Download pdf - YOUR GLOBAL PARTNER IN DISASTER RECOVERY · 2019-05-22 · you need proven expertise to put your business operations back on track. Following a disaster, response is everything. With

YOUR GLOBAL PARTNERIN DISASTER RECOVERY

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Disaster can strike anytime, anywhere, and in many different

forms. How will you meet the challenge? BELFOR is the answer.

As the global leader in integrated disaster recovery and

restoration services, you can count on BELFOR for a rapid and

proven response, and workable solutions – solutions that

directly impact the financial implications of a disaster. We are

available – 24 hours a day, 7 days a week – wherever and

whenever you need us, no matter how difficult the situation.

STAY CALM

Impact Emergency Aid

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Recovery Reinstatement

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Ready for Service–

Single Source Solution–

Structure and Property Restoration–

Structural Dehumidification–

Contents Restoration–

Machinery and Equipment Refurbishment–

Electronics Restoration–

Document and Data Recovery–

Mould Remediation–

Major Loss Team–

Technical Expertise–

Business Continuity Services–

BELFOR Emergency Response Programme: RED ALERT–


RESPONSE IS EVERYTHING


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When you need us. Where you need us.

The moment disaster strikes the clock is ticking. Having the right response team

can mean the difference between recovery and failure. In the midst of chaos,

you need proven expertise to put your business operations back on track.

Following a disaster, response is everything. With more than 150 offices

throughout the world in 25 countries and 3,000 dedicated employees, no one

responds more quickly or more effectively than BELFOR. Our ability to provide the

right resources at any time of day or night gives you an advantage when you need

to recover. This refers to damage in apartments, small and medium-sized

production facilities, industrial plants, buildings, ships, hotels, as well as large-

scale losses after fires of any kind, floods or storm damage.

Being on site quickly allows us to assess the situation and prioritise and

implement responsible and effective mitigation procedures. Health and safety

issues are our first consideration. The ability to quickly secure property, erect

safety barriers or initiate emergency structural repairs to allow further aspects

of the response plan is essential for limiting the damage. Mitigating damage to

critical operational systems, computers, electronics, vital records, valuable

contents, machinery, stock and property is time-critical and directly impacts the

financial loss of any business. BELFOR has the in-house expertise, equipment and

technology to immediately address and implement the best response procedure

for every situation.


SINGLE SOURCE SOLUTION


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BELFOR provides the highest quality and most

comprehensive restoration services in response to

natural and man-made disasters and incidents involving

technical failure. By maintaining effective, full-service

offices across the world, we can immediately draw from

a diverse range of in-house experts, capabilities and

technologies, utilising our resources to complete your

recovery, no matter how large or small.

The pathway from disaster to recovery involves many

important decisions that need to be considered carefully

and implemented correctly to avoid unnecessary detours.

With our understanding of restoration and reconstruction

we know that one decision often impacts many others,

and must be considered from an overall view of the

project. Even a stand-alone service that may appear at

first to present considerable benefits may not be the

best solution in the complete recovery process. Only with

a unique understanding of complex losses as well as

the total restoration process, can the very best solution

be realised.

BELFOR is the leader in professional service delivery and

project management accountability, providing assurance

to all parties of the most direct route to completely

satisfactory project performance. We weigh up the bene-

fits and costs of current technologies and procedures to

determine the quickest and most cost-effective method

of quality restoration and reconstruction. We then

implement procedures with the utmost precision and

care. Around the world BELFOR turns chaos into orderly

recovery and ensures continuity of operations. With a

proven track record of service, integrity and success you

can count on BELFOR.

As a BELFOR customer, you will deal with the most

experienced, single-source service provider in the

industry. We deliver a comprehensive range of services,

combined to produce a bespoke solution to ensure your

recovery is as fast and efficient as possible.

Access to resources worldwide

There are few experts in the world with outstanding know-

how in the restoration business. Fortunately we employ

most of them. Our specialised Technical Support Division

ensures our worldwide leadership in industry tech-

nologies, restorative treatments and applications.

