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Getting Started - Aastra
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UNC
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Verizon VoIP
Provide a detailed look at the Aastra phones
Place, receive and end a call
Transfer a call
Initiate a conference call
Access voicemail via the phone
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Objectives
Verizon VoIP
No 7 required for outside dialing
No 1 required for long distance
Extension dialing is 5 digits when using VoIP system
To call other departments and its not on VoIP system use 10 digit dialing
For all other outside calls use 10 digit dialing
For international calls dial 011 + Country Code + telephone number
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Making a call
Verizon VoIPVoicemail
Voicemail external access number 919-428-2828
This can be 5 digit dialed from VoIP phone 82828
Temporary passcode is 996200 for voicemail setup
No voicemail integration for forwarding or transferring calls between the VoIP phones and Centrex phones
To set up voicemail, access internal website,http://its.unc.edu/CommTechnology/engineering_and_operations/customer_services/voice-messaging/personal-mailbox/index.htm
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Verizon VoIP
Aastra Phones
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Aastra 673i
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Aastra 55i
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Voicemail indicator light
Save directories
Delete directories
Call forward on
Call forward off
Voicemail access
Do Not Disturb
Blank
Directories
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Key Panel
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Key Panel continued
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Make a call
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Volume
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Answer a call
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Hold
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Transfer
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Conferencing
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Conferencing continued
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Call Pickup
• Call Pickup - Call Pickup will allow you to pick up the longest ringing phone call within your Call Pickup Group.
• *98 Call Pickup – press *98#
• Directed Call Pickup - Directed Call Pickup will allow you to pick up a specifically ringing phone call within your Call Pickup Group.
• *97 Call Pickup –Dial *97 # and the extension you would like to pickup.
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Call Park
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• To Park a Call
• While on a call:
• Press the Hold soft-key on your SIP Phone.
• Select an available LINE and Dial*68#.
• Follow the prompts to enter the extension to which you want to park the call.
• OR
• Press the # key to park it to your own extension or on the line you accessed.
Call Park Pick Up
• Select a LINE and Dial *88#.
• Follow the prompts to enter the extension where the call was parked.
• OR
• Press the # key to pick it up from your extension.
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Additional Features
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• The Directory List is your personal phone book, stored within your phone. You can enter up to 200 entries in the Directory by adding them manually, or by saving the number and name from other lists (Display, caller, or redial) stored on your phone. Each entry can contain a maximum of 16 characters.
• Redial allows you to quickly redial the last number that was dial out from your phone. The last 100 numbers dialed are accessible via the Redial button.
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Contacts and Support
Contact ITS Communication Technologies
919-962-HELPOption 1
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