DCE, GSD, GSE, HDS, HKS, HLS, HSPH
Libraries & Museums – Over 163 iSites
The Challenge – Finding Solutions
• Applications
– Course Catalog and Cross Registration
– Financial Aid Tool
– Calendar
• Custom group permissions
• Redirect and domain naming strategy
• Archiving
– Retention for academic content
– Preservation for relevant content
• Video hosting to replace VPT
• Export tool to simplify exporting content from iSites
• Granular permissions, office hours, dropbox, etc.
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We Needed More than a Project Charter
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We Needed More than a Project Charter
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We needed a Porsche
Program Evaluation and “Program”
INPUTS
resources needed, such as
funds or professional staff
THROUGH-PUT
the activity or process of the program itself
OUTPUTS
the results of the program for
people or other entities
The Logic Model
Holistic – visualizing the whole programProcess-orientation
Towards an articulated goal
Telling the Story with Data
Program
Internal Audienc
e
External Audience
Audiences for reporting and data:• Internal (management)• External (support)
Value of Logic Model
• Articulate how the program works- Shared internal conversation about goals
- Clarify mission and process
• Communicate to others about the program- Convey program goals and how they will be achieved
- Gain support and eyes on the process
- Demonstrate how the program works in a one-page overview
• Evaluate by tracking progress and program results- Create an “evaluation” or tracking plan
- Collect data relevant to decision-making internally
- Measure progress for internal and external audiences
Steps in the Process
1. Constituency Mapping
2. Identify Goals and Outcomes
3. Answer Questions to Complete Model:
– Beneficiaries/Users
– Activities by Program Staff
– Outputs vs. Outcomes
– Resources
4. Link Logic Model to Metrics and Reporting
Basic Logic Model
“Tearless” F lip Chart Headings
• If We Got it Right, What Would it Look Like? (Goal)
• Who Are We Trying to Serve? (User Experience)
• What Are the First Changes We Expect?
– Short-Term Outcomes
– Medium-Term Outcomes
– Long-Term Outcomes as Impact
• What Must be Done? (Activities)
• What Can be Measured/Counted? (Metrics)
• What Do We Need to Make it Happen? (Resources)
Where We Are Now
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Logic Models for:
– Communication
– Fit Gap Analysis
– Data and Preparation
– Site Migration
– Full Program
Where We Are Now
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Translation of Model to Plan
• Tasks
• Who
• Status
• Deadline
Where We Are Now
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Working towards achieving the outcomes we have defined:
• Sustainable web platforms that meet key customer needs
• Improved overall user experiences
• Strategic solutions to issues identified during discovery process
• Comprehensive, accurate reporting
• Repository of website data for future use
• Informed and satisfied customers
• Retirement of the iSites platform
Thank You!
iSites website http://standardisites.harvard.edu.
Logic Model Materials: http://pmo.huit.harvard.edu/defining-success
Contact
Kathleen StuartSenior Product Manager
Academic Technology [email protected]
Shirah Hecht, Ph.D.Program Evaluator
Academic Technology [email protected]
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