The ‘Unknown Unknown’s’Making Sense of Expertise

Sha ReillyKnowledge Manager

Origin

ActKM 2011October 11 2011

Talent Is A Top CEO Priority For 2011 - 2012• Why is this so*?

– Growth post global financial crises is priority

– Concern about skill shortages, especially in growth sectors

– Knowledge loss through ‘poaching’

– Retirement of baby boomers, leading to knowledge loss

– Generational gap – baby boomers and new recruits

*Capitalising on complexity: Insights from global chief executive office study. IBM Institute for Business Value, 2010 Page 2

Our Objective Today

• Understand an approach for finding experts

• Apply this to KM

• Prompt future action– Can we take this back to our organisations?– Can we apply the results to the KM networks?

VIDEO

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Reading Maps: Basic Unit

HELEN

STORAGE

WIND ECONOMICS

TURBINES

HELEN IS IN THE SOLAR TEAM

HELEN IS A LEVEL #4 IN WIND TURBINES

HELEN IS A LEVEL #5 IN WIND ECONOMICS

HELEN IS A LEVEL #5 IN STORAGE

Instructions

• Break into groups of 5 or 6

• Group exercise – 30 minutes

• Wrap up – 10 minutes

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