Washington State Government’s Lean Transformation Journey
Strategies That Deliver Results
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“Why not me, why not us”Russell Wilson
Seattle Seahawks Quarterback
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Objectives
• Understand the Washington State Lean Transformation Journey
• Understand how to apply some of the strategies we have deployed
• Be inspired to get involved in your local, state or federal government.
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Introduce Yourself• What is your state government doing to improve?
• What would you recommend your government do today to improve service?
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WSQA
1992Assessment
Malcolm BaldrigeCriteria
Quality Improvement
1997
Improvement Quality Tools & Teams
“Quality Steering Committees”
GMAP
2005Measurement
Performance Metrics and Decisions Based on Data
LeanTransformation
2011
Process Improvement Lean Principles and Tools
2013AlignmentLean CultureStatewide
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Lean Transformation Model
Lean Thinking & Practice
Processes PeopleLeadership &Management
System
Purpose
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Improve Processes
Clarify LeaderRoles in the Management
System
Embracing Lean Thinking & Behavior
Purpose: Deliver Results to Washingtonians
DevelopPeople
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What are you currently doing in each of the areasof the model?
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Our Journey: 3 Strategies
1. Lean Expert Partnership2. Communities of Practice3. Leadership
Development
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Lean Expert Partnership Program
partnerscompanies
Advice, Training, Coaching, Tourshours
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Lean Expert Partnership Program
• Find Lean Experts• Share Lean Journey• Ask for Help• Match Passion to Need
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Lean Expert Partnership Program
workshops12
Communities of Practice
practitioners
lean advisors
state agencies13
Communities of Practice
• Common Endeavor• Meet Regularly• Share Stories• Get Better Together
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Leadership Development Program
lean fellows
coaching leaders
different agencies
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Leadership Development Program
• Coaching vs. telling• Problem solving• Standard approach• Focus
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• What did you hear in these strategies that you want to apply?
• What else do you want to know?
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“Why not me, why not us”
Russell WilsonSeattle Seahawks Quarterback
“We can do hard things”
Governor Jay InsleeWashington State
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Questions
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Darrell DamronEnterprise Lean ConsultantResults WashingtonOffice of the GovernorOffice: 360.902.4107Cell: [email protected] me on Twitter: @LeanWAGOV
Hollie JensenEnterprise Lean ConsultantResults WashingtonOffice of the GovernorOffice: 360.902.9817Cell: [email protected]
Website: www.results.wa.govFollow Results WA on Twitter: @ResultsWA
Contact Information
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