Know-how means gathering all the valuable experiences

of highly trained experts from a host of disciplines:

Document technicians

Mould experts

Chemical scientists and engineers

Engineers for machines,electronics and structures

Accredited technicians for dryingtechnology and measurement

Accredited engineers for asbestos removal

Environmental scientists

Accredited contingency planners

Experienced restoration practitioners forseminars and training

Physicists

Environmental scientists


THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS


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STRUCTUREAND PROPERTY RESTORATION


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Following a fire, flood or contamination incident, the

immediate effects on a building are often clearly visible.

However the hidden damages which can lead to long term

risks and defects are not always so obvious.

Contamination can be a serious hazard, and BELFOR will

fully investigate the extent of this by undertaking swab

samples to analyse and profile the extent of the

contamination. Detailed site evaluations, reports,

specialist advice and recommendations to enable

appropriate and rapid decisions are also undertaken

straight away. The latest restoration techniques for

drying, decontamination and deodorisation are then

deployed to ensure that the structure and environment

are returned to a condition for safe occupation in the

shortest possible time.

Whether the property owner has a preferred or in-house

contractor, or the building is still under construction,

BELFOR works closely with the main contractor providing

clear, concise technical advice and restoration expertise

to assist the recovery.

BELFOR is fully conversant with construction regulations

in each country and, in all instances, provides a dedicated

project manager as the single point of contact for the

property owner, loss adjuster and insurer. Risk

assessments and methodologies are also produced for

each project, ensuring that the correct health and

safety procedures are always adhered to.



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STRUCTURAL DEHUMIDIFICATION


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The science of drying

Damage mitigation is directly correlated to response time and the utilisation of

effective restoration techniques. BELFOR is therefore prepared to respond to a

loss site in the shortest possible time.

BELFOR’s dehumidification capacity is among the best in the world. From

depots and offices throughout the world, we respond quickly and implement

solutions – with the most up-to-date technology available. Time is critical and

environmental control can make the crucial difference in saving valuable

machinery, electronics and stock from the effects of corrosion.

BELFOR understands the critical differences between effective restoration and

time-sensitive reconstruction techniques. We present a common-sense approach

and practical solutions to address your priorities.


CONTENTS RESTORATION


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BELFOR specialises in the detailed cleaning of all

contents. Each single item, from a valuable piece of

furniture to the equipment of a whole office, needs proper

individual assessment and restorative treatment before

it can be returned to use.

BELFOR only recommends procedures which further our

goal of restoring your operations cost-effectively and

efficiently. Our research and development team creates

professional cleaning agents and protocols to ensure

restoration success. BELFOR invests heavily in new

technology, for example restorative air washing, which

removes all particles from contents that are usually

difficult to restore.



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MACHINERY AND EQUIPMENTREFURBISHMENT


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Following a fire, flood or other form of contamination, manufacturing equipment,

machinery, mechanical parts and work in progress can suffer irreparable damage

from corrosion, abrasion or seizure. Immediate stabilisation can be accomplished

by protecting affected surfaces and through effective environmental control that

can often alleviate the costs and time involved in acquiring replacement items.

Not only can restoration achieve considerable financial savings – up to 90%

compared to the replacement cost – but more importantly it is the quickest way

of ensuring the speedy resumption of business and the retention of key

customers.

Important manufacturing items such as key tooling, injection moulds, testing

facilities and even work in progress may take months to replace even if the

current drawings are available. Restoration offers a valuable, cost-effective

solution to this problem.

Where lengthy replacement lead times are involved, interim decontamination and

restoration can allow manufacturing operations to continue while replacements

are obtained, even though long-term reliability cannot be guaranteed.

Our trained technicians work with equipment manufacturers and the client’s own

staff to ensure total confidence is maintained throughout the recovery

process. And, when machinery requires repair or remanufacture in addition to

decontamination procedures, our BELFOR machinery specialists can provide the

necessary expertise to complete total restoration and proper re-instatement of

the machinery.


