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Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
1
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
Great measures focus people on the results that matter most. But most organizations don’t have great measures…
•Make lasting improvementsinperformanceratherthanputtingBand-Aidsonsymptoms
•Get tight alignment of measures to strategy,andnotwasteeffortonirrelevantmeasures
•Measure those intangible goalsthataretooimportanttotrackwithtrivialcountsormilestones
•Streamline your measurement and reporting process toreducecostandeffortandcycletime
ThePuMP®BlueprintWorkshopwillgiveyoupracticalknow-howinmeasuringperformance,withoutthestruggle!
Attheworkshop,youwill:
•Discover the how-to tools and techniques thatwillputastoptothestrugglesyouarehavingnow
•Practice the tools and techniquessoyougobacktoworkknowinghowtoimplementwhatyoulearned
•Connect with other organizations toformacommunityofpractice
Don’trelyonconsultantstodoitforyou–performancemeasurementisanessentialcapabilitythatyourorganizationneeds.
Mostorganizationsdon’thavegreatmeasuresbecausetheyareheldbackbythestrugglespeopleoftenhavewithperformancemeasurement:
•Struggling to measure a strategy that seems immeasurablewithwordslikeefficient,effective,sustainable,quality,reliabilityandproductive
•Struggling to find good performance measuresthatmeaningfullytrackresults,notactivity
•Struggling to get people engaged in measurement,sotheybuy-inandhaveownershiptoimproveperformance
Youcannotgetgreatmeasuresbydoingthesamethingsyou’vealwaysdone.
Togetgreatmeasures,youneedtostopdoingthethingsthatdon’tworkanduseanewapproachthataddressesthesestruggles.AnapproachlikePuMP®.
Is the PuMP® Blueprint For You?
PuMP®isarigorousandpracticalmethodologythatdetailshowto:
•Clearly communicate goalstoyourteamsotheytrulyunderstandwhattheyarecontributingto
•Generate lots of buy-in and excitementinyourteamformeasuringandimprovingperformance
•Create useful and meaningful measuresofperformancethatpeopleuseandvalue
Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
2
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
What Will You Learn?ThePuMP®PerformanceMeasureBlueprintWorkshopisaframeworktoredesignyourorganization’sperformancemeasurementprocess.
Theemphasisisonpracticaltechniquesandtemplates,real-lifecasestudies,andtimetopracticewhatyoulearnwithsupportfromexperts.
Youwilllearnto:
•Make your strategy measurable andeasiertocommunicateandcascade
•Select and design performance measuresthataremoremeaningfulthanwhatbrainstormingorbenchmarkingcanproduce
•Get buy-in from staff and stakeholderssothattheyownperformancemeasurementandimprovement
•Bring your measures to lifeinaconsistentway•Design insightful and actionable reports anddashboardsthatfocusdiscussiononimprovement
•Clearly see the real signalsofwhetherperformanceisimprovingornot
•Convincingly hit your performance targets,andmakemeasurementabouttransformation,notaboutblameorcoveringyourbutt!
Understanding Measurement’s Purpose
Fixing the focus firmly on continuous improvement as the purpose for measurement.
Step 1
Step 5
Step 2
Step 6
Step 3
Step 7
Step 4
Step 8
Implementing Measures
Documenting in detail the data, analysis and reporting requirements for each of our measures.
Mapping The Measurable Results
Translating our strategy into clear, focused, and measurable performance results.
Reporting Performance Measures
Creating useful and usable performance reports that inspire us to action.
Designing Meaningful Measures
Choosing the most feasible and relevant measures that evidence our performance results.
Interpreting Signals From Measures
Focusing ourselves on gaps between as-is and should-be performance.
Building Buy-In To Measures
Getting ownership from our stakeholders, quickly, easily and engagingly.
Reaching Performance Targets
Improving our business processes to move as-is performance toward should-be.
Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
3
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
You walk away with can-do, not just know-how…
PuMP® Certification
ThePuMP®PerformanceMeasureBlueprintiscertifiedbytheGeorgeWashingtonUniversityandtheBalancedScorecardInstitute.
Aftercompletingtheworkshop,eachparticipantcanopttotakethePuMP®Certificationexam,online.Wewillsendouttheirofficialcertificatewithin6weeksofyourpassingtheexam.
The Creator of PuMP®StaceyBarr,thePerformanceMeasureSpecialist,isthecreatorofthePuMP®methodology.
ThiscourseisofferedinCanadathroughastrategicpartnershipbetweenStaceyBarr,thePerformanceMeasureSpecialist,andtheAduraStrategy.
Staceyhasspecializedinorganizationalperformancemeasurementsince1993,andthisworkshopistheculminationofallhermostpracticallearningandinnovations.Theprogramreflectsherinnatesenseofpracticality,approachablecommunicationandpresentationstyle,andbalancebetweenthetechnicalandsocialsidesofperformancemeasurement.
Who Is Your Presenter?LouiseWatson,ofAduraStrategy,isaPuMP®ConsultantlicensedbyStaceyBarr,thecreatorofthePuMP®methodology.
