Creating and Submitting a Loan Modification File Using Khafre
User Training
Last Updated 04/12/23 2
Course Agenda
• Creating a Borrower File
• Adding Borrower & Co-Borrower Info
• Adding Properties
• Adding Mortgages
• Adding Borrower Debts & Assets
• Adding Borrower Expenses
• Uploading Exhibits
• Requesting Loan Modification Processing
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What’s In It For You?
Increased Efficiency
Self Reliance
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Creating a New Loan Modification File
• FIRST STEP: Log In to Khafre Back Office• Access www.paymentgone.com• Enter your user name and password
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Accessing Khafre Back Office
Go to: www.PaymentGone.com
ClickAgent Login
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Logging in to Khafre Back Office
YourUserName
YourPassword
And ClickOK
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Creating a New Loan Modification File
• NEXT STEP: Create a New Borrower File• Go to your pipeline & click new• Enter borrower & co-borrower Info:
» Addresses & phone numbers» Employment & income
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Creating a Borrower File
Click on Pipeline
Click New File
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Creating a Borrower File
Click the “Homeowner Info” tab to begin creating the Loan
Modification file
John
Doe
123 Any Street
Anytown
California
90001
USA
213-555-1212
213-555-1212
213-555-1212
640
Evening
Cell Phone
Fair
Best Practice:Click the pushpin to
keep the window open
Click OK to “save and close”
Then click OK toSave & keep working
Then click the “Employment” tab
to continue Enter the primaryborrower’s
Name and contact infoIncluding credit rating and score
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Creating a Borrower File
Mechanic
ABC Automotive
321 Anystreet
Anytown
90001
213-555-1212
213-555-1212
5 6
Click OK to Save
Click Add to enter another employer
for the primary borrower
Or click the “Borrower Miscellaneous Income”
tab to continue
Enter the primaryborrower’s
employer nameand contact infoand record grossand net income
from this employer
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Creating a Borrower File
Use this page to document any additional
income the primary borrower has if
applicable
Click OK to Save
Then click the “Co-Borrower”tab to continue
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Creating a Borrower File
Click OK to Save
Jane
Doe
Check the “Same as Borrower”
box to copy address and phone info from primary
borrower.
Then add the co-borrower’sname, email addressphone numbers and
credit rating and score
Then click the“Co-Borrower Employment”
tab to continue
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Creating a Borrower File
Add Co-Borroweremployment and
Income information
Click OK to Save
Then click“Co-Borrower Miscellaneous Income”
tab to continue
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Creating a Borrower File
Use this page to document any additional
income the co-borrower has if
applicable
Click OK to Save
Then click the“Household”
tab to continue
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Creating a Borrower File
2
8,10
The household tabdisplays annual and
monthly income totals
Enter the numberof dependents and
their ages
Click OK to Save
Click the pushpin icon to
allow the window to be
closed
Click OK to save and close the window
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Creating a New Loan Modification File
• NEXT STEP: Add Subject Property• List properties owned by borrower
» Addresses, APNs, Legal Descriptions
• Identify which property is subject of Loan Modification
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Adding Subject Property
Click the “Subject Property” tab to continue creating the
Loan Modification file
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Adding Subject Property
Check the “Same as Borrower”
box to copy address info from primary borrower.
Best Practice:Click the pushpin to
keep the window open
Choose the type of property from the pull-
down menu
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Adding Subject Property
Enter the Assessor’s Parcel Number
(If available)
1234567890987654321Click OK to Save
Then click the“Legal Description”
tab to continue
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Adding Subject Property
Enter the Subject Property’s Legal
Description(if available)
Click OK to Save
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Adding Subject Property
Click OK to Save and close the window
If the borrower owns multiple
properties click the Add button to
enter that info
After entering multiple properties be sure to identify
which property this loan modification is in reference to by selecting the appropriate
property and click the “Make Subject Property”
button(if applicable)
Click the pushpin icon to
allow the window to be
closed
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Creating a New Loan Modification File
• NEXT STEP: Add Mortgages• Enter Loan & Lender Information• Record NOD and/or NOTS Information (if applicable)• Identify Trustee (if applicable)
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Adding Borrower Mortgages
Click the “Add Mortgage” tab to continue creating the
Loan Modification file
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Adding Borrower Mortgages
The navigation menu expands to allow you to add the first
mortgage for the subject property
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Adding Borrower Mortgages
And opens up the First Mortgage
form window for you
Best Practice:Click the pushpin to
keep the window open
Click System Lendersor Branch Lendersto select the lenderfor this mortgage
Check the box next to the lender you want to
select
Then click OK to close the window and return to the mortgage screen
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Adding Borrower Mortgages
The lender namepopulates on
the loan form page
And also populates the lender’s addresses
throughout the rest of the lender form pages where
available
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Adding Borrower Mortgages
Complete this form withas much information as
you have
If a field does not applyor the information is not
available leave blank
Click OK to Save
Then click the“NOD/NOTS”
tab to continue
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Adding Borrower Mortgages
TIMING ISCRITICAL!
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Adding Borrower Mortgages
It is essential that you accurately identify
whether a mortgage has a
Notice of Default or Notice of Trustee Sale
on record
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Adding Borrower Mortgages
If a Notice of Default orNotice of Trustee Sale
has been recordedcheck the appropriate
radio button and complete the form
Be sure to enter the Trustee Sale Number
in theappropriate field
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Adding Borrower Mortgages
It is important to note that if a Notice of Default or a Notice of Trustee Sale
has been recorded then there will be a
Named Trustee and a Trustee Sale Number.