ELECTRONICS RESTORATION


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Effective response is critical to the restoration of

electrical equipment and power systems affected by fire,

water and other contaminants.

Whilst electronic equipment, such as computers, is

surprisingly resilient to even the worst forms of

contamination, proper mitigation is required to prevent

long-term damage and safeguard the equipment’s future.

With over a quarter of a century of research, development

and recovery experience in electronics restoration,

BELFOR provides a total solution for a diverse range of

items from desktop computers and servers to power

station control systems and medical equipment as well

as semiconductor plants.

Our highly skilled technical staff, working on-site or in our

special technology centres, utilise the latest technology

to ensure that inspection, decontamination and testing

of all equipment is carried out to the highest standards.

Our methods, which include the use of static dissipative

workstations and flooring, specially developed chemical

processes and ultrafast vacuum drying techniques,

operate to approved quality systems. And, through close

cooperation with manufacturers and service

representatives throughout the restoration and

certification process, we can safeguard maintenance and

warranty agreements.



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DOCUMENT AND DATA RECOVERY


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BELFOR has the most sophisticated document recovery

equipment of any restoration contractor in the industry.

Whether you need vacuum freeze drying, thermal freeze

drying, molecular sieve, microwave and irradiation

technology or more standard forms of remediation such

as low vapour-pressure dehumidification, BELFOR offers

the most appropriate solution to fit your needs.

BELFOR’s computerised inventory management system

gives you rapid access to materials undergoing

restoration. We are also experienced in the handling,

packing and recording of valuable documents such as

photographs, medical records and library material, to

ensure that they are returned in the same order as when

they were received for treatment. From an individual

medical file to an entire library system, BELFOR is the

leader in paper recovery.

With regard to electronic storage media, data loss may

be caused by a virus, disk crash, back up failure, errors

when upgrading or installing software, lack of

maintenance, or simply by accident. In extreme situations,

the storage unit may even have been submerged under

water or rescued from a fire. Whatever your predicament,

BELFOR has a solution. Experienced engineers are ready

to help you 24/7, with optimal results at minimal risk.

We offer restoration of:

audio tapes

blueprints

books

compact disks

data files

diskettes

documents

drawings

files

film

laser disks

library materials

magazines

magnetic media

maps

microfiche

microfilm

negatives

paintings

parchment

photographs

plans

slides

transparencies

vellum

video tapes

vital records

whiteprints

X-rays



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MOULD REMEDIATION


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BELFOR offers comprehensive mould abatement and remediation services. We

offer common-sense approaches and solutions which deal with reality, not

exaggerating the problem.

At BELFOR we have mould experts with many years of experience in the treatment

of water and mould.

Our expertise is in demand throughout the world, and we have performed

remediation work in schools, libraries, hospitals, nursing homes, apartment

complexes, office buildings, technical plants, hotels and private homes, to name

but a few.

BELFOR follows a set of protocols to ensure the return of infected areas to safe,

healthy environments. You can count on BELFOR for the highest quality response

and service in the industry.


MAJOR LOSS TEAM


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Operating throughout the world

BELFOR is the recognised expert when recovery and

restoration following major fires, wide area floods or

other catastrophic disasters is required quickly and

efficiently. Damage to buildings, machinery, electronics,

documents and data is assessed, mitigated and restored

ensuring the requirements of all parties are met in full.

Contamination assessments, incident reporting and

photographs can be provided, to accelerate the claims

process and sanction loss containment activity without

delay.

Many of the larger adjusting companies have harnessed

their expertise for commercial claims handling into

specialist units which are able to tackle either

catastrophic or more technically demanding claims with

greater efficiency and speed. Against this background,

BELFOR has also focused its skills and expertise for

dealing with just these types of technical or major

disaster and infrastructure recoveries by creating Major

Loss Teams across the world. Teams dedicated to

ensuring complex or catastrophic losses are mitigated,

and that the recovery project is effectively managed,

whilst guaranteeing efficient cost control.