Visitwww.adurastrategy.comformoreinformationoremail [email protected].
Becausethisworkshopissopractical,youwillheadbacktoworkwithalltheknowledge,tools,experienceandinspirationtheyneedtoputwhattheylearnintoimmediateandsuccessfulpractice.
TheresourceswegiveyousupportimplementationofPuMP®inyourorganization,onceparticipantsreturntotheirworkplaces.
•A comprehensive workshop reference manual includestheworkshopPowerPointslides,examples,worksheetsandcheckliststohelpyouapplywhatyoulearnthroughouttheworkshop.
•A case study demonstratingthefullapplicationofthePuMP®techniques,tomodelandinspire.
•A USB of all the time-saving templates and tools to usewithyourcolleaguesasyouinvolvetheminperformancemeasurementactivities.
•A bonus free membership in the online PuMP® Community,filledwithextraresourcestohelpyouimplementPuMP®andimplementitwell.
“PuMP has given me the tools to smoothly convert typical strategic conversations to focus on tangible success. PuMP encourages dialogue to align measurable focus to high-level strategic direction in a humble, seamless process.”
Tricia Hercina,City of Red DeerAlberta, Canada
Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
4
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
The 2-Day Workshop Program:
Introduction Performance measurement is a process, not an event.
Wediscusstheproblemswithperformancemeasurementandhowtosolvethembythinkingaboutperformancemeasurementasaprocess.
STEP 1: Understanding Measurement’s PurposeAs the purpose of measurement
WestartoffontherightfootwiththePuMP®Diagnostictohelpyouunderstandwhatgoodmeasurementmeans,andhowtodoitproperlytoavoidthemostcommonstrugglesandproblems.
STEP 2: Mapping Measurable ResultsTranslating your strategy into clear, focused and measurable perfomance results
Weexplorewhyit’ssohardtomeasuretherightthings,howtoknowifastrategy(i.e.yourgoals,objectivesorpriorities)ismeasurableenough,andhowthePuMP®ResultsMappingtechniquecanmakestrategymeasurable.
STEP 3: Designing Meaningful MeasuresThe most feasible and relevant measures that “evidence” our performance results
Wereviewthetraditionalapproachespeopletaketoselectingmeasuresandwhytheyfail,andthenseehowthePuMP®MeasureDesigntechniqueproducesmeasuresthataremeaningful,relevant,cost-effectiveandeasyforpeopletobuy-into.
STEP 4: Building Buy-in to MeasuresGetting ownership from our stakeholders, quickly, easily, and engagingly
Therearesomeveryspecificreasonswhypeopledon’tbuyintoperformancemeasureswhichwewillexplore,andwe’llseehowthePuMP®MeasureGallerytechniquecanbuildbuy-inandgenerateexcitementforperformancemeasurement.
STEP 5: Implementing MeasuresDocumenting in detail the data, analysis and reporting requirements for each of our measures
Wetalkaboutthecausesbehindwhysomanymeasuresareneverbroughttolife(i.e.nevergetreportedorused)andhowthePuMP®MeasureDefinitiontechniqueissousefulforspecifyingexactlyhoweachmeasureshouldbeimplemented.
STEP 6: Reporting Performance MeasuresCreating useful and usable performance reports that inspire action
We’lllookatwhytypicalperformancereportsarenexttouseless,anddiscoverhowthePuMP®ReportDesigntechniquequickyandeasilyproducesperformancereportsthatanswerthe3questionseveryperformancereportshouldanswer.
STEP 7: Interpreting Signals from MeasuresFocusing ourselves on gaps between as-is and should-be performance
It’ssoeasytomisinterpretperformancemeasuresignals,andfrighteningly,mostpeopledo.Sowe’llfollowthePuMP®MeasureInterpretationtechniquetomakeinterpretationofperformancemeasureseasier,validandincrediblyinsightful.
STEP 8: Reaching Performance TargetsImproving our business processes to move as-is performance toward should be
Theroleofperformancemeasuresistoimproveperformancemoreeasily,quicklyandeconomically.ThePuMP®UsingMeasurestechniqueshowshowtouseperformancemeasurestogetthehighestleverageimprovements.
ClosePreparing for a successful PuMP® implementation
We’llclosetheworkshopbyfocusingonhowtostartimplementingPuMP®tochoose,createanduseyourfirstmeaningfulperformancemeasures,inawaythatbringsquicksuccess.
Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
5
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
Who Should Come To Your PuMP® Blueprint
In-house Workshop?
Executives, managers and other leaders set the direction and encourage theengagementoftheirstaffinmeasuringandimprovingtherightthings.Buttheyalsoneedtobeinvolvedatthestart,insettingmeasurablegoalsanddesigningmeaningfulmeasures.Andtheyarealsoinvolvedattheend,ininterpretingandusingtheperformancemeasurestoprioritiseimprovementinitiatives.
Strategic Planning and Performance Measurement Officers facilitate the entire processofcreating,implementingandusingmoremeaningfulperformancemeasuresformanagersandstaffthroughoutyourcompanyororganization.Theywillultimatelybecomethemastersofperformancemeasurement,andcustodiansofthecorporate-wideperformancemeasurementsystem.
