What CQC do
CQC are the health and social care regulator for England
CQC register and monitor all health and social care providers in the country to ensure they meet agreed standards
Registration only happens once it is not an annual process – after registering the focus moves to monitoring compliance
Legislation
CQC, their role and responsibilities are set out in the Health and Social Care Act 2008
It sets out ‘Regulations’ – requirements for quality and safety that all providers must meet as well as the registration process
Not complying with the regulations is an offence
The essentials standards
CQC has produced a document called the Essential standards
This clarifies what it means to meet the regulations set by the Government
The standards do not change between sectors – but some will be more relevant to primary care
CQC registration and standards
There are 16 essential standards of quality and safety, which come under five main areas of care:
Treating people with respect and involving them in their care
Provision of care, treatment and support that meets people’s needs
Caring for people safely and protecting them from harm
Staffing
Management
Treating people with care and respect and involving them in their care
Outcome 1: Respecting and involving people who use the service
Outcome 2: Consent to care and treatment
Provision of care , treatment and support that meets peoples needs
Outcome 4: Welfare of patients/ personalised care treatment and support
Outcome 5: Nutritional needs
Outcome 6: Co-operating with other providers
Caring for people safely and protecting them from harm
Outcome 7: Safeguarding from abuse
Outcome 8: Infection control and cleanliness
Outcome 9: Safe management of medicines
Outcome 10: Safety and suitability of premises
Outcome 11:Safety / availability / suitability of equipment
Staffing
Outcome 12:Requirements relating to workers
Outcome 13: Staffing
Outcome 14: Supporting workers
Management
Outcome 16: Assessing and monitoring the quality of service provision
Outcome 17 : Complaints
Outcome 21: Records
Where are we at ?
• We have completed the registration process and in doing so have declared our compliance against the 16 standards
• Dr Riches is registered manager- legally responsible for ensuring that provider is compliant
• Our registration has been accepted
• From April we are to expect a two yearly inspection to assess our compliance – this is likely to be at 48hrs notice and will focus on 4 of the outcomes
• Inspection teams will use published evidenced, our website and interviews with staff and patients to form their opinion
• Emphasis now on gathering evidence to demonstrate compliance – ensuring policies and procedures are up-to-date/ record of training/ results of audits/ surveys
How does the PPG fit in?
• Outcome 1: Respecting and involving people who use the service
• Outcome 16: Assessing and monitoring the quality of service provision
• Outcome 17: Complaints : receiving annual report
• May be contacted by CQC when they do the inspection