•An introduction to Citizens Online•What we have done•What we’ve found out•Where we’re heading to…•How you can get involved
The next 45 minutes (brace yersel’)
Our stats for three years
• Number of individuals made aware of the benefits of digital inclusion, through presentations, workshops and open days : 9950
• Number of learners undertaking 4+ hours of study: 1500
• Over 300 community groups engaged • Train the trainer: 30 sessions (within the
last year)
• Demographics have shifted from older people to unemployed.
• For older learners the links to independent living still need to be made clearer.
• 80% of unemployed learners say their Internet skills are helping them search for work and 13% have found work.
• Confidence at the end of the session determines success of being online 1 year later.
• 55% encouraging friends and family to use the Internet. • In the Highlands – 67% were online after 12 months, all
regular users. • 55% had no ongoing support.
What we’ve found
We need a ‘more than this’ approach
• Internet uptake has levelled off • People moving offline, after previously
being online. • Low uptake of e-Government and banking
compared with Europe • Being online is more than a binary activity • Technology constantly evolving • No clear local lead to ensure that all
partners work to a common strategy
Community Issues
• Insufficient capacity to engage learners • Community access points are under
threat, not in area of greatest need • Motivation for offline individuals is low • Learners directed to training without any
assessment of their existing skills or additional needs
• Training doesn’t meet need • Lack of ongoing informal support
available
Our Digital Zone - Current Offerings
• Skills Sessions and modelling
• Digital JOY for third sector groups (volunteers and staff)
• Train the Trainer and support for anyone offering digital inclusion activity
• Systemic model