The ‘Unknown Unknown’s’Making Sense of Expertise
Sha ReillyKnowledge Manager
Origin
ActKM 2011October 11 2011
Talent Is A Top CEO Priority For 2011 - 2012• Why is this so*?
– Growth post global financial crises is priority
– Concern about skill shortages, especially in growth sectors
– Knowledge loss through ‘poaching’
– Retirement of baby boomers, leading to knowledge loss
– Generational gap – baby boomers and new recruits
*Capitalising on complexity: Insights from global chief executive office study. IBM Institute for Business Value, 2010 Page 2
Our Objective Today
• Understand an approach for finding experts
• Apply this to KM
• Prompt future action– Can we take this back to our organisations?– Can we apply the results to the KM networks?
VIDEO
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Reading Maps: Basic Unit
HELEN
STORAGE
WIND ECONOMICS
TURBINES
HELEN IS IN THE SOLAR TEAM
HELEN IS A LEVEL #4 IN WIND TURBINES
HELEN IS A LEVEL #5 IN WIND ECONOMICS
HELEN IS A LEVEL #5 IN STORAGE
Instructions
• Break into groups of 5 or 6
• Group exercise – 30 minutes
• Wrap up – 10 minutes
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