What CQC do

CQC are the health and social care regulator for England

CQC register and monitor all health and social care providers in the country to ensure they meet agreed standards

Registration only happens once it is not an annual process – after registering the focus moves to monitoring compliance

Legislation

CQC, their role and responsibilities are set out in the Health and Social Care Act 2008

It sets out ‘Regulations’ – requirements for quality and safety that all providers must meet as well as the registration process

Not complying with the regulations is an offence

The essentials standards

CQC has produced a document called the Essential standards

This clarifies what it means to meet the regulations set by the Government

The standards do not change between sectors – but some will be more relevant to primary care

CQC registration and standards

There are 16 essential standards of quality and safety, which come under five main areas of care:

Treating people with respect and involving them in their care

Provision of care, treatment and support that meets people’s needs

Caring for people safely and protecting them from harm

Staffing

Management

Treating people with care and respect and involving them in their care

Outcome 1: Respecting and involving people who use the service

Outcome 2: Consent to care and treatment

Provision of care , treatment and support that meets peoples needs

Outcome 4: Welfare of patients/ personalised care treatment and support

Outcome 5: Nutritional needs

Outcome 6: Co-operating with other providers

Caring for people safely and protecting them from harm

Outcome 7: Safeguarding from abuse

Outcome 8: Infection control and cleanliness

Outcome 9: Safe management of medicines

Outcome 10: Safety and suitability of premises

Outcome 11:Safety / availability / suitability of equipment

Staffing

Outcome 12:Requirements relating to workers

Outcome 13: Staffing

Outcome 14: Supporting workers

Management

Outcome 16: Assessing and monitoring the quality of service provision

Outcome 17 : Complaints

Outcome 21: Records

Where are we at ?

• We have completed the registration process and in doing so have declared our compliance against the 16 standards

• Dr Riches is registered manager- legally responsible for ensuring that provider is compliant

• Our registration has been accepted

• From April we are to expect a two yearly inspection to assess our compliance – this is likely to be at 48hrs notice and will focus on 4 of the outcomes

• Inspection teams will use published evidenced, our website and interviews with staff and patients to form their opinion

• Emphasis now on gathering evidence to demonstrate compliance – ensuring policies and procedures are up-to-date/ record of training/ results of audits/ surveys

How does the PPG fit in?

• Outcome 1: Respecting and involving people who use the service

• Outcome 16: Assessing and monitoring the quality of service provision

• Outcome 17: Complaints : receiving annual report

• May be contacted by CQC when they do the inspection