Download pdf - Valued Workshop Partner BLUE PRINTmdbinsight.com/wp-content/uploads/2016/01/Pump_public_workshop_MDB.pdfBLUE PRINT The u ® Performance Measure LIC W I CDA Practical Step-By-Step Techniques

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The PuMP® Performance Measure

PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles

Great measures focus people on the results that matter most. But most organizations don’t have great measures…

•Make lasting improvementsinperformanceratherthanputtingBand-Aidsonsymptoms

•Get tight alignment of measures to strategy,andnotwasteeffortonirrelevantmeasures

•Measure those intangible goalsthataretooimportanttotrackwithtrivialcountsormilestones

•Streamline your measurement and reporting process toreducecostandeffortandcycletime

ThePuMP®BlueprintWorkshopwillgiveyoupracticalknow-howinmeasuringperformance,withoutthestruggle!

Attheworkshop,youwill:

•Discover the how-to tools and techniques thatwillputastoptothestrugglesyouarehavingnow

•Practice the tools and techniquessoyougobacktoworkknowinghowtoimplementwhatyoulearned

•Connect with other organizations toformacommunityofpractice

Don’trelyonconsultantstodoitforyou–performancemeasurementisanessentialcapabilitythatyourorganizationneeds.

Mostorganizationsdon’thavegreatmeasuresbecausetheyareheldbackbythestrugglespeopleoftenhavewithperformancemeasurement:

•Struggling to measure a strategy that seems immeasurablewithwordslikeefficient,effective,sustainable,quality,reliabilityandproductive

•Struggling to find good performance measuresthatmeaningfullytrackresults,notactivity

•Struggling to get people engaged in measurement,sotheybuy-inandhaveownershiptoimproveperformance

Youcannotgetgreatmeasuresbydoingthesamethingsyou’vealwaysdone.

Togetgreatmeasures,youneedtostopdoingthethingsthatdon’tworkanduseanewapproachthataddressesthesestruggles.AnapproachlikePuMP®.

Is the PuMP® Blueprint For You?

PuMP®isarigorousandpracticalmethodologythatdetailshowto:

•Clearly communicate goalstoyourteamsotheytrulyunderstandwhattheyarecontributingto

•Generate lots of buy-in and excitementinyourteamformeasuringandimprovingperformance

•Create useful and meaningful measuresofperformancethatpeopleuseandvalue



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What Will You Learn?ThePuMP®PerformanceMeasureBlueprintWorkshopisaframeworktoredesignyourorganization’sperformancemeasurementprocess.

Theemphasisisonpracticaltechniquesandtemplates,real-lifecasestudies,andtimetopracticewhatyoulearnwithsupportfromexperts.

Youwilllearnto:

•Make your strategy measurable andeasiertocommunicateandcascade

•Select and design performance measuresthataremoremeaningfulthanwhatbrainstormingorbenchmarkingcanproduce

•Get buy-in from staff and stakeholderssothattheyownperformancemeasurementandimprovement

•Bring your measures to lifeinaconsistentway•Design insightful and actionable reports anddashboardsthatfocusdiscussiononimprovement

•Clearly see the real signalsofwhetherperformanceisimprovingornot

•Convincingly hit your performance targets,andmakemeasurementabouttransformation,notaboutblameorcoveringyourbutt!

Understanding Measurement’s Purpose

Fixing the focus firmly on continuous improvement as the purpose for measurement.

Step 1

Step 5

Step 2

Step 6

Step 3

Step 7

Step 4

Step 8

Implementing Measures

Documenting in detail the data, analysis and reporting requirements for each of our measures.

Mapping The Measurable Results

Translating our strategy into clear, focused, and measurable performance results.

Reporting Performance Measures

Creating useful and usable performance reports that inspire us to action.

Designing Meaningful Measures

Choosing the most feasible and relevant measures that evidence our performance results.

Interpreting Signals From Measures

Focusing ourselves on gaps between as-is and should-be performance.

Building Buy-In To Measures

Getting ownership from our stakeholders, quickly, easily and engagingly.

Reaching Performance Targets

Improving our business processes to move as-is performance toward should-be.



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You walk away with can-do, not just know-how…

PuMP® Certification

ThePuMP®PerformanceMeasureBlueprintiscertifiedbytheGeorgeWashingtonUniversityandtheBalancedScorecardInstitute.

Aftercompletingtheworkshop,eachparticipantcanopttotakethePuMP®Certificationexam,online.Wewillsendouttheirofficialcertificatewithin6weeksofyourpassingtheexam.

The Creator of PuMP®StaceyBarr,thePerformanceMeasureSpecialist,isthecreatorofthePuMP®methodology.

ThiscourseisofferedinCanadathroughastrategicpartnershipbetweenStaceyBarr,thePerformanceMeasureSpecialist,andtheAduraStrategy.

Staceyhasspecializedinorganizationalperformancemeasurementsince1993,andthisworkshopistheculminationofallhermostpracticallearningandinnovations.Theprogramreflectsherinnatesenseofpracticality,approachablecommunicationandpresentationstyle,andbalancebetweenthetechnicalandsocialsidesofperformancemeasurement.

