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WORKPLACE VIOLENCE WORKPLACE VIOLENCE © Command Security. All rights reserved. Printed in the United States of America. No part of this presentation may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or use of any information-storage or retrieval system, for any purpose without the express written permission of Command Security. Registered trademarks of Command Security and its’ subsidiaries in the United States are used throughout this work. Use of trademark symbols “TM” is limited to one or two prominent trademark usages. Trademarks understood to be owned by others are used in a non-trademark manner for explanatory purposes only, or ownership by others is Module 5 Module 5

Workplace violence ppt

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Page 1: Workplace violence ppt

WORKPLACE VIOLENCEWORKPLACE VIOLENCE© Command Security. All rights reserved. Printed in the United States of America. No part of this presentation may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or use of any information-storage or retrieval system, for any purpose without the express written permission of Command Security.

Registered trademarks of Command Security and its’ subsidiaries in the United States are used throughout this work. Use of trademark symbols “TM” is limited to one or two prominent trademark usages. Trademarks understood to be owned by others are used in a non-trademark manner for explanatory purposes only, or ownership by others is indicated to the extent unknown.

Module 5Module 5

Page 2: Workplace violence ppt

Classroom ProceduresClassroom Procedures

Risk AssessmentRisk Assessment

About MeAbout Me

Page 3: Workplace violence ppt

August 3, 2010

Page 4: Workplace violence ppt

DEFINITION OF WORKPLACE VIOLENCE

DEFINITION OF WORKPLACE VIOLENCE

• Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting

• A workplace my be any location either permanent or temporary where an employee performs any work-related duty

• Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting

• A workplace my be any location either permanent or temporary where an employee performs any work-related duty

Page 5: Workplace violence ppt

ACTS OF WORKPLACE VIOLENCEACTS OF WORKPLACE VIOLENCE

• Aggravated assault• Sexual assault• Product tampering• Sabotage• Homicide• Acts committed during robberies

• Aggravated assault• Sexual assault• Product tampering• Sabotage• Homicide• Acts committed during robberies

Page 6: Workplace violence ppt

IS WORKPLACE VIOLENCE AN EPIDEMIC?

IS WORKPLACE VIOLENCE AN EPIDEMIC?

• The Center for Disease Control says:

– Workplace violence has reached “epidemic proportions”

– There are roughly 111,000 violent incidents per year

– There are roughly 50 - 1,000 workplace homicides per year

• The Center for Disease Control says:

– Workplace violence has reached “epidemic proportions”

– There are roughly 111,000 violent incidents per year

– There are roughly 50 - 1,000 workplace homicides per year

Page 7: Workplace violence ppt

WORKPLACE VIOLENCEWORKPLACE VIOLENCE• Is the second leading cause of death in the

workplace overall

• Is the leading cause of death in the workplace for females

– 1 out of 20 women will be the victim of a stalker

• Is the second leading cause of death in the workplace overall

• Is the leading cause of death in the workplace for females

– 1 out of 20 women will be the victim of a stalker

Page 8: Workplace violence ppt

WHAT CAUSES VIOLENT ACTS?WHAT CAUSES VIOLENT ACTS?

• Disgruntled employees

• Domestic disturbance

• Delusional person

• Disgruntled employees

• Domestic disturbance

• Delusional person

Page 9: Workplace violence ppt

DISGRUNTLED EMPLOYEEDISGRUNTLED EMPLOYEE

• Long tenure

• Stressor causes violence

• End of the line

• Long tenure

• Stressor causes violence

• End of the line

Page 10: Workplace violence ppt

DOMESTIC DISTURBANCEDOMESTIC DISTURBANCE

When violence spills over into When violence spills over into the workplacethe workplace

When violence spills over into When violence spills over into the workplacethe workplace

Page 11: Workplace violence ppt

A DELUSIONAL PERSONA DELUSIONAL PERSON

• Usually acts against what they perceive to be wrong

• Has little or no connection to the organization

• Usually acts against what they perceive to be wrong

• Has little or no connection to the organization

Page 12: Workplace violence ppt

WHO COMMITS WORKPLACE VIOLENCE?

WHO COMMITS WORKPLACE VIOLENCE?

• Employee• Former Employee• Contractor• Customer• Vendor

• Employee• Former Employee• Contractor• Customer• Vendor

Page 13: Workplace violence ppt

WHAT IS THE “PROFILE” OF A PERPETRATOR?

