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In this learning session, Darrell Damron and Hollie Jensen, Enterprise Lean Consultants with the Results Washington team, shared key strategies that have proven effective in the first two years of Washington State's Lean journey, including: 1) Establishing a Lean Expert Partnership Program 2) Creating a Leadership Development Program 3) Fostering Communities of Practice 4) Involving employees in improving their work and processes by eliminating waste
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Washington State Government’s Lean Transformation Journey
Strategies That Deliver Results
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“Why not me, why not us”Russell Wilson
Seattle Seahawks Quarterback
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Objectives
• Understand the Washington State Lean Transformation Journey
• Understand how to apply some of the strategies we have deployed
• Be inspired to get involved in your local, state or federal government.
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Introduce Yourself• What is your state government doing to improve?
• What would you recommend your government do today to improve service?
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WSQA
1992Assessment
Malcolm BaldrigeCriteria
Quality Improvement
1997
Improvement Quality Tools & Teams
“Quality Steering Committees”
GMAP
2005Measurement
Performance Metrics and Decisions Based on Data
LeanTransformation
2011
Process Improvement Lean Principles and Tools
2013AlignmentLean CultureStatewide
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Lean Transformation Model
Lean Thinking & Practice
Processes PeopleLeadership &Management
System
Purpose
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Improve Processes
Clarify LeaderRoles in the Management
System
Embracing Lean Thinking & Behavior
Purpose: Deliver Results to Washingtonians
DevelopPeople
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What are you currently doing in each of the areasof the model?
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Our Journey: 3 Strategies
1. Lean Expert Partnership2. Communities of Practice3. Leadership
Development
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Lean Expert Partnership Program
partnerscompanies
Advice, Training, Coaching, Tourshours
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Lean Expert Partnership Program
• Find Lean Experts• Share Lean Journey• Ask for Help• Match Passion to Need
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Lean Expert Partnership Program
workshops12
Communities of Practice
practitioners
lean advisors
state agencies13
Communities of Practice
• Common Endeavor• Meet Regularly• Share Stories• Get Better Together
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Leadership Development Program
lean fellows
coaching leaders
different agencies
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Leadership Development Program
• Coaching vs. telling• Problem solving• Standard approach• Focus
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• What did you hear in these strategies that you want to apply?
• What else do you want to know?
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“Why not me, why not us”
Russell WilsonSeattle Seahawks Quarterback
“We can do hard things”
Governor Jay InsleeWashington State
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Questions
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Darrell DamronEnterprise Lean ConsultantResults WashingtonOffice of the GovernorOffice: 360.902.4107Cell: [email protected] me on Twitter: @LeanWAGOV
Hollie JensenEnterprise Lean ConsultantResults WashingtonOffice of the GovernorOffice: 360.902.9817Cell: [email protected]
Website: www.results.wa.govFollow Results WA on Twitter: @ResultsWA
Contact Information
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