Who Is Your Presenter?LouiseWatson,ofAduraStrategy,isaPuMP®ConsultantlicensedbyStaceyBarr,thecreatorofthePuMP®methodology.

Visitwww.adurastrategy.comformoreinformationoremail [email protected].

Becausethisworkshopissopractical,youwillheadbacktoworkwithalltheknowledge,tools,experienceandinspirationtheyneedtoputwhattheylearnintoimmediateandsuccessfulpractice.

TheresourceswegiveyousupportimplementationofPuMP®inyourorganization,onceparticipantsreturntotheirworkplaces.

•A comprehensive workshop reference manual includestheworkshopPowerPointslides,examples,worksheetsandcheckliststohelpyouapplywhatyoulearnthroughouttheworkshop.

•A case study demonstratingthefullapplicationofthePuMP®techniques,tomodelandinspire.

•A USB of all the time-saving templates and tools to usewithyourcolleaguesasyouinvolvetheminperformancemeasurementactivities.

•A bonus free membership in the online PuMP® Community,filledwithextraresourcestohelpyouimplementPuMP®andimplementitwell.

“PuMP has given me the tools to smoothly convert typical strategic conversations to focus on tangible success. PuMP encourages dialogue to align measurable focus to high-level strategic direction in a humble, seamless process.”

Tricia Hercina,City of Red DeerAlberta, Canada



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The 2-Day Workshop Program:

Introduction Performance measurement is a process, not an event.

Wediscusstheproblemswithperformancemeasurementandhowtosolvethembythinkingaboutperformancemeasurementasaprocess.

STEP 1: Understanding Measurement’s PurposeAs the purpose of measurement

WestartoffontherightfootwiththePuMP®Diagnostictohelpyouunderstandwhatgoodmeasurementmeans,andhowtodoitproperlytoavoidthemostcommonstrugglesandproblems.

STEP 2: Mapping Measurable ResultsTranslating your strategy into clear, focused and measurable perfomance results

Weexplorewhyit’ssohardtomeasuretherightthings,howtoknowifastrategy(i.e.yourgoals,objectivesorpriorities)ismeasurableenough,andhowthePuMP®ResultsMappingtechniquecanmakestrategymeasurable.

STEP 3: Designing Meaningful MeasuresThe most feasible and relevant measures that “evidence” our performance results

Wereviewthetraditionalapproachespeopletaketoselectingmeasuresandwhytheyfail,andthenseehowthePuMP®MeasureDesigntechniqueproducesmeasuresthataremeaningful,relevant,cost-effectiveandeasyforpeopletobuy-into.

STEP 4: Building Buy-in to MeasuresGetting ownership from our stakeholders, quickly, easily, and engagingly

Therearesomeveryspecificreasonswhypeopledon’tbuyintoperformancemeasureswhichwewillexplore,andwe’llseehowthePuMP®MeasureGallerytechniquecanbuildbuy-inandgenerateexcitementforperformancemeasurement.

STEP 5: Implementing MeasuresDocumenting in detail the data, analysis and reporting requirements for each of our measures

Wetalkaboutthecausesbehindwhysomanymeasuresareneverbroughttolife(i.e.nevergetreportedorused)andhowthePuMP®MeasureDefinitiontechniqueissousefulforspecifyingexactlyhoweachmeasureshouldbeimplemented.

STEP 6: Reporting Performance MeasuresCreating useful and usable performance reports that inspire action

We’lllookatwhytypicalperformancereportsarenexttouseless,anddiscoverhowthePuMP®ReportDesigntechniquequickyandeasilyproducesperformancereportsthatanswerthe3questionseveryperformancereportshouldanswer.

STEP 7: Interpreting Signals from MeasuresFocusing ourselves on gaps between as-is and should-be performance

It’ssoeasytomisinterpretperformancemeasuresignals,andfrighteningly,mostpeopledo.Sowe’llfollowthePuMP®MeasureInterpretationtechniquetomakeinterpretationofperformancemeasureseasier,validandincrediblyinsightful.

STEP 8: Reaching Performance TargetsImproving our business processes to move as-is performance toward should be

Theroleofperformancemeasuresistoimproveperformancemoreeasily,quicklyandeconomically.ThePuMP®UsingMeasurestechniqueshowshowtouseperformancemeasurestogetthehighestleverageimprovements.

ClosePreparing for a successful PuMP® implementation

We’llclosetheworkshopbyfocusingonhowtostartimplementingPuMP®tochoose,createanduseyourfirstmeaningfulperformancemeasures,inawaythatbringsquicksuccess.



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Who Should Come To Your PuMP® Blueprint

In-house Workshop?

Executives, managers and other leaders set the direction and encourage theengagementoftheirstaffinmeasuringandimprovingtherightthings.Buttheyalsoneedtobeinvolvedatthestart,insettingmeasurablegoalsanddesigningmeaningfulmeasures.Andtheyarealsoinvolvedattheend,ininterpretingandusingtheperformancemeasurestoprioritiseimprovementinitiatives.