Enter the Trustee Sale Number in the
“Sale Number” field
Click OK to Save
Then click the“Trustee” tabto continue
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Adding Borrower Mortgages
Then click the “System Trustees”
or “Branch Trustees”button
Check the box next to the
Trustee NameThen Click OK
The Trustee Info is populated on this page
and on the other Trustee tabs
Click OK to Save
Click the pushpin to allow
the page to close
Click OK to save and close the window
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Adding Borrower Mortgages
If the subject property has more than one mortgage, click the
“Add Mortgage”button to continue
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Adding Borrower Mortgages
When the left-hand navigation menu expands click on the “Second
Mortgage” to continue
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Adding Borrower Mortgages
Continue adding mortgage details as applicable
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Creating a New Loan Modification File
• NEXT STEP: Add Borrower Debts• Record private, vehicle & school loans• List credit card accounts• Enter other bank/financing loans
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Adding Borrower Debts
Click the “Debts” tab to continue creating the Loan Modification file
NOTE: The Debts section is used to record actual debts, loans, credit
cards, etc.
We will address recording Household Expenses such as water, gas, electric,
phone, cable, etc. in a separate section.
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Adding Borrower Debts
Best Practice:Click the pushpin to
keep the window open
Choose the debt type from the pull-down
menu
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Adding Borrower Debts
Enter the debt details in the spaces provided
Click OK to Save
Then click Add to
continue
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Adding Borrower Debts
A second debt tab is
created
Fill out the debt information for Debt 2
in the spaces provided
Click OK to Save
Then click Add to
continue
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Adding Borrower Debts
Continue adding debts by repeating
the process for every debt the borrower has
Click the totals tab to view the total
household debt; not including mortgages
Click the pushpin to allow
the page to close
Click OK to save and close the window
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Creating a New Loan Modification File
• NEXT STEP: Add Borrower Assets• Enter personal & business checking & savings
balances• Include investment data (CDs, mutual funds,
retirement accounts)• Record life insurance information
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Adding Borrower Assets
Click the “Assets” tab to continue creating the Loan Modification file
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Adding Borrower Assets
Best Practice:Click the pushpin to
keep the window open
You add Assets in the same way that you add debts. Fill in the fields
for the asset.
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Adding Borrower Assets
You add Assets in the same way that you add debts. Fill in the fields
for the asset.
Click OK to Save
Then click Add to
continue
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Adding Borrower Assets
Continue adding asset tabs until all household assets
have been recorded
Click the “Totals” tab to view the borrower & co-borrower total
assets
Click the pushpin to allow
the page to close
Click OK to save and close the window
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Creating a New Loan Modification File
• NEXT STEP: Add Borrower Expenses• Weekly (transportation & groceries)• Monthly (entertainment, clothing, utilities, education,
child care, supplies, healthcare, etc.)• Semi-Annual (taxes, auto insurance, tuition)• Annual (property insurance, memberships,
subscriptions)
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Adding Borrower Expenses
Click the “Expenses” tab to continue creating the Loan Modification file
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Adding Borrower Expenses
Enter weekly vehicle expenses like gasoline, tolls,
parking, maintenance and weekly groceries
expenses
NOTE: Do not use this space to enter
auto loan payments.
Best Practice:Click the pushpin to
keep the window open
Click OK to Save
Then click the “Monthly” tab
to continue
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Adding Borrower Expenses
Enter monthly household expenses
like utilities, telephone, supplies, clothing, education,
charitable contributions,
childcare, investments, etc.
Click OK to Save
Then click “Semi-Annual” to continue
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Adding Borrower Expenses
Enter semi-annual expenses like
automobile insurance, life
insurance, property taxes, etc.
Click OK to Save
Then click “Annual” to continue
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Adding Borrower Expenses
Enter Annual expenses like
property insurance, gym memberships, subscriptions, etc.
Click OK to Save
Khafre maintains a running total monthly
expenses at the top of the window
Click the pushpin to allow
the page to close
Click OK to save and close the window
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Creating a New Loan Modification File
• NEXT STEP: Upload Exhibits• Mortgage documents• Payment coupons• Borrower & Co-Borrower pay stubs• Bank statements, etc.
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Uploading Exhibits
Click the “Exhibits List” tab to continue creating the loan
modification file
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Uploading Exhibits
Click on “Upload New Exhibit”
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Uploading Exhibits
Choose the type of file you are
uploading from the pull-down menu
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Uploading Exhibits
Click Browse…
Select the document you wish to upload
Click Open
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Uploading Exhibits
7. Click Open
Click Upload
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Uploading Exhibits
The Exhibit is now saved to your Exhibit
List
To view the file online click “Open” Click the “X”
to close
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You have finished creating a new loan modification file!!!
Congratulations!
…but wait, there’s more…
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Creating a New Loan Modification File
FINAL STEP:
Request Loan Modification Processing
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Request Loan Modification File Processing
Click the “Generate Documents” tab to submit the Loan Modification file for processing
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Request Loan Modification File Processing
Use the “Choose Mortgage” pull-
down menu to select the mortgage that
you want to request the loan modification
processing for
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Request Loan Modification File Processing
Select “Loan Modification” from the pull-down menu
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Request Loan Modification File Processing
Select “Request a document from another branch”
radio button
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Request Loan Modification File Processing
Choose “Individual or Joint” Loan
Modification using the pull-down menu
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Request Loan Modification File Processing
Click “Process” to submit the file for
review and processing
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Course Review
• Creating a Borrower File
• Adding Borrower & Co-Borrower Info
• Adding Properties
• Adding Mortgages
• Adding Borrower Debts & Assets
• Adding Borrower Expenses
• Uploading Exhibits
• Requesting Loan Modification Processing
Thank you!If you have any questions please call
at (562) 432-4400
Conclusion
paymentpayment gonegone