Business Analysts and Reporting Officers work within specific steps of the performance measurement process,collatingandanalysingdataandpresentingperformanceinformationinreports.Theyneedeasy-to-followmeasurementtechniquesthatsimplifywhathasbecomeaverycumbersomeandthanklesstask.Theyfinditusefultoseetheend-to-endmeasurementprocesstoappreciatetheroletheyplayinimplementingastandardisedmeasurementapproachcorporate-wide.
Project Managers, Performance Improvement Officers and Consultantsuseperformancemeasurementintheirdaytodayclientworkorimprovementprojects.Theywantsimplerstepstosavetimeandangstindecidingwhattomeasure,gettingthedataandreportingitwithoutfuss.
“Learning the PuMP® methodology during
an in-house workshop brought focus to
my work as a Business Planner within
a government setting. It changed the
conversation from actions to results and
made us connect with the bigger strategic
picture. In the past, no one wanted to be on
the measures team.
But now with PuMP®, people want to be
part of this practical, easy-to-follow and fun
(yes, it is!) measurement process. Investing
in the 8 follow-up webinars helped us put
what we learned into practice and build our
skills even more!”
Janet Sawatsky, MABusiness Strategist, RecreationCity of Calgary, Alberta, Canada
Contact Us Today! 604-924-4545 | [email protected]
Valued Workshop Partner
6
BLUEPRINT
The PuMP® Performance Measure
PUBLIC WORKSHOPS IN CANADA Practical Step-By-Step Techniques To End Your KPI Struggles
Contact Information
Louise WatsonPresident,AduraStrategyLicensedPuMP®ConsultantO:604-924-4545C:778-228-4545E:[email protected]
www.adurastrategy.com
Your 2016 PuMP® Workshops In CanadaFeelexcitedtoovercomeyourperformancemeasurementstruggles?ChooseoneoftheseworkshopssoyoucanputyourKPIstrugglesbehindyou!
Vancouver February 25 - 26, 2016CoastCoalHarbourinDowntownVancouver
Toronto March 31 - April 1, 2016MarriottEatonCentreinDowntownToronto
Register Now OnlineEarlyBirdPricingendsonemonthbeforetheworkshopstartdate.www.adurastrategy.com/workshops/
Registeringmorethanonepersonfromthesameorganization?UsetheCouponCode“group”whenregisteringtoreceiveanadditional5%off
Youcanchoosetopaybychequeorbycreditcard.
We’ll Follow Up After You RegisterAfewweeksinadvanceoftheworkshopdate,you’llreceiveanemaildetailinghowtoprepare,whattobring,andalsoalinktoanaudiowhereStaceyexplainsmoreaboutwhatyou’lllearn.
The2-dayworkshopstartspromptlyat8:30am,sowerecommendyouarriveby8:15atthelatest,togiveustimetowelcomeyouandhelpyousettlein.We’llbefinishingby5pmonbothdays.
Withamaximumof20registrantsineachworkshop,theatmosphereiscasual,friendlyandinteractive.
Eachdaywe’llprovideyouwithcoffeeandteaonarrival,healthyanddecadentsnacksduringourmorningandafternoonbreaks,andadeliciouslunch(andwillcaterforyourdietaryrequirements).
Keep Up To DateVenuesandadditionalworkshoplocationswillbeannouncedasregistrationopensforeachevent.Forthelatestinformation,goto:www.adurastrategy.com/workshops/
Ifyouarelookingforinternationalworkshops,visitstaceybarr.com/products/pumpblueprintworkshop/#register
Ifyouhaveanyquestions,pleaseemailusat [email protected]
Terms And ConditionsCancellationPolicyYoumaymakesubstitutionsatanytimeuptoonedaypriortotheworkshop.Nosubstitutionscanbeacceptedaftertheworkshopstart.Registeredparticipantswhodonotattendtheworkshoporwhocancellessthan2weekspriortotheworkshopeitherforfeittheworkshopfeeorcantransfertoasubsequentworkshop(onetransferonly).Cancellationsandtransferstoafuturecoursewillincura$198CADservicefeeperregistrant.
ProgramChangesLouiseWatsonreservestherighttoalterdatesand/ortimesoftheworkshopifregistrationcriteriaarenotmetorifconditionsbeyondhercontroloccur.Alleffortswillbemadetocontacteachregistrantifchangesoccur.Iftheprogramisnotheldforanyreason,Louise’sliabilityislimitedtotheworkshopfeeonly.
EarlyBirdRateToqualifyfortheEarlyBirdrate,yourregistrationandpaymentmustbereceivedonorbeforethepostedEarlyBirddate.Noexceptions.
GroupBookingsThegroupdiscountisfor2ormorepeoplefromthesameorganizationinthesameworkshop.
IntellectualPropertyCertificationandtraininginPuMP®isforinternalfacilitationwithinyourorganizationandpersonaluseonly.AnyotheruseofPuMP®requirespermissionfromStaceyBarr.
PrivacyPolicyWewillnotsell,rentorshareyourdetailswithanyotherorganization.