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TECHNICAL EXPERTISE


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We will get you back to business as fast and as cost effectively as possible. As

the world's best resourced disaster recovery organisation, we provide you with

comprehensive support, offering outstanding logistical skills, trained personnel

and customised solutions for any kind of fire or water damage.

Our Technical Support offers:

• Training & development of staff.

• Audits, certification, quality assurance.

• Applied research and development of chemicals and restoration procedures.

• Latest technical information available on the BELFOR-intranet.

Our staff work on chemical and physical problems both at incident sites and in

our own laboratories. We are also constantly developing new solutions. Our

service combines a scientific base with extensive experience from damage

situations.

We use the technical experience and capabilities of our well-equipped central

laboratories for consistent development of our restoration technologies. Our

standards in quality control and technical transparency match the requirements

of even the most demanding of customers. Over many years this technical

support has enabled us to continuously push the boundaries of restoration. Even

in sensitive areas, like clean rooms in semiconductor factories, our technical

support team provides the technical excellence which makes recoveries in this

field possible.


BUSINESS CONTINUITY SERVICES


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Consultancy and training through experience

Disasters cost businesses money, so why incur extra

costs by being unprepared? Companies with

management foresight put procedures in place to survive

such disasters, stay in the market and safeguard market

share – taking advantage of the training and consultancy

services provided by BELFOR.

Consultancy designed to prepare your

organisation

As the world's leading disaster management and planning

company we bring you our practical experience of

recovering thousands of homes and businesses each

year, giving us a unique perspective on planning,

surveying, and risk analysis in the real world.

These consultancy services fall into the following

categories:

• Advice on contingency measures relevant to your

organisation.

• Preparation and practice of disaster emergency

response plans.

• Emergency response, crisis control, disaster recovery

and business continuity.

Through our mentoring services we will work with your

company's management team to facilitate the assembly,

auditing and testing of your plan. We will train your

personnel who will be tasked with managing the recovery.

Training designed to prepare your organisation

No plan or procedure is complete until the teams who

must deliver the results are trained and competent in

their actions. BELFOR's portfolio of training courses

ensures that your key personnel are prepared to recover

your business. Our unique, practical experience is

available to you through training courses which cover

recovery team preparedness, salvage, mitigation and fire

awareness. All courses can be tailored to your personal

requirements.


DISASTERS HAVE NO RESPECT FOR BUSINESSESLARGE OR SMALL


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Business Continuity Exercising

Business Continuity Plans can be progressively tested to confirm that

maximum benefit will be achieved. The Methodology consists of the following

phases:

Phase 1: Plan Audit - BELFOR will comment on the overall effectiveness of the

plans and may suggest adjustments to the plans before any further test phases

are commenced.

Phase 2: Plan Walk Through - This phase will increase the awareness of all

participants as to their role. Test modules will be used to ensure a constant and

structured approach.

Phase 3: Scenario Workshop - A test scenario is compiled based on realistic

circumstances. The participants will be asked to invoke the plans and to perform

their individual roles in order to recover from the predicament.

Familiarisation with client’s facilities

Specific attention is paid to the location and priority for salvage and restoration

of equipment and documentation. The effects of smoke, fire or water are such

that immediate action is usually essential including the freeze drying of critical

documents. Significant factors are indicated with grid references on a site plan.

If your crisis management team is called into action, or if, for example, the fire

brigade is required, this document and the information it contains can be a vital

component aiding prompt decision-making towards a recovery programme.


WHEN THE WORST HAPPENS,IT PAYS TO BE PREPARED


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Your response is critical!

Your response and actions during the first 24 to 48 hours

of a disaster may be critical in determining whether your

business ever fully recovers.

Your recovery team has only one opportunity to get it

right.

Do you want to leave this to chance or do you want the

expertise and experience of the professionals at your

side?

Effective pre and post-disaster planning and

management have never been as important as they are

today. Whatever the cause, damage from fire, flood and

explosion is now an established risk to every business,

and arson and vandalism are an ever growing menace.

