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Summary Results | January 2020
Trends in
Workforce Identity Management
Summary Results | January 2020
Copyright ©2020 Gatepoint Research. All rights reserved. This report is the sole property of Gatepoint Research and may not be used, reproduced or redistributed in any form including, but not limited to, print & digital form without express written consent of Gatepoint Research.
Survey Summary▶ Between November 2019 and January 2020, Gatepoint Research invited selected IT and IT security
executives to participate in a survey themed Trends in Workforce Identity Management.
▶ Candidates were invited via email and 100 executives have participated to date.
▶ Management levels represented are predominantly senior decision makers: 11% hold the title CxO, 5% are
VPs, 53% are Directors, and 31% are Managers.
▶ Survey participants represent firms from a wide variety of industries including business services,
construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and
high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and
wholesale trade.
▶ Responders work for firms with a wide range of revenue levels:
▪ 34% work in Fortune 1000 companies with revenues over $1.5 billion;
▪ 20% work in Large firms whose revenues are between $500 million and $1.5 billion;
▪ 10% work in Mid-Market firms with $250 million to $500 million in revenues;
▪ 36% work in Small companies with less than $250 million in revenues.
▶ 100% of responders participated voluntarily.
Summary Results | January 2020
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Executive OverviewAs organizations modernize their IT infrastructures to handle the demands of mobile workforces, or
struggle to meet the specific identity/security issues of their industry, workforce identity becomes a
dizzyingly complex issue. How are organizations securing workforce identity while still enhancing IT
architecture and containing costs?
This survey asks respondents to report:
▶ What do they consider to be great user identity security?
▶ What identity management solution(s) do they use now? What improvement measures have been discussed?
▶ How would they rate their process for provisioning users to applications?
▶ If they are moving workloads to the cloud in the next 12 months, which cloud services are they considering?
Summary Results | January 2020
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What does really great user identity security look like to you?
Respondents want user identity security to be simple and ubiquitous: 92% say a “one-user, one identity” solution is the gold standard.
92%
71%
61%
51%
48%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
One user, one identity, across all
systems and applications
Self-service password resets
Automated on- and off-boarding
Managing all apps for all users in one place
Automating least permissions principle
Other
Summary Results | January 2020
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What identity management solution(s) do you currently use?
A commanding majority of respondents use Microsoft for identity management, while an impressive 18% use a homegrown solution. A variety of vendors and solutions share a smaller slice of the identity management solution pie.
70%
18%
13%
10%
8%
5%
20%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Microsoft
We have a homegrown solution
Duo
SecureAuth
Ping
OneLogin
Other
Other: Authlite, Google Authenticator, Imprivata, lastpass,
MobilePass, NetIQ, Okta, Oracle OAM, Sailpoint, Thycotic
PAM, VMware Workspace ONE
Summary Results | January 2020
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How would you rate your process for provisioning users to applications? (Rate 1 to 5: 1 = Manual/Costly/Time Consuming/Risky; 5 = Automatic/Very efficient/Effective)
Asked about their process to create, update or remove user access to applications, most respondents find the process neither overly problematic nor extremely efficient, just...okay.
Manual/Costly/Time Consuming/Risky Automatic/Very efficient/Effective
6%
18%
43%
27%
6%0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5
Summary Results | January 2020
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What high level changes are the technology team discussing or planning?
Most respondents identify three primary areas of focus for upcoming changes: Modernizing their IT (55%), strengthening data breach protection (54%), and securing their cloud infrastructure (50%).
55%
54%
50%
34%
33%
29%
22%
5%
0% 10% 20% 30% 40% 50% 60%
Modernizing enterprise IT
Protecting against data breaches
Securing cloud infrastructure
Securing access to APIs
Accelerating cloud app adoption
Adopting Office 365
Adopting a zero-trust security model
Other
Summary Results | January 2020
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What identity management improvement measures have been discussed?
Vying for lead position as most popular discussion points in identity management upgrades: SSO (71%) and MFA (69%).
71%
69%
46%
39%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Single Sign On (SSO)
Multi-Factor Authentication (MFA)
Being able to onboard new applications quickly
Common management of legacy,
on-premise and cloud applications
Other
Summary Results | January 2020
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Where is your organization in their cloud journey?
More than three quarters of organizations surveyed are currently in a hybrid model of cloud adoption, maintaining workloads both on-premise and cloud.
Hybrid model, on-premise and cloud
76%
Public and/or
private cloud
16% on-premise only
8%
Summary Results | January 2020
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If you are moving workloads to the cloud in the next 12 months, which cloud services are you considering?
Most respondents indicate they are looking at Azure (69%) and/or AWS (52%) for cloud services.
69%
52%
9%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Azure
AWS
Google Cloud
Other
Summary Results | January 2020
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Profile of Responders:
Industry Sectors
Responders represent a wide variety of industries.
Business Services
21%
Mfg - High Tech
16%
Financial
Services
12%
Healthcare
11%
Consumer Services
7%
Mfg - General
6% Retail Trade
6%
Transportation
5%
Construction
3%
Wholesale
Trade
3%
Public
Administration
2%
Utilities
2%
Agri - Forestry
1% Education
1%
Media
1%
Telecom Services
1%
Other
14%
Summary Results | January 2020
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Profile of Responders:
Revenue
34% of those surveyed work in Fortune 1000 companies with revenues over $1.5 billion.
>$1.5billion
34%
$500 million -
$1.5 billion
20%$250 - 500 million
10%
<$250 million
36%
Summary Results | January 2020
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Profile of Responders:
Job Level
69% of those surveyed hold director or executive level positions in their organizations.
CxO
11%
VP
5%
Director
53%
Manager
31%
Summary Results | January 2020
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Okta is the identity company that stands for trust and is the
leading independent provider of identity for the enterprise.
Okta is the most complete access management platform for
your workforce and customers, securing all your critical resources
from cloud to on-premises.
To learn more visit okta.com