WHAT IS THE “PROFILE” OF A PERPETRATOR?

THERE IS NO THERE IS NO SET PROFILE!SET PROFILE!

THERE IS NO THERE IS NO SET PROFILE!SET PROFILE!

Page 14: Workplace violence ppt

PATTERNS AND PROFILESPATTERNS AND PROFILES

• Look for patterns rather than individual warning signs

• Profiles may help identify potential problems but they are not all inclusive or exclusive

• Look for patterns rather than individual warning signs

• Profiles may help identify potential problems but they are not all inclusive or exclusive

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INDICATORS OF A PERPETRATORINDICATORS OF A PERPETRATOR• Male• 30 - 50 years old• Problem employee• History of violent behavior• Intimidates others• Possible substance abuse• Paranoid• Can’t take criticism• Holds a grudge

• Male• 30 - 50 years old• Problem employee• History of violent behavior• Intimidates others• Possible substance abuse• Paranoid• Can’t take criticism• Holds a grudge

You talkin’ to me?You talkin’ to me?

Page 16: Workplace violence ppt

SIGNS TO LOOK FORSIGNS TO LOOK FOR• Obsessed with guns, gun magazines• Interested in past acts of violence in the

workplace• Makes open or veiled threats• Obsessed with job• Loner

• Obsessed with guns, gun magazines• Interested in past acts of violence in the

workplace• Makes open or veiled threats• Obsessed with job• Loner

Page 17: Workplace violence ppt

WHY DO SOME ACT OUT?WHY DO SOME ACT OUT?

THEY HAVE NO SUPPORT SYSTEMTHEY HAVE NO SUPPORT SYSTEM THEY HAVE NO SUPPORT SYSTEMTHEY HAVE NO SUPPORT SYSTEM

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WHY ARE MORE MEN PERPETRATORS?

WHY ARE MORE MEN PERPETRATORS?

• More aggressive

• Taught not to seek help

• Often told to “be tough”

• More aggressive

• Taught not to seek help

• Often told to “be tough”

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30 - 40 % COMMIT SUICIDE OR 30 - 40 % COMMIT SUICIDE OR “SUICIDE BY COP”“SUICIDE BY COP”

30 - 40 % COMMIT SUICIDE OR 30 - 40 % COMMIT SUICIDE OR “SUICIDE BY COP”“SUICIDE BY COP”

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WHAT CAN AN WE DO?WHAT CAN AN WE DO?• Provide job skills training

• Provide counseling

• Provide job skills training

• Provide counseling

Page 21: Workplace violence ppt

SECURITY OFFICER’S ROLESECURITY OFFICER’S ROLE• Educate

• Listen

• Work with Management

• Educate

• Listen

• Work with Management

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EDUCATE THE WORKFORCEEDUCATE THE WORKFORCE

Workplace violence can and Workplace violence can and does happendoes happen

Workplace violence can and Workplace violence can and does happendoes happen

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SUPERVISORS ROLESUPERVISORS ROLE• Be prepared to listen to your employee concerns

• Notify Human Resources of a potential problem

• Notify security employees of a potential problem

• Be prepared to listen to your employee concerns

• Notify Human Resources of a potential problem

• Notify security employees of a potential problem

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PREPARE A RESPONSE PLANPREPARE A RESPONSE PLAN

• Analyze past incidents

• Assess potential for violence

• Assess preparedness

• Analyze past incidents

• Assess potential for violence

• Assess preparedness

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DEVELOP A RESPONSE TEAMDEVELOP A RESPONSE TEAMInclude:• Employee Assistance Personnel• Medical Professionals• Law Enforcement - Guard Force - Local Police

Include:• Employee Assistance Personnel• Medical Professionals• Law Enforcement - Guard Force - Local Police

Page 26: Workplace violence ppt

WHY DON’T EMPOYEES REPORT SUSPICIONS?

WHY DON’T EMPOYEES REPORT SUSPICIONS?

• Fear of becoming a target

• Fear of retaliation

• Don’t want to get involved

• Fear of becoming a target

• Fear of retaliation

• Don’t want to get involved

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DON’T LET WORKPLACE DON’T LET WORKPLACE VIOLENCE BECOME AN VIOLENCE BECOME AN

EPIDEMICEPIDEMIC

DON’T LET WORKPLACE DON’T LET WORKPLACE VIOLENCE BECOME AN VIOLENCE BECOME AN

EPIDEMICEPIDEMIC

Page 28: Workplace violence ppt