Our emergency response programme: RED ALERT

Our practical knowledge of disasters has been developed

into an international priority response service.

With many years of experience in Disaster Recovery and

Business Continuity, BELFOR can help you put procedures

in place to ensure your business is operational again in

the shortest possible time after an incident occurs.

Our RED ALERT programme, developed by the world’s

premier disaster recovery and damage limitation

organisation, cannot prevent these emergencies from

happening, but we can, and do, limit the financial and

personal havoc they can cause.

This programme provides you with:

• Emergency service via a dedicated emergency phone

number, at all hours of the day or night.

• Expert assistance in emergencies situations – from a

major fire to area floodings.

• Rescue and protection of your assets the moment the

RED ALERT team reaches the site.

• On the spot damage assessment.

The RED ALERT service is structured to work with your

own emergency procedures, to provide total disaster

management so that, when disaster does strike,

everyone concerned is prepared for it and is operating in

unison. This allows the RED ALERT three stage action plan

to be initiated with the utmost speed and effectiveness:

• To make the premises safe and secure, prevent further

damage and recover what is immediately salvageable.

• To assess the extent of the damage.

• To restore premises, equipment and business to full

working order.

A programme for recovery

In the majority of disasters, business interruption and

consequential damage is far more serious than the purely

physical losses. The loss of records, the disruption or

cessation of business and the erosion of staff and

customer confidence can be fatal. It is therefore crucial

to re-establish your operational capability as quickly as

possible.

To ensure recovery, it is vital that the right combination

of specialised decontamination and technical resources

should be deployed as soon as possible. We will stabilise

the situation and mitigate losses to property, stocks,

documentation and data, machinery, equipment and

electronics, keeping damage to an absolute minimum.


Response 24/7, 365 days a year

Due to our worldwide presence in 25 countries, BELFOR’s experts can be at the

scene of an incident in most parts of the world within a very short space of time

after the initial phone call. This unmatched speed of response is one of the

programme’s most important advantages, but by no means the only one.

A tiered service

Our RED ALERT programme prepares you for any eventuality, so you are spared

the time-consuming task of co-ordinating recovery and refurbishment after a

disaster. This leaves you to concentrate on keeping your business in business.

BELFOR has a level of service to meet the needs of all types and sizes of

organisation, including an international response.


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Emergency Numbers (24/7)

Australia +61 - 2 - 9748 - 1370

Austria 0800 - 22 22 22*

Belgium 0800 - 24 24 7*

Canada 888 - 432 - 1123*

Czech Republic +420 - 602 - 380 959

France +33 - 1 - 49 82 90 10

Germany 0180 - 12 34 56 6*

Hungary 06 - 80 - 630098*

Ireland +353 - 1 - 835 3580

Israel 1 - 800 - 380 000*

Italy 800 - 82 01 89*

Japan +81 - 90 - 7424 3401

Netherlands 0900 - 43214321*

Poland 0800 - BELFOR*

Portugal +34 - 91 - 490 59 30

Singapore +65 - 6848 - 1110

South Africa +27 - 11 - 792 71 75

Spain +34 - 91 - 490 59 30

Sweden +46 - 70 - 313 53 70

Switzerland +41 - 41 - 455 01 18

Taiwan +886 - 2 - 2657 0456

Thailand +66 - 2 - 369 2950

Turkey +90 - 532 213 8083

United Kingdom +44 - 1827 - 307630

USA 800 - 856 33 33*

*only available from inside the country

For any country not listed here please contact

the headquarters in Duisburg, Germany:

[email protected]

ALWAYS AT YOUR SERVICE –WORLDWIDE



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FOR FURTHER INFORMATION

PLEASE CONTACT:

BELFOR International GmbH

Franz-Haniel-Platz 6-8

47119 Duisburg

Germany

Phone: +49 (0) 203 806-8601

Fax: +49 (0) 203 806-8603

E-Mail: [email protected]

www.belfor.com

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