Strategic Planning and Performance Measurement Officers facilitate the entire processofcreating,implementingandusingmoremeaningfulperformancemeasuresformanagersandstaffthroughoutyourcompanyororganization.Theywillultimatelybecomethemastersofperformancemeasurement,andcustodiansofthecorporate-wideperformancemeasurementsystem.

Business Analysts and Reporting Officers work within specific steps of the performance measurement process,collatingandanalysingdataandpresentingperformanceinformationinreports.Theyneedeasy-to-followmeasurementtechniquesthatsimplifywhathasbecomeaverycumbersomeandthanklesstask.Theyfinditusefultoseetheend-to-endmeasurementprocesstoappreciatetheroletheyplayinimplementingastandardisedmeasurementapproachcorporate-wide.

Project Managers, Performance Improvement Officers and Consultantsuseperformancemeasurementintheirdaytodayclientworkorimprovementprojects.Theywantsimplerstepstosavetimeandangstindecidingwhattomeasure,gettingthedataandreportingitwithoutfuss.

“Learning the PuMP® methodology during

an in-house workshop brought focus to

my work as a Business Planner within

a government setting. It changed the

conversation from actions to results and

made us connect with the bigger strategic

picture. In the past, no one wanted to be on

the measures team.

But now with PuMP®, people want to be

part of this practical, easy-to-follow and fun

(yes, it is!) measurement process. Investing

in the 8 follow-up webinars helped us put

what we learned into practice and build our

skills even more!”

Janet Sawatsky, MABusiness Strategist, RecreationCity of Calgary, Alberta, Canada



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Contact Information

Louise WatsonPresident,AduraStrategyLicensedPuMP®ConsultantO:604-924-4545C:778-228-4545E:[email protected]

www.adurastrategy.com

Your 2016 PuMP® Workshops In CanadaFeelexcitedtoovercomeyourperformancemeasurementstruggles?ChooseoneoftheseworkshopssoyoucanputyourKPIstrugglesbehindyou!

Vancouver February 25 - 26, 2016CoastCoalHarbourinDowntownVancouver

Toronto March 31 - April 1, 2016MarriottEatonCentreinDowntownToronto

Register Now OnlineEarlyBirdPricingendsonemonthbeforetheworkshopstartdate.www.adurastrategy.com/workshops/

Registeringmorethanonepersonfromthesameorganization?UsetheCouponCode“group”whenregisteringtoreceiveanadditional5%off

Youcanchoosetopaybychequeorbycreditcard.

We’ll Follow Up After You RegisterAfewweeksinadvanceoftheworkshopdate,you’llreceiveanemaildetailinghowtoprepare,whattobring,andalsoalinktoanaudiowhereStaceyexplainsmoreaboutwhatyou’lllearn.

The2-dayworkshopstartspromptlyat8:30am,sowerecommendyouarriveby8:15atthelatest,togiveustimetowelcomeyouandhelpyousettlein.We’llbefinishingby5pmonbothdays.

Withamaximumof20registrantsineachworkshop,theatmosphereiscasual,friendlyandinteractive.

Eachdaywe’llprovideyouwithcoffeeandteaonarrival,healthyanddecadentsnacksduringourmorningandafternoonbreaks,andadeliciouslunch(andwillcaterforyourdietaryrequirements).

Keep Up To DateVenuesandadditionalworkshoplocationswillbeannouncedasregistrationopensforeachevent.Forthelatestinformation,goto:www.adurastrategy.com/workshops/

Ifyouarelookingforinternationalworkshops,visitstaceybarr.com/products/pumpblueprintworkshop/#register

Ifyouhaveanyquestions,pleaseemailusat [email protected]

Terms And ConditionsCancellationPolicyYoumaymakesubstitutionsatanytimeuptoonedaypriortotheworkshop.Nosubstitutionscanbeacceptedaftertheworkshopstart.Registeredparticipantswhodonotattendtheworkshoporwhocancellessthan2weekspriortotheworkshopeitherforfeittheworkshopfeeorcantransfertoasubsequentworkshop(onetransferonly).Cancellationsandtransferstoafuturecoursewillincura$198CADservicefeeperregistrant.

ProgramChangesLouiseWatsonreservestherighttoalterdatesand/ortimesoftheworkshopifregistrationcriteriaarenotmetorifconditionsbeyondhercontroloccur.Alleffortswillbemadetocontacteachregistrantifchangesoccur.Iftheprogramisnotheldforanyreason,Louise’sliabilityislimitedtotheworkshopfeeonly.

EarlyBirdRateToqualifyfortheEarlyBirdrate,yourregistrationandpaymentmustbereceivedonorbeforethepostedEarlyBirddate.Noexceptions.

GroupBookingsThegroupdiscountisfor2ormorepeoplefromthesameorganizationinthesameworkshop.

IntellectualPropertyCertificationandtraininginPuMP®isforinternalfacilitationwithinyourorganizationandpersonaluseonly.AnyotheruseofPuMP®requirespermissionfromStaceyBarr.

PrivacyPolicyWewillnotsell,rentorshareyourdetailswithanyotherorganization.