Using RefAnalytics to analyse library
service provisions and performance
What do we want statistics to do?
How can we improve our services?
Are our current practices the most effective way to deliver services?
Are we collecting statistics without reflecting on what they mean?
Background •Paper based
enquiry statistics •Enquiry desk
focused •Time consuming •Meebo chat
service
Why LibAnswers?
It had easy to use statistics
modules, with the option to have
a chat function and a forward
facing knowledge base for
students.
From 1st August 2013 until 18th June
2014 we have had 327 chats, which
has totalled 2358 minutes of chat
time.
LibChat
Query Spy
RefAnalytics allows for five statistics
accounts, has a wide variety of
parameters and clear, visual charts
that are easy to generate.
Comparing methods Excel RefAnalytics
The Future….
Images used in presentation
Theatre curtain by Jucá Costa - https://www.flickr.com/photos/virgilinojuca/10658512764/
Papers by Hacklock - https://www.flickr.com/photos/hbart/2678281661/
Kitten pic
http://gepl.org/2013/12/teens-blog-last-minute-holiday-gifts/