Tutoring Services
Real Time Online TutoringThe CWI Way
Gayla HuskeyManager, Tutoring Services
Scott BarronSupervisor, Tutoring Services
PTE Coordinator
Pamela JohnstonTutor
The Email ConsultationBenefits
Among our online options, this is most popular
Students like receiving written/electronic feedback to refer to at any time
With school email accounts, it’s easy to use
Students have option to respond to us with questions, clarification, or gratitude.
Challenges Not as collaborative as f2f Tutors work with just the text and not
the person Time constraints Text communication limitations Not instantaneous
Synchronous Online Consultations
Platform offered through MYWCONLINE scheduling website
Available to online degree students.
Provides an option for remote students
You will need: Reliable internet access Reliable browsers (ex.
Firefox, Chrome, Safari) Webcam with
microphone or headset A consultant who is
comfortable and trained in using the technology
What Makes Up the Online Platform?
Location Selection: “Online”
Start online consultation in pop-up window
Synchronous Online OptionBenefits
The student/tutor both present
Collaborative discussion can take place
Nonverbal cues and possibility for personal connection
Text chat available
Drawing/Highlighting features
Can review consultation later
Challenges Technological difficulties Dependent on user proficiency Equipment requirements Browser compatibility/internet
connection Whiteboard messes with format Might be easier for editing to
take place
Looking Forward
Asynchronous methods most popular and preferred We continue to pursue synchronous methods for its potential to
help students in online programs Synchronous methods require more equipment/technology
than our asynchronous method
Tutoring ServicesBlackboard Collaborate
• Positives– Time flexibility– Hardware support– Learning curve– Available platform for students– Tutoring Services course site– Staff support
• Challenges– Time flexibility– Hardware support– Learning curve– Motivation– Online experience– Tablet/Smartphone limitations
Tutoring ServicesTarget Audience
• Online students– Distance-enrolled– Course compatible
• Hybrid & regular students– Course compatible– Group sessions– Individual sessions
• Second semester and beyond– Consultation interview
Tutoring ServicesCollaboration Sessions
• Content/Concept Reinforcement• Question and Answer• Tutor-facilitated Study Groups• Peer-facilitated Study Groups• Individualized Sessions• Study Skills Reinforcement• Open Forum Discussions
Tutoring ServicesCWI Courses
• General Education– Communications– Spanish– Math
• 108 through 147
– History– Philosophy– Sociology– Psychology– Geography– Geology
• Professional Technical– Business Math– Business English– Applied Communications– CISCO/Networking– Marketing– Drafting– Computer Applications
Tutoring Services
Critical Thinking ChallengesOnline Environment
• Lack of Face to Face communication• Working independently – more vocal• Lack of nonverbal cues• Threaded discussions
– In-depth interactions• Additional thought, investigation, research
– Understand goal of discussion/relevance to course– Recognize key concepts of lessons– Listen to others– Take turns/share work– Respect each other’s ideas– Follow up after discussion completed
Tutoring ServicesFinal Online Strategies
• Confirm technology requirements• Connect with instructors/tutors early• Develop time management/study strategies• Make most of online discussions• Stay organized• Have a consistent workspace• Use it or lose it
Tutoring Services
A person who never made a mistake never tried anything new. Albert Einstein
Questions/Discussion