8/12/2019 Workplace Violence 20121
1/41
Your Host
Linda Robinson, PHR Training & Development
Manager, CPEhr 20+ years of HR and managerial
experience in hospitality, food &beverage, gaming andmanufacturing industries
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
2/41
CPEhr Management Trainingpresents
Prevent & DiffuseWorkplace
Violencecopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
3/41
Scope of the Problem
Over 2 million victims ofworkplace violence each year1 in 6 violent crimes occur at workOne of the 4 main causes of job-related deaths for all employees
Violence is the #1 cause of deathin the workplace for womencopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
4/41
Goals
Understand the causes ofworkplace violence
Recognize warning signs of violent behaviorKnow the right actions to takeKnow the policy requirements
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
5/41
Effective Steps
EducationObservation
ConfrontationSecurity Measures
InterventionReporting
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
6/41
Whos at Risk? All employeesSome may face a greater risk: employees who work with the
public off-site employees night workers
employees who travel forbusiness employees who handle money
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
7/41
External ThreatsFormer employeesFriends or relatives ofemployees
Healthcare: patients or familymembers of patientsCustomers or vendorsRobbers/burglarsTerrorists
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
8/41
Internal Threats
Aggressive or violentemployees
Disgruntled employees towardssupervision
Co-workers toward each other
copyright 2012CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
9/41
Types of Threats
Veiled Observe body language
Conditional Goal is to intimidate
Direct Declared intent to hurt
copyright 2012CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
10/41
8/12/2019 Workplace Violence 20121
11/41
8/12/2019 Workplace Violence 20121
12/41
General Warning SignsPsychological deteriorationDecreased or inconsistent
job functioningSocial isolationMarked deterioration inpersonal hygiene
Other major personalitychangescopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
13/41
Additional Signs
Fascination with weapons Alcohol or drug abuse
Extreme stress Anguish over employment
decisionsHistory of violent incidents
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
14/41
Levels of Anger Psychologists generally categorizeviolent behavior in the workplaceinto 4 levels
Awareness of the symptoms ofeach level can greatly reduce andeven eliminate violence
Awareness can allow anopportunity to spot behavior beforeit becomes dangerous copyright 2012CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
15/41
Level 1Individual upset, behavior begins to
change Sensitive to criticism/takes things
personally
Passive-aggressive behavior possiblyincluding procrastination andtardiness
Sarcasm, irritable, frustrated Job performance still within norms Facial: frowns, staring, grimacing
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
16/41
Level 2Pronounced, discernable escalation
Dehumanizing insults, angry remark,slurs
Criticism of others including company
More emotional, less rational Job performance impacted (errors,
difficulty concentrating, complainingto others)
Tight, fast, jerky body movementscopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
17/41
Level 3
Escalating physical, emotional,
psychological activity Yelling, shouting, profanity Throwing of objects, door slamming,
pacing Combative with threats (vague tospecific)
Blames others Rationally limited, becoming morevisually oriented/tunnel vision
Extensive self-talkcopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
18/41
8/12/2019 Workplace Violence 20121
19/41
Effective Steps
EducationObservation
ConfrontationSecurity Measures
InterventionReporting
8/12/2019 Workplace Violence 20121
20/41
8/12/2019 Workplace Violence 20121
21/41
Face-To-Face
Determine an escape routeMaintain a safe distance
Establish non-aggressive eyecontact
Keep an even tone of voicecopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
22/41
Face-to-Face with an Armed Aggressor
Dont try to disarm the aggressorDo exactly what you are toldDont make any sudden movesSpeak carefully and sparinglyGo for cover or run only if safe todo soKeep hands visible
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
23/41
Effective Steps
EducationObservation
ConfrontationSecurity Measures
InterventionReporting
8/12/2019 Workplace Violence 20121
24/41
8/12/2019 Workplace Violence 20121
25/41
Security Measures
Always report: Unusual or unexpected
deliveries Any threats from people
outside the company Any signs of break-ins or
missing itemscopyright 2012CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
26/41
Additional Security
Take appropriate precautionswhen working late
Advise building security if youare staying late
If youre being attacked, yell toalert others; use a whistlecopyright 2012CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
27/41
Effective Steps
EducationObservation
ConfrontationSecurity Measures
InterventionReporting
8/12/2019 Workplace Violence 20121
28/41
InterventionDeal with threatening behaviorright awayReview the policy with problem
employeesDiscuss the situation with HRRefer problem employees forcounseling (EAP or private)
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
29/41
Intervention: Follow-up
Monitor the employeesbehavior Use progressive discipline asneeded
Assess the violent potentialof terminated employees
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
30/41
8/12/2019 Workplace Violence 20121
31/41
8/12/2019 Workplace Violence 20121
32/41
Always Report
Reporting may prevent moreserious incidents and gives thetroubled individual anopportunity to receive guidance
Immediately report to yourmanagement, HR or securitycopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
33/41
Incident Reports
Date, time, and locationName of aggressor
Name of complainant/victimWitnesses
Summary of incident Action takencopyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
34/41
Helping Victims of Violence
Get medical assistancefor victims
Tell them what is beingdone to resolve the problemListen to their concernsHelp them get back to work
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
35/41
8/12/2019 Workplace Violence 20121
36/41
Domestic ViolenceCosts employers $728 milliondollars in lost productivity eachyear and $7.9 million dollars in paidworkdays lost each year
20% of domestic abuse andviolence can be enacted at theworkplaceNot gender specific, can impact upto 40% of women and up to 30% ofmen
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
37/41
Policy Considerations
Purpose of a violenceprevention policyZero tolerance for violenceEmployee involvementYour role in communicatingand promoting the policy
copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
38/41
SummaryRealize that workplace violence is areal and present dangerKeep alert for signs of trouble
Follow all security measuresTake immediate action to deal withthreatening or violent behaviorReport all threats or violentbehavior copyright 2012 CPE HR, Inc. All rights reserved
8/12/2019 Workplace Violence 20121
39/41
8/12/2019 Workplace Violence 20121
40/41
HRCI Credit
Program ID: ORG_PROGRAM - 130280Title: Prevent & Diffuse WorkplaceViolence
Start Date: November 29, 2012End Date: November 29, 2012Recertification Credit Hours Awarded:1.0Specified Credit Hours: General
Copyrig ht 2012 CPE HR, Inc. All r ight s reserv ed
8/12/2019 Workplace Violence 20121
41/41
Linda Robinson, PHRTraining & Development Mgr
Presented by:
Copyright 2012 CPE HR, Inc